## **What Support Channels Does Search Atlas Offer?**

Search Atlas provides customer support exclusively through the **live chat widget** built into the platform. There is no phone number, no video call option, and no external email address for customer support.

This single-channel approach lets our team respond quickly, keep a clear record of your conversation, and share screenshots, links, and step-by-step instructions directly in the chat — making it faster and more effective than a phone or video call.

## **How to Reach a Human Teammate via Chat**

1. Log in to your Search Atlas account.
2. Look for the **chat widget** in the **bottom-right corner** of the platform.
3. Click the widget to open the chat window.
4. Type **human teammate** and send the message.
5. You will be connected with a member of our support team.

Our team is available to help with account questions, technical issues, billing, and anything else you need.

## **Why Chat Support Works Better Than Phone or Video**

- **Instant written record:** You get a full transcript of the conversation you can refer back to at any time.
- **Faster sharing:** Agents can send you direct links, screenshots, and formatted instructions that would be impossible to share clearly over a call.
- **No hold times:** You do not need to wait on hold. Send your message and continue working while our team prepares a response.

## **Tips for Getting Help Faster**

- **Describe the issue clearly:** Include what you were trying to do, what happened, and what you expected to happen.
- **Share the URL:** Copy and paste the page address from your browser so the agent can navigate straight to the right area.
- **Attach a screenshot:** A screenshot of any error message or unexpected behaviour helps the team diagnose the issue immediately.
- **Mention your workspace:** If you manage multiple projects or client accounts, let the agent know which one is affected.

## **Explore Self-Service Resources**

Before opening a chat, you may find your answer faster in one of these resources:

- **Knowledge Base:** Browse step-by-step articles covering every feature in Search Atlas.
- **SEOTheory Community:** Connect with other Search Atlas users, share tips, and ask questions. Access it from within the platform.
- **Training Sessions:** Explore guided training sessions available directly inside the platform.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.