Troubleshooting: Images, Fonts & Styling
By Camilo Aponte
By Camilo Aponte
🛠️ Fix Website Studio Credits, Changes, and Images
🔍 Overview Some customers using Website Studio have noticed unexpected behavior: menus or other elements changing without a clear prompt, credits being used when they feel they shouldn't be, and blog post preview images not appearing correctly. This article explains each issue and what to do about it. ⚙️ Why Is Website Studio Making Unwanted Changes? Website Studio may in some cases apply broader changes than intended — including adjustments to navigation menus. If you are experiencing unwanted changes, escalate to our team so we can investigate. Have the following ready: - The name of the project or page affected - The exact prompt you entered - The approximate date and time the unwanted change occurred 💳 Why Are Credits Being Consumed for Edits? In Website Studio, visual/manual edits are a billable operation, so credits can be used for edits as well as for AI generation. If you believe credits were consumed in error, escalate to our team so we can review your account and determine whether a balance correction is needed. Have the following ready: - The name of the project or page affected - A description of the exact action that triggered the credit deduction - The approximate date and time the deduction occurred 🖼️ Why Aren't Blog Preview Images Displaying? Some customers have reported that blog post preview images are not appearing correctly in Website Studio. If you are experiencing this issue, escalate to our team so we can investigate. Have the following ready: - The name of the blog post or page affected - A description of what you see instead of the expected image - The approximate date and time you first noticed the issue If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
🖼️ Fix Image Alt Text Table Errors in Website Studio
🔍 Overview Some customers see error indicators in the Image Alt text table inside Website Studio, but when they open the table, nothing appears to be wrong — no missing alt text, no broken entries, and no obvious problem. This article explains what is known about this issue and what to expect. ⚙️ Why This Happens The error flag on the Image Alt text table is a display issue, not a reflection of actual missing or broken alt text on your page. Your images and their alt attributes are intact — the table is simply not displaying its status correctly. This is a known platform issue currently under investigation by the engineering team. No data has been lost, and your images are not affected. 🛠️ What to Do If You See This Error If you encounter this error indicator in the Image Alt text table, here is what to have ready when reaching out to our support team: - The name of the project or page where the error appears. - A screenshot of the error indicator in the Image Alt text table. - The approximate time you first noticed the issue. Our team will investigate the specific cause on your account and keep you updated on any resolution. 🔄 Steps to Try Before Escalating In some cases, the error indicator clears on its own after a page reload. Try the following before reaching out: 1. Save any unsaved changes in your current page. 2. Refresh your browser tab using Ctrl + R (Windows) or Cmd + R (Mac). 3. Navigate back to the page and open the Image Alt text table again. 4. Check whether the error indicator is still present. If the error persists after a full browser refresh, it is safe to continue working — the issue is cosmetic and does not impact your site's actual published content. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
🎨 Style Blog Article Pages in Website Studio
🔍 Overview In Website Studio, your main blog listing page and your individual blog article pages are treated as separate page templates. This means styling changes you apply to the blog listing page may not automatically carry over to individual article pages. If your blog posts appear unstyled or inconsistent with the rest of your site, or if Content Genius content is not displaying as expected after publishing, this is a known issue that requires investigation by our team. 🧩 Why Blog Article Pages May Look Different Website Studio uses a template-based system where different page types can have independent style settings. Changes applied to one page template may not affect other templates — for example, updates to your blog listing page may not carry over to individual article pages. Additionally, integrations between Content Genius and Website Studio involve a publishing flow that can sometimes result in styling or formatting inconsistencies. Because the root cause can vary depending on your site configuration and how Content Genius content is being published, our support team will need to investigate your specific setup directly. 🐛 What to Expect and How to Escalate This is a bug category issue, meaning the underlying cause is typically identified and resolved on the backend by our team — there is no guaranteed self-serve fix available at this time. When contacting support, please have the following ready to help us investigate as quickly as possible: - Your project or website name in Website Studio - The exact URL(s) of the affected blog article page(s) - A description of what the page currently looks like versus what you expect it to look like - Whether you are publishing content through Content Genius, and if so, the name of the specific article or draft - Any error messages you have encountered, including the exact wording and when they appeared - The date and time you first noticed the issue Having these details ready will allow our team to identify the cause and apply the appropriate fix on your account without unnecessary back-and-forth. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.