This article explains why access to your projects can temporarily pause after an annual plan correction and shows you how to get back to work quickly.
💡 What Happened During Your Plan Correction
Some annual plans were set up with incorrect details, such as an active trial flag, a wrong base plan price, or an addon charge that should not have been applied. When we correct these plans, your subscription record is rebuilt. In some cases, a leftover trial or cancellation flag stays attached to your account during that rebuild and blocks access, even though your payment went through and your plan is valid.
You may see a message saying you have no active subscription, or a screen that stops you before you reach your projects. Your projects, data, and history are safe. Nothing was deleted. This is an access issue, not a data issue, and it is fully reversible.
✅ Confirm Your Plan Is Active
Before troubleshooting, verify that your corrected plan is registered to your account:
- Click your avatar in the top-right corner of the platform.
- Select Billing, then open the Plans & Top-ups tab.
- Check that your annual plan appears with an active status and the corrected price.
- Open the Activity Log tab under Billing to confirm the correction, refund, or addon removal was applied.
If your plan looks correct, continue with the restore steps below. If no active plan appears at all, skip to the last section of this article, because your subscription must be re-linked by our team.
🛠️ Steps to Restore Project Access
Most customers regain access within a few minutes by refreshing their session:
- Log out of Search Atlas completely and close your browser tab.
- Clear your browser cache and cookies, or open a private or incognito window.
- Log back in with your usual credentials.
- In the left sidebar, select Social, then All Projects.
- If your projects do not appear right away, wait 15 minutes and refresh the page. Subscription corrections can take a short time to sync across all services.
If you work with a team, also confirm your seat is still active. Click your avatar in the top-right corner, select Team Members, and check that your role is set to Admin or Member rather than Deactivated. A deactivated seat produces the same blocked screen.
📅 About Renewal Dates and Quota Resets
Customers on annual plans may notice the Billing page labels the annual renewal date as a Recurring Quota Reset. This is a display issue only. Your quota resets on its normal schedule, your renewal date is unchanged, and no action is needed from you. A fix for the label is already in progress.
🔐 If You Still Cannot Get In
A small number of accounts have a stuck trial or cancellation flag that our team must remove manually. This cannot be fixed from your side, and it will not clear on its own. If the steps above do not restore your access within one hour of your plan correction, reach out so we can clear the flag and re-link your subscription.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.