🔍 What Is This Issue?
Some users have noticed that Brand Vault auto-populates preview text that is completely unrelated to their business — for example, copy referencing cloud project management or password resets appearing for landscaping or construction companies. This is a platform-level bug, not a configuration error on your end.
If you are experiencing this problem, the steps below will help you confirm the issue and get it resolved quickly.
📋 Before You Contact Support
Take a moment to confirm that what you are seeing matches this known bug:
- Brand Vault is generating preview text that has no connection to your industry, products, or services.
- The issue appears regardless of which project or site you are viewing.
- You have not recently changed your brand settings in a way that might explain the mismatch.
If all of the above apply, this is likely the same issue our support team has seen reported by other users. Continue to the next section.
⚙️ Steps to Try
While this is a platform-level bug, you can try the following general steps to see if they help refresh your Brand Vault content:
- Refresh your browser and log out, then log back in to your Search Atlas account.
- Navigate to your Brand Vault settings and check whether any brand information has been saved for your business.
- If your brand details appear incomplete or missing, re-enter your business name, niche, tone, and key messaging to give the platform the correct context.
- Save any changes and allow Brand Vault a moment to regenerate its preview content.
- Check whether the auto-populated text now reflects your actual business.
Ensuring your brand profile is complete and accurate is a good general practice — the more specific your brand inputs, the more relevant the AI-generated content will be across the platform.
✅ If the Issue Persists
If you complete the steps above and still see irrelevant or incorrect auto-generated content, please reach out to our support team so they can investigate your account directly.
Before reaching out, it helps to have the following ready:
- Note the specific text that is appearing and which business or site it is connected to.
- Take a screenshot if possible — this will help the team investigate faster.
- Be ready to confirm whether you tried updating your brand profile and whether that changed anything.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our support team.