Overview
If your LLM Visibility dashboard previously displayed data but now shows No data found — even after recrawling or re-adding your site — this guide walks you through the steps to restore your data.
Before You Begin
This article is for customers who have already completed the initial LLM Visibility setup and are experiencing a sudden or persistent No data found state. If you have never successfully seen data in LLM Visibility, please refer to the LLM Visibility Getting Started guide instead.
Confirm the following before proceeding:
- Your site was previously returning data in LLM Visibility.
- You have already attempted at least one recrawl without success.
- The error persists after waiting some time following your most recent recrawl attempt.
Step-by-Step Troubleshooting
- Stop recrawling repeatedly. Multiple rapid recrawl attempts in a short window can cause delays. Wait before attempting another recrawl.
- Clear your browser cache and cookies. A stale browser cache can cause the dashboard to display an outdated or empty state even when data exists in the backend. Clear your cache, close the browser completely, and reopen Search Atlas before checking again.
- Open LLM Visibility in a private or incognito window. Navigate to Left sidebar → AI Visibility (LLM Visibility) in your dashboard. If data appears in the private window but not in your normal browser window, the issue is browser-side caching. Clearing your cache should resolve it permanently.
- Verify your site is still added correctly. Inside the LLM Visibility dashboard, confirm your domain is listed and shows an active status. If the domain is missing or flagged, remove it and re-add it once, then wait for the crawl to complete before checking results.
- Allow time for the crawl to finish. Depending on site size and current crawl queue load, a full refresh may take some time. Avoid re-adding or recrawling again during this period, as doing so may reset your queue position.
If Data Still Does Not Appear
If you have followed every step above and the No data found error still persists, this may indicate an account-level sync issue that cannot be resolved through the interface alone. When reaching out to support, please have the following ready: your project or site name, the domain you added to LLM Visibility, and a description of when the issue began and what steps you have already tried.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.