🔍 Why Does This Happen?

OTTO v3 uses a Domain Knowledge Network (DKN) to personalise AI-generated SEO content for your business. If your company location settings appear to revert to UK defaults, it usually means the DKN company details were never fully saved, were saved under the wrong domain, or were cleared during a domain reset. Every time OTTO generates content, it pulls from these stored details — so an incomplete or missing profile will cause it to fall back on default values.

📍 Where to Find Company Location Settings

Follow these steps to locate and update your company details inside OTTO v3:

1. In the left sidebar, click OTTO SEO, then open SEO Automation (URL: /seo-automation-v3).
2. Select the correct domain from the domain switcher at the top of the page. Make sure you are editing the intended domain before making any changes.
3. Navigate to the Domain Knowledge Network section within the OTTO v3 dashboard.
4. Open the Company Details or Business Information panel.
5. Locate the Location fields, including country, region, city, and address.
6. Update all fields to reflect your correct business location.
7. Click Save to confirm your changes before leaving the page.

✅ How to Confirm Your Settings Are Saved

After saving, take these steps to verify that your location details are persisting correctly:

• Refresh the page and reopen the Domain Knowledge Network panel to confirm the new values are displayed.
• Check that the correct domain is selected in the domain switcher — settings are stored per domain, so switching domains will show different profiles.
• Run a short OTTO content generation task and review the output to confirm it reflects your correct location, not UK defaults.

⚠️ Common Reasons Settings Keep Reverting

If your location continues to reset after saving, check for these common causes:

• Wrong domain selected: OTTO v3 stores DKN profiles per domain. If you have multiple domains, ensure you are editing and saving under the correct one.
• Incomplete save: Navigating away before clicking Save will discard your changes. Always confirm the save action before leaving the panel.
• Domain reset or reconnection: Reconnecting or resetting a domain can clear previously saved DKN data. After any domain reset, re-enter your company details.
• Multiple users overwriting settings: If your account has multiple users, another team member may be resetting the profile. Coordinate with your team to avoid conflicting edits.

💡 Best Practices to Prevent This Issue

• Complete all Company Details fields in the DKN as soon as you connect a new domain — do not leave any fields blank.
• After any domain-level change (reset, reconnect, or plan change), immediately revisit the DKN and re-confirm your company location.
• Designate one team member as responsible for maintaining DKN settings to avoid accidental overwrites.
• Periodically spot-check your DKN profile, especially if you notice OTTO-generated content referencing unexpected locations or generic business descriptions.

🆘 Still Need Help?

If you have followed all the steps above and your location settings continue to revert, or if you cannot locate the DKN company details panel, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.