Overview
Some users encounter a situation where Atlas Brain blocks them from deploying LLMv queries, displaying a zero-quota error — even though their account has quota available. This is a known bug caused by a mismatch between your actual available quota and the quota value Atlas Brain reads internally. Because this issue requires a manual backend correction applied by the Search Atlas team, please reach out to support as soon as you encounter it so it can be resolved promptly.
What Causes This Issue
This problem involves a mismatch between your actual available quota and the quota value that Atlas Brain reads internally. In affected cases, Atlas Brain may prevent new LLMv queries from being deployed even when your plan includes sufficient quota. The fix must be applied directly to your account by the Search Atlas support team.
How to Get This Resolved
- Confirm the symptom: You are attempting to deploy an LLMv query in Atlas Brain and receive a zero-quota error, but you believe your account still has quota remaining on your current plan.
- Contact Search Atlas support: Use the chat widget below to reach the support team. In your message, include your account email, the name of the project where you are seeing the error, and a brief description of the zero-quota error you are encountering.
- Support will apply the fix: The support team will investigate the quota mismatch on the backend and apply the appropriate correction to your account. Once the fix is in place, you will be able to deploy LLMv queries as expected.
If you need further assistance, please contact our support team through the chat widget below — we're happy to help.