Overview
Some customers have reported a combination of issues when using Website Studio: pages not appearing in Google Search Console, credits being consumed for non-AI edits, and blog article preview images not displaying. This article explains what to have ready when contacting our team so we can investigate and resolve these issues for you.
Pages Not Indexed in Google Search Console
If your Website Studio pages are not showing as indexed in Google Search Console, this may be related to a build or publishing issue on your site, or simply a delay in Google's crawling process, which can take days or weeks for newly published pages.
What to have ready when escalating:
- Your project name in Website Studio.
- The exact error message displayed, if any.
- The timestamp of when the issue was first noticed.
- Confirmation of whether your sitemap has been submitted in Google Search Console and whether it shows any errors.
- The URLs of any specific pages that are not being indexed.
Credits Being Consumed for Non-AI Edits
Some customers have reported that visual edits in Website Studio — such as layout, colour, or text changes that do not involve AI generation — are unexpectedly consuming credits.
What to have ready when escalating:
- Your project name in Website Studio.
- A description of the specific edit action you performed (for example, resizing an image or changing a font colour).
- The number of credits deducted and approximately when the deduction occurred.
- Your current credit balance, which you can check within your account.
Our team will review your account and arrange a credit recovery if appropriate.
Blog Article Preview Images Not Displaying
If images in your blog article previews are not displaying correctly in Website Studio, this may be a known display or publishing issue. Contact our team with the details below so we can investigate.
What to have ready when escalating:
- Your project name in Website Studio.
- The URL or title of the affected blog article(s).
- A description of what you see instead of the image (for example, a broken image icon or blank space).
- The timestamp of when the issue started.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.