This article is for sellers who are concerned about pricing control on their listings. If you believe your listing price has been changed without your consent, or if you want to make sure your rates are protected, this article explains what to do next.
🔍 What We Know About This Issue
Some sellers have reached out with concerns about pricing control — for example, feeling that a listed rate does not reflect what they originally set, or wanting assurance that their price cannot be changed without their explicit approval.
Pricing discrepancies can occur for a few common reasons:
- Multiple account users: If more than one person has access to your account, another user may have edited the listing price. Review who has account access under your account settings.
- Platform-side updates: In some cases, a listing update or platform change may reset or affect a pricing field. Check your listing settings directly to confirm the current value.
- Accidental edits: A price field may have been changed inadvertently during another listing edit. Always review all fields before saving changes to a listing.
🛠️ Steps to Review and Correct Your Listing Price
- Log in to your Search Atlas account and navigate to the relevant listing or project.
- Open the listing settings and locate the pricing or rate field.
- Confirm the current value matches what you intended to set. If it does not, update the field to your correct price and save the changes.
- Review your account's user permissions to ensure only authorized users can edit listings.
- If the price reverts again after you correct it, or if you cannot find where the change originated, note the listing name, the price you set, the price currently shown, and the approximate date you first noticed the issue — then contact our support team so we can investigate your account directly.
✅ What to Have Ready If You Need to Escalate
- Your project or listing name
- The price you set and the price currently shown
- The approximate date you noticed the issue
- Any relevant context (e.g., whether anyone else has access to your account)
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.