This guide helps when Atlas Agent opens but its playbooks are missing or inaccessible.
What This Issue Looks Like
When accessing Atlas Agent, you may find that playbooks are not listed, fail to load, or return an access error. This prevents you from using the playbooks that should be available in your workspace.
Steps to Try First
Before contacting support, work through the following steps. Missing or inaccessible playbooks are often caused by being logged into the wrong workspace or a stale session, which you can resolve on your own:
- Confirm which workspace you are in. Check the workspace name shown in the platform and compare it to the workspace where your playbooks were created. If you belong to more than one workspace, switch to the correct one and reopen Atlas Agent.
- Verify your access and plan. Confirm that your plan includes Atlas Agent, and ask a workspace owner or admin to verify that your role has permission to view playbooks. If your access was recently changed or removed, they can restore it for your account.
- Refresh your session. Log out of the platform and log back in, or open Atlas Agent in an incognito or private browser window. This rules out a cached session preventing playbooks from appearing.
- Verify that playbooks load. Reopen Atlas Agent and confirm that the expected playbooks are listed and open without an access or loading error.
What to Have Ready When You Contact Support
If the steps above do not restore access, the issue may require investigation on the backend. Please have the following information ready before reaching out so the issue can be resolved as quickly as possible:
- Your workspace name
- A description of what happens when you open Atlas Agent (e.g. playbooks missing, error shown, page blank)
- The exact error message, if one appears
- The date and time when the issue first occurred
- A screenshot showing the issue, if available
- Which of the steps above you already tried and what happened
What to Expect
Once the support team reviews your workspace and the affected playbooks, they will take the necessary steps to restore access. You should then be able to open Atlas Agent and see the expected playbooks listed without any access or loading errors.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.