This article helps you resolve the "invalid order" error that can appear when trying to add the $97 Search Secrets Pack to your Summit upgrade, and explains exactly what details to have ready before contacting support so your issue can be resolved on the first contact.
🔍 What Causes the Error
The "invalid order" error typically appears when there is a mismatch between your current Summit plan status and the add-on purchase being attempted — for example, if the Summit upgrade has not fully processed yet, or if the Search Secrets Pack is being applied to an order state the billing system cannot accept.
🛠️ Step-by-Step
- Confirm your Summit plan upgrade has fully completed before attempting to add the Search Secrets Pack. A pending or partially processed upgrade is the most common cause of the error.
- Refresh your browser and sign back into the platform, then attempt the Search Secrets Pack purchase again from the billing or upgrade screen where you originally saw the offer.
- If the error appears again, do not retry the purchase multiple times — repeated attempts can create duplicate pending orders.
- Screenshot or copy down the exact error message text, including any order reference or error code shown.
- Note the date and time of the failed attempt and the email address on the account used for the purchase.
- Confirm whether any payment method was charged, and if so, keep the transaction details handy (last four digits of the card, amount, and date).
- Contact support with all of the above details so a human teammate can complete the add-on manually (see the bottom of this article).
✅ How to Confirm It Worked
Your Search Secrets Pack has been successfully added when:
- The "invalid order" error no longer appears when you view the add-on.
- The Search Secrets Pack appears as an active item in your plan or billing summary.
- You receive a confirmation of the purchase, and your payment method shows a single $97 charge (not duplicate charges).
If you were charged but the pack does not appear in your account, this indicates the order failed after payment — flag this to support immediately with your transaction details.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.