🔍 What Is This Issue?
In some cases, the Website Studio AI agent may behave unexpectedly — publishing content automatically, generating repeated pages you did not request, or appearing to loop in a way you cannot stop. Pages created during this state may persist even after you attempt to remove them.
This is a known issue that has been reported by other users and has been escalated to the engineering team for investigation.
✅ What To Do If You Are Experiencing This
If you see unexpected pages, repeated entries, or content you did not create in Website Studio, follow these steps to stop the behaviour and help the team resolve it:
- Stop using the AI agent immediately. Do not submit new prompts while the issue is active. Additional instructions may trigger further unintended page creation.
- Document what you see. Take screenshots of the unexpected pages, including their titles and URLs if visible. This will help the support team investigate and clean up the affected records on the backend.
- Do not manually delete the rogue pages yet. Manual removal on your end may not fully resolve the issue, as the underlying records may need to be cleared by the support team. Wait for confirmation before removing anything.
- Identify the affected pages. Review your Website Studio project and confirm which pages were created unexpectedly. Note the exact page names and the approximate time they were generated — the support team will need this information to locate and remove the affected backend records for your specific project.
- Contact our support team with the screenshots, page names, and timestamps you collected. Our team can access your project on the backend, remove the rogue page records, and confirm when it is safe for you to continue using the AI agent. If you don't hear back promptly, you can also reach us by replying to any previous support email or starting a new conversation through the support messenger.
💡 Tips To Avoid Similar Issues
- Use clear, specific prompts. Vague or overly complex instructions can cause the AI agent to misinterpret your intent. Describe your goal as precisely as possible — for example, specify whether you want to edit an existing section or create a new page.
- Review AI actions before confirming. After the agent proposes changes, review the summary carefully before approving, especially if it references page creation when you only intended to edit a section.
- Work on one task at a time. Avoid sending multiple layered instructions in a single prompt. Break complex tasks into smaller, sequential steps.
🆘 Need Further Help?
If you need further assistance, please don't hesitate to reach out to our support team and we will be happy to help.