🧩 What's Happening
After completing a Platinum purchase, some accounts take a short amount of time before the entitlement is fully applied. During this window, your account may still show standard access even though your payment was processed successfully and you received a Platinum welcome email (including the afterhours Zoom invite).
This is a known sync delay — your access will update automatically. No action on your part is required to trigger it.
✅ How to Confirm Your Purchase Went Through
Before troubleshooting, verify that your purchase was successful:
- Check your inbox for a Platinum welcome email. This email confirms payment and includes your afterhours Zoom invite link.
- Confirm the charge of $147 appears on your payment statement or in your account billing history.
- To review your billing history, log into your Search Atlas account and navigate to your billing or account settings area.
⏳ Step 1 — Wait a Short Time and Refresh
If you have confirmed your purchase but your account still shows standard access, the most effective first step is to wait a few minutes and then try again. Platinum entitlements can take some time to propagate to your account after the checkout is completed.
- Wait at least 5–10 minutes after receiving your welcome email.
- Log out of your Search Atlas account completely.
- Log back in and check whether Platinum access is now reflected.
- Try accessing the Platinum Summit library directly at https://summit-resource-hub.labs.searchatlas.com/.
🔍 Step 2 — Verify Your Account Access Level
After logging back in, check your current access level in your account settings or billing area to review what plan is currently active on your account.
If Platinum is now listed, your access has been applied and you can return to the Summit library.
🛠️ Step 3 — Still Showing Standard Access?
If more than 30 minutes have passed since your purchase and your account still does not reflect Platinum access, please reach out to our team so we can manually verify and apply your entitlement. This issue has been resolved successfully for other customers by our support team and is straightforward to fix on the back end.
If you need further assistance, please contact our support team directly so we can apply your entitlement manually.
📋 What to Have Ready
To speed up the resolution when you contact support, have the following ready:
- The email address used to purchase and log into Search Atlas
- A copy or screenshot of your Platinum welcome email
- Confirmation of the $147 charge (statement screenshot or invoice)
With th