🔍 What This Article Covers
If you signed up for an annual PRO plan through a Search Atlas Summit deal and your account still reflects monthly billing, is missing expected quota, or does not show your included add-ons, this article explains what to expect and how to get it resolved quickly.
⚠️ Why This Happens
Summit special offers include exclusive benefits that require a manual verification step on our end before they are fully activated on your account. These benefits go beyond a standard plan upgrade and may include items such as reinstated quota, included add-ons, and additional credits. Until our billing team confirms your purchase and applies these perks, your account may temporarily appear as if it is still on a monthly plan or is missing features.
✅ What Your Summit Deal Includes
Once your annual Summit deal is correctly activated, the specific benefits outlined in your Summit promotion should be applied to your account. These typically relate to annual plan billing, quota levels, add-on access, and any credits included in your deal. Please refer to the offer details you received at the time of purchase for the exact terms of your promotion.
🛠️ Steps to Take if Your Benefits Are Not Showing
- Allow some time after your first financing payment. Annual plan activations that include Summit promotions require a manual review by our billing team. Some features may not appear instantly after payment.
- Confirm your payment was processed. Check that your first financing payment cleared successfully. If there was a payment error, the plan upgrade cannot be triggered.
- Check your current plan status. Log in to the platform and review your account or billing section to confirm whether your plan still shows as monthly.
- If benefits are still missing, contact our team. Use the chat widget described at the bottom of this article. Our team will escalate your case to the billing department to manually apply your Summit deal benefits.
📋 Information to Have Ready When You Contact Us
To speed up the resolution, have the following on hand before reaching out:
- The email address associated with your Search Atlas account.
- Confirmation or receipt of your first annual plan payment.
- The name or date of the Summit event where you purchased the deal.
- A brief description of which benefits are missing (e.g., quota, add-ons, credits).
💡 Important Notes About Your Summit Benefits
Add-on charges: Review your Summit promotion details to understand which add-ons are included and for how long, so you can verify what should appear on your account after activation. If anything does not match your promotion terms, contact our support team so we can investigate and apply corrections manually.
If you are unsure what your specific Summit deal included, our support team can look up your purchase and confirm the benefits that should be applied to your account.
To reach us, use the chat widget in the bottom-right corner of the Search Atlas platform or Help Center.