🤖 How OTTO Handles Knowledge Graph Updates
If you're unsure whether OTTO automatically re-scans your site after a Knowledge Graph update — or whether a manual trigger is needed — this behavior has not been fully confirmed through our support documentation. The specifics of how OTTO responds to Knowledge Graph changes (automatic vs. manual re-scan) may vary, and the Search Atlas team is best placed to clarify the current behavior for your account and project setup.
📋 What to Do If You've Updated Your Knowledge Graph
If you've recently made changes to your Knowledge Graph (such as adding business details, updating entity relationships, or refining brand information) and you're not seeing updated recommendations in OTTO, gather the following information before reaching out so our team can investigate and assist you quickly:
- Project name: The name of the website project in your Search Atlas account where OTTO is active.
- Description of the Knowledge Graph change: What you updated (e.g., added a new entity, changed business information).
- Approximate time of the change: When the Knowledge Graph update was made.
- Current state of recommendations: What you currently see in OTTO's recommendations and what you expected to see instead.
Having these details ready will allow our support team to identify what happened, confirm the expected behavior, and help you get OTTO reflecting your latest Knowledge Graph data as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.