🛑 Cancel Your Shopify Subscription
If you were charged twice because you lost access to your original account and re-subscribed directly with Search Atlas, you must cancel the Shopify subscription to prevent future charges. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. They will guide you to contact Shopify Support to cancel the Shopify plan, as Search Atlas cannot cancel Shopify-managed subscriptions on your behalf.
💰 Request the $199 Refund
Once the Shopify subscription is cancelled, our billing team can approve a refund for the duplicate $199 charge. The refund will be processed to your Shopify default payment method and typically appears within 3–5 business days. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team to initiate the refund request.
🔄 Reset and Restore Your Quota
If your quota was consumed overnight while reapplying your account setup, we can perform a full recurring quota reset to 0/1000 and add a one-time compensation of 5,999 quota units. This restores your available quota to a usable level. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team to request the quota reset and compensation.
⚠️ Prevent Future Issues
To avoid duplicate billing, ensure you only maintain one active subscription — either through Shopify or directly with Search Atlas, not both. If you migrate from Shopify to direct billing, cancel the Shopify plan first. For any billing or quota concerns, always reach out via the chat widget for prompt assistance.