This article helps you understand what to do when a button or link in the platform appears unclickable or greyed out and prevents you from moving to the next step. A Continue button can become disabled for several reasons — most commonly because a required field or step earlier in the flow has not been completed, because the page loaded in an incomplete state, or because you navigated to the page via a direct or shared link that bypassed earlier required steps.
🔍 What This Issue Looks Like
You may encounter a greyed-out or unclickable Continue button at various points in the platform — for example, during a setup or installation flow — that prevents you from advancing to the next step regardless of what you click.
🛠️ Steps to Resolve This Yourself
- Scroll up and review every field, toggle, or selection on the current page. The Continue button typically remains disabled until all required inputs on that page are filled in or acknowledged. Look for any field marked as required or any section that appears incomplete.
- If you arrived at the page via an external or shared link, try navigating to that section of the platform directly through the main menu from the beginning of the flow. Skipping earlier steps via a direct link can leave required state unfulfilled, keeping the button disabled.
- Perform a hard refresh in your browser (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) to clear any cached state, then revisit the page from the start of the flow and complete each step in order.
- Try the same flow in a different browser or in a private/incognito window to rule out a browser extension or cached session causing the issue.
- If you complete all visible steps and the button remains greyed out across browsers and fresh sessions, the issue likely requires backend investigation and you should escalate to our team with the details listed below.
📋 What to Have Ready When You Contact Support
If the steps above do not resolve the issue, please have the following information ready so our team can investigate as quickly as possible:
- The name of the project or site you are working with.
- The exact name or label of the button that appears greyed out, if visible.
- The section or page of the platform where you encountered the issue.
- The exact step in the flow you were on when the button became unclickable.
- Any error message displayed on screen (copy the exact text if possible).
- The approximate date and time when you first noticed the issue.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.