🔍 Overview
If your local citation campaign remains stuck in a Submitting status beyond the expected completion window, this is a known display bug that has been identified and resolved by our development team.
This article explains how to confirm whether your campaign is affected and what steps to take if you are still seeing an incorrect status.
📋 What Caused This Issue
Our engineering team identified and fixed a display bug affecting local citation campaign statuses. Citation campaigns were showing a Submitting status even after the underlying submissions had completed. This was a frontend display issue, not a problem with the submissions themselves. The fix has been deployed to production.
✅ How to Check Your Citation Campaign Status
- Navigate to Local → Local Citations (Local Citations) within the platform.
- Locate the affected campaign and review the status currently displayed.
- If the status still shows Submitting and your campaign has been running longer than expected, proceed with the troubleshooting steps below.
⚙️ What to Do If Your Status Is Still Stuck
Because the bug fix has been deployed, most affected campaigns should now display the correct status. However, if your campaign continues to show Submitting well beyond the expected window, follow these steps:
- Perform a hard refresh of your browser (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) to ensure you are loading the latest version of the platform.
- Navigate away from the current page and return to your Local Citation campaign to allow the status to reload cleanly.
- Log out of your account and log back in, then navigate back to your citation campaigns and recheck the status.
- Note the purchase date of the affected citation pack and how long it has been showing the incorrect status — you will need this information if you contact support.
- If the status remains incorrect after these steps, reach out to our team using the instructions below.
💡 Key Things to Know
- The Submitting status bug is a display issue only — your actual citation submissions are not necessarily delayed or incomplete because of this.
- If you are unsure whether your submissions have completed, our support team can look into the status on your behalf.
📬 Still Need Help?
If your citation campaign status remains stuck after following the steps above, please open the chat widget in the bottom-right corner of the platform and type human teammate. Include your account details and the name of the affected campaign so we can investigate promptly.
Additional Notes
This affected multiple campaigns simultaneously and was unrelated to account settings, subscription level, or the number of businesses in a project. The status display logic has been corrected so campaigns accurately reflect their completed state; an update was applied to prevent mismatched statuses in future submissions.
Orders normally complete within 50 days. A related issue caused the status in list view to differ from the status inside the submission details modal. Some accounts may need a manual status refresh applied by the team — there is no self-serve action that forces a status recalculation for historical orders.