📋 Overview
If you unintentionally bought additional content packs or upsells alongside your Platinum subscription, you can request a refund. Our team reviews these requests and processes approved refunds back to your original payment method within 5–10 business days.
✅ Eligibility
Refunds are typically approved when:
- The purchase was made by mistake
- You only intended to keep the Platinum plan
- The request is submitted promptly after the accidental purchase
🛠️ How to Request a Refund
- Open the chat widget in the bottom-right corner of the platform
- Type human teammate to connect with a support agent
- Provide your account email and the order or invoice number for the accidental purchase
- State that you only need the Platinum plan and request a refund for the extra packs
⏱️ Refund Timeline
Once approved, the refund is issued to your original payment method. It usually appears within 5–10 business days, depending on your payment provider.
💡 Tips to Avoid Accidental Upsells
- Review your cart carefully before confirming any purchase
- Confirm only the Platinum plan is selected if that’s all you need
- Use the order summary screen to verify items and pricing
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Include the date of the purchase, the amount charged, and any relevant context such as a previous support conversation that may have led to the accidental purchase. Refunds are not automatic; each case is reviewed individually by the Billing and Accounts team as a policy exception.