🔍 Overview
This article covers an issue that can affect your publishing workflow in Search Atlas: articles created in Content Genius failing to sync to your WordPress site. This is a known issue that our engineering team has been made aware of.
⚠️ Blog Page Access
Opening a Website Studio blog page URL directly loads that page; there is no redirect.
🔗 Known Issue: Content Genius to WordPress Sync Failures
If articles you create in Content Genius are not syncing to your WordPress site, this is a known issue affecting some accounts. Because the root cause requires a backend investigation, there are no self-serve steps that are confirmed to resolve it.
When escalating, please have the following ready:
- The name of your Search Atlas project or workspace affected.
- The exact error message or behaviour you see when attempting to sync (e.g. sync appears to succeed but content does not appear in WordPress, or an error is displayed).
- The URL of your WordPress site.
- The approximate date and time when the issue first occurred.
Our team will investigate the connection between your Content Genius account and your WordPress destination on the backend.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.