💡 Understand when credits are charged
HyperDrive Credits (HDC) should be consumed when a Cloud Stack is first published, not simply when it is generated. A saved draft that is deleted before its first publish should not count as completed usage.
If your dashboard indicates billing at first publish but credits were deducted during Cloud Stack generation, the charge may require review and restoration.
🔍 Check whether a charge was incorrect
- Open Authority → Cloud Stacks from the left sidebar.
- Review the affected Cloud Stack drafts and confirm whether each one was ever published.
- Compare the Cloud Stack activity with your HyperDrive Credit balance and usage history.
- Record the number of credits charged, the affected drafts, and whether any draft was published.
For example, if three drafts used 45 HDC in total and were deleted before publishing, those credits may be eligible for restoration. If 90 HDC was deducted for drafts that were never published, include the full amount in your review request.
🔄 Request a credit restoration review
Do not recreate or publish the deleted drafts while the charge is being reviewed. This can create new usage and make the account history harder to reconcile.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a member of our team.
- Share the Cloud Stack names or identifiers, creation and deletion dates, amount charged, and whether each draft reached first publish.
- Explain whether you are requesting restoration for drafts deleted before publishing or for all credits charged before first publish.
🧾 What happens during review
Our team compares the account’s usage records, Cloud Stack events, publish history, and billing information. If credits were deducted incorrectly, we restore the eligible amount to the account after reconciliation.
Restoration is based on actual usage and account records. Credits used by a Cloud Stack that was published may not qualify for restoration, even if the Cloud Stack was later deleted.
✅ Prevent future confusion
- Confirm the expected charge timing in the dashboard before generating multiple Cloud Stacks.
- Keep a record of drafts that were generated, published, or deleted.
- Review your HDC balance after generation and after first publish.
- Report discrepancies promptly with the affected Cloud Stack details.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.