Getting Connected Quickly
Our support team is made up of real people ready to help you succeed with Search Atlas. Connecting with a human teammate is fast and simple.
To reach a member of our team:
- Look for the chat widget in the bottom-right corner of the platform.
- Click to open the chat.
- Type human teammate in the message field.
- Press send — you'll be connected with a real person right away.
That's it. Just type the phrase and you'll be talking to someone who can help.
Share Details for Faster Help
When you connect with a teammate, sharing a few details upfront helps us resolve your question more quickly. Consider mentioning:
- What you were trying to do — for example, setting up a campaign, running a report, or connecting a tool.
- What happened instead — any error messages, unexpected results, or behavior you noticed.
- Where in the platform — which page or section you were working in.
- Screenshots — if you can capture what you're seeing, it helps us pinpoint the issue faster.
You don't need all of this to get help — but every detail you share helps us get you an answer sooner.
Try These Resources First
While our team is always happy to help, you might find a quick answer in our self-service resources:
- Knowledge Base — Browse articles covering setup, features, and common questions.
- In-Platform Tooltips — Hover over icons and labels throughout the platform for quick guidance.
- Onboarding Guides — If you're new to Search Atlas, check out the getting-started materials available in your dashboard.
These resources are available 24/7 and cover many of the most common questions we receive.
Response Times
Our team monitors the chat widget during business hours and strives to connect you with a teammate as quickly as possible. When you type human teammate, you'll be placed in the queue and connected with the next available agent.
If you reach out outside of standard hours, your message will be seen first thing the next business day.
We're Here to Help
Whether you have a quick question, need help troubleshooting, or just want guidance on getting the most out of Search Atlas, our team is here for you. Don't hesitate to reach out — no question is too small.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.