Quota Errors & Limits Reached

🛠️ Fix OTTO Sites Quota Reduction Billing Error

⚙️ OTTO Site Quota After Payment

💡 Why your quota may be lower After you pay for additional OTTO sites, your available quota may not update immediately. This can happen while the payment, invoice, and subscription entitlement are still synchronizing. For example, an invoice may confirm payment for 31 OTTO sites while the platform temporarily continues to show a quota of 10. This does not necessarily mean that your payment failed. 🔍 Check your account and payment 1. Confirm that the invoice shows as paid or completed. 2. Make sure you are signed in to the same Search Atlas account and workspace that received the invoice. 3. Open OTTO SEO from the left sidebar and review the available site quota. 4. Refresh the page, then sign out and back in if the displayed quota has not changed. ⏳ Allow time for synchronization Quota changes may require time to synchronize between billing and OTTO SEO. Avoid purchasing the same sites again while the update is processing, as this could create duplicate charges or an incorrect total. If your payment was made recently, check the quota again after a short period. The entitlement should update automatically once synchronization is complete. 🧾 When to request a review Ask for a review if the invoice is marked paid but your quota still shows the old amount after refreshing and allowing time for synchronization. Include the invoice number, payment date, purchased site quantity, current quota, and the workspace where you expected the update. Also mention whether the purchase was a recurring allocation, a top-up, or a plan change. This helps the team identify the correct billing entitlement. 💬 Get help from our team If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Google Ads Campaign Limits by Plan

📋 Overview Search Atlas enforces a campaign limit on Google Ads connections depending on your current subscription plan. This article explains the default limits per plan, what happens when you reach your limit, and how the Google Ads Add-on works when you need more capacity. 🗂️ Campaign Limits by Plan Each plan includes a set number of Google Ads campaigns you can connect and manage inside Ads → Launchpad → Google Ads Campaign Hub. The default limits are: - Starter: Up to 10 Google Ads campaigns - Growth: Up to 10 Google Ads campaigns - Pro: Up to 10 Google Ads campaigns - Agency: Up to 10 Google Ads campaigns The 10-campaign limit is consistent across all base plans. Upgrading from one plan to another (for example, from Starter to Growth) does not increase your campaign limit — it remains at 10 regardless of which plan you are on. ➕ The Google Ads Add-On If you need to connect more than 10 Google Ads campaigns, you must purchase the Google Ads Add-on. This add-on removes the 10-campaign cap and gives you unlimited campaign connections within the platform. Key things to know about the add-on: - It is available on all plans (Starter, Growth, Pro, and Agency). - Upgrading your base plan does not replace or replicate the add-on — you still need to purchase it separately once you reach the 10-campaign limit. - Once the add-on is active, you can connect campaigns without hitting a hard cap. 🚦 What Happens When You Hit the Limit When you reach your plan's campaign limit, the platform will block you from connecting additional Google Ads accounts or creating new campaigns inside the Campaign Hub. You will see a limit notification prompting you to upgrade or add the Google Ads Add-on. Important: Do not attempt to work around this block using the search feature or other navigation paths inside the platform. Campaigns connected beyond your paid plan limit may be flagged or disconnected to bring your account back into compliance. 🛒 How to Add the Google Ads Add-On 1. Log in to Search Atlas and go to your Billing or Account Settings page. 2. Locate the Google Ads Add-on option in the available add-ons section. 3. Select the add-on and complete the purchase. 4. Once activated, return to Ads → Launchpad → Google Ads Campaign Hub and continue connecting campaigns without restriction. ❓ Frequently Asked Questions Does upgrading to Growth increase my campaign limit above 10? No. The 10-campaign limit applies to all base plans equally. Upgrading your plan changes the other features and resources included in your subscription, but the Google Ads campaign limit stays at 10 until you add the Google Ads Add-on. Does the limit reset when I upgrade plans? No. Your existing campaign connections carry over when you upgrade. The limit does not reset — it remains at 10 unless you purchase the add-on. What if I already have the add-on and upgrade my plan? The add-on remains active and your unlimited campaign access is preserved when you change plans. Can I remove campaigns to stay within the free limit instead of buying the add-on? Yes. If you disconnect campaigns so that your total active connections fall to 10 or below, you will not need the add-on. You can manage your connected accounts inside Ads → Launchpad → Google Ads Campaign Hub. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Resolving Unexpected Quota Charges on Your Bill

🔍 What Are Quota Charges? Quota charges are additional fees applied when your account's usage exceeds the limits included in your current plan. These charges cover resources such as keyword tracking slots, content generation credits, backlink data pulls, and other metered features within Search Atlas. In most cases, these charges are applied automatically based on your usage — but if you were given a specific pricing commitment by a member of our team before or during your purchase, that promise should be honored. 📋 Common Reasons a Quota Charge May Appear Unexpectedly - Your account exceeded plan limits during the billing cycle without a usage alert being set up. - A promotional deal or manager-approved pricing arrangement was not yet applied to your account at the time of billing. - A miscommunication occurred between the sales or support team and the billing system. - Your plan was upgraded or modified and the quota thresholds changed accordingly. ✅ What Counts as a Valid Pricing Promise If a Search Atlas manager or team member explicitly told you — verbally, via chat, or in writing — that a specific deal would be applied to your account, that commitment is valid and our team will work to honor it. Common examples include: - A discount or waived quota fee offered during the sales process. - A custom plan shown to you before purchase that differed from the standard pricing page. - A written or verbal agreement to lock in a specific price tier regardless of usage. To resolve the dispute efficiently, it helps to have any supporting evidence ready, such as screenshots of the offer, chat transcripts, or the name of the team member who made the commitment. 🛠️ Steps to Dispute an Unauthorized Quota Charge 1. Review your invoice: Log in to Search Atlas and navigate to the account menu (person icon, top-right) → Billing page to view your most recent invoice. Identify the specific line item for the quota charge and note the amount and date. 2. Gather your evidence: Collect any proof of the pricing promise made to you — screenshots, emails forwarded to chat, or notes on who made the commitment and when. 3. Check your usage: In the same Billing section, review the Plans & Top-ups tab for that billing cycle. This helps confirm whether the charge was triggered by genuine overage or applied in error. 4. Contact our support team: Open the live chat widget and request a billing review. Provide the invoice date, the charge amount, and your supporting evidence so the team can investigate quickly. 5. Await confirmation: Our billing team will verify the pricing commitment against internal records. If confirmed, you will receive either a refund for the disputed amount or a credit applied to your next invoice — whichever is appropriate. ⏱️ What to Expect During the Review Process Once you submit your dispute through the chat widget, a member of our team will acknowledge your request. Billing reviews typically take 1–3 business days to complete, depending on the complexity of the case. You will be updated via the chat thread throughout the process. If a refund is approved, it is generally processed within 5–10 business days and returned to the original payment method on file. Credits are applied immediately to your account balance. 🚫 How to Prevent Unexpected Quota Charges in the Future - Set up usage alerts: In Settings > Billing, enable quota threshold notifications so you are warned before your account reaches its limit. - Confirm deals in writing: Before completing a purchase based on a verbal offer, ask the team member to confirm the pricing arrangement in the chat transcript or have it noted on your account. - Review your plan limits: Periodically check Top-right Avatar → Billing → Plans & Top-ups (Billing) to ensure your current plan matches your actual usage needs. - Request a plan review: If you regularly approach your quota limits, ask our team about upgrading to a plan that better fits your usage pattern and avoids overage fees altogether. 💬 Need Help Right Now? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏆 Pricing Plans, Page Limits, and Current Promotions

🎯 Which Plan Works Best for 3 Websites? If you manage multiple websites and want to stay budget-conscious, the table below gives you a quick snapshot of the plans most relevant to multi-site users. All prices shown are monthly. - Starter – Best for solo users or small agencies managing 1 site on a tight budget. Includes core SEO tools and a limited page allocation. - Growth – Designed for teams managing up to 2 sites with higher page limits, full Rank Tracker access, and Keyword Gap analysis. - Pro – Built for agencies with large-scale needs, offering the highest page limits, priority support, and full feature access across all tools. For most customers running exactly 3 websites without exceeding a modest budget, the Growth plan offers the best balance of features and cost. It covers multi-site tracking, keyword research, and OTTO SEO automation without the overhead of the Pro tier. To view live pricing and compare plan features side by side, log in to your Search Atlas account and navigate to Avatar (top-right) → Billing → Plans & Top-ups. 📄 Page Limits by Plan Search Atlas measures usage by the number of pages tracked or crawled across all connected sites. Here is a general breakdown by tier: - Starter – Up to 150 pages total across all sites. - Growth – Up to 500 pages total across all sites. - Pro – Up to 2,000+ pages total across all sites, with options to expand further. Pages are counted cumulatively across every website in your account. For example, if you have 3 websites with 60 pages each, that totals 180 pages — which exceeds the Starter limit and fits within the Growth plan. Plan accordingly before adding sites. To check how many pages are currently in use, go to Left sidebar → Site Metrics → Site Explorer (Site Explorer), then review each site listed under your account. Each site entry shows its tracked page count. 🏆 Top Google Challenge — Active Promotional Offer The Top Google Challenge is a limited promotional program from Search Atlas that gives new and qualifying existing users access to a structured trial experience designed to help you rank on page one of Google. Here is what the Top Google Challenge includes: - Duration: A defined trial window (confirm the current active dates inside the platform under Avatar (top-right) → Billing → Redeem Promo Code (Billing) or via the in-app banner). - Included features: Access to OTTO SEO (Left sidebar → OTTO SEO → All Sites (SEO Automation)), Site Metrics (Left sidebar → Site Metrics → Site Explorer (Site Explorer)), Rank Tracker, and Keyword Magic during the trial period. - Page limit during trial: Trial participants receive a set page allocation — typically aligned with the Growth tier — sufficient to cover 2–3 small-to-medium websites. - Cost: The challenge is offered at a significantly reduced rate or no cost for the trial window. Exact pricing is shown at signup. - Signup process: Look for the Top Google Challenge banner on your dashboard after logging in, or navigate to Avatar (top-right) → Billing → Redeem Promo Code to see if you qualify and to enroll. If you do not see the promotion in your account, it may be region-specific, time-limited, or require a qualifying plan. Use the chat widget described at the bottom of this article to confirm your eligibility. 💰 Understanding Your Total Cost for 3 Sites To calculate your total monthly cost for 3 websites, consider the following: 1. Count your total pages across all 3 sites to confirm which plan tier covers your needs without overage. 2. Select your plan based on that page count — most 3-site users fall into the Growth tier. 3. Check for active promotions under Avatar (top-right) → Billing → Redeem Promo Code before subscribing. The Top Google Challenge or other active discounts may reduce your first-month cost significantly. 4. Review annual billing options — paying annually instead of monthly typically saves you up to 20% across all plan tiers. There are no per-site fees. You pay for one plan, and all connected websites share the plan's page and feature allocation. 🔍 Where to Find and Compare Plans Inside the Platform You can review all current plan options, including any active discount pricing, directly inside your account: - Go to Avatar (top-right) → Billing → Plans & Top-ups to see a full side-by-side plan comparison with live pricing. - Go to Avatar (top-right) → Billing → Redeem Promo Code to see any active offers or trial programs available to your account. - Visit Left sidebar → Site Metrics → Site Explorer (Site Explorer) to audit your current page usage before upgrading or switching plans. Pricing displayed inside the platform is always current and reflects any account-specific discounts or promotional pricing you qualify for. ❓ Frequently Asked Questions - Can I add more pages without upgrading my plan? Yes, page add-ons may be available depending on your current plan. Check account menu (person icon, top-right) → Billing → Plans & Top-ups for add-on options. - Do all 3 websites need to be added at signup? No. You can add websites at any time from Left sidebar → Site Metrics → Site Explorer (Site Explorer). Your page limit applies across all sites you add. - What happens if I exceed my page limit? Search Atlas will notify you before or when you reach your limit. Additional pages beyond your plan may not be tracked until you upgrade or remove pages from existing sites. - Is the Top Google Challenge available for existing customers? Eligibility varies. Log in and check Avatar (top-right) → Billing → Redeem Promo Code to see your current offers. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Fix Pro Plan Website Project Quota Issues

🔍 Overview On the Search Atlas Pro Plan, you are entitled to add up to a set number of website projects to your dashboard. If you are seeing fewer available slots than expected — for example, only 2 sites instead of 3 — this is almost always caused by a billing or account status issue rather than a platform bug. This article explains the most common causes and how to fix them. ⚙️ Common Reasons Your Quota Appears Reduced - Payment failure or expired card: If a recent invoice was not collected successfully, Search Atlas may temporarily restrict account features, including the ability to add new website projects, until the balance is cleared. - Billing cycle gap: Accounts that recently upgraded, downgraded, or renewed may experience a short delay before the new quota is fully reflected in the dashboard. - Duplicate or legacy workspace: If your team has more than one Search Atlas workspace, the Pro Plan entitlement may be applied to a different workspace than the one you are currently using. - Seat or plan mismatch: Occasionally, a plan change processed mid-cycle can cause the dashboard to display the previous plan's limits until the next billing refresh. 🛠️ Steps to Resolve the Issue 1. Check your billing status. Go to your account menu in the top-right corner of the platform (click your avatar) and navigate to Settings → Billing. Confirm that your current plan shows as Pro and that your most recent invoice is marked Paid. If there is a failed payment, update your payment method and settle any outstanding balance. 2. Verify you are in the correct workspace. If your organisation has multiple workspaces, confirm you are logged into the workspace that holds the Pro Plan subscription. You can check this in Team Members (top-right avatar menu). 3. Refresh your session. After resolving any billing issue, log out of Search Atlas completely and log back in. This forces the platform to reload your current plan entitlements and quota limits. 4. Wait up to 15 minutes. In some cases, quota updates propagate within a few minutes after a payment is confirmed. If your dashboard still shows the incorrect number of site slots, wait briefly and then hard-refresh the page (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac). 5. Attempt to add the website project again. Once billing is confirmed and your session is refreshed, navigate to your dashboard and try adding the third website project. The option should now be available. 📊 What the Pro Plan Includes The Search Atlas Pro Plan includes a defined number of website project slots as outlined at the time of your subscription. If you need to add more website projects beyond your current plan's limit, you can upgrade your plan or purchase additional project slots directly from the Billing section (account menu, person icon, top-right) of your account. 💡 Tips to Avoid This Issue in the Future - Keep your payment method up to date in Billing (account menu, person icon, top-right) to prevent automatic restrictions triggered by failed payments. - If you manage multiple workspaces, designate one team member as the billing admin to ensure invoices are monitored consistently. - After any plan change, log out and back in to ensure your dashboard reflects the latest quota immediately. 🆘 Still Seeing the Wrong Quota? If you have followed all of the steps above and your Pro Plan dashboard still shows fewer website project slots than your plan entitles you to, our team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 AI Premium vs AI Generation Quota in Content Genius

🔍 Overview Content Genius uses a separate quota from the general AI Generation quota you may see elsewhere in Search Atlas. If your article generation fails inside Content Genius — even when your AI Generation balance shows hundreds of thousands of credits remaining — this article explains why and what to do. 📊 The Two Quotas Explained Search Atlas tracks two distinct AI credit pools across the platform: - AI Generation Quota — A general-purpose credit pool used by various tools across the platform (such as meta generation, templates, and other lightweight AI features). This is the large number (e.g. ~997,000 credits) you may see in your account usage dashboard. - AI Premium Quota — A separate, higher-value credit pool reserved specifically for advanced AI generation tasks, including full article creation inside Content Genius. This pool is smaller and is billed differently because it powers more resource-intensive outputs. These two pools are independent of each other. Having a large AI Generation balance does not grant access to AI Premium features. Content Genius article creation will fail if your AI Premium Quota is empty, regardless of how many general AI credits remain. ✍️ Why Content Genius Requires AI Premium Quota Content Genius generates full, SEO-optimised long-form articles. This process is significantly more resource-intensive than shorter AI outputs, so it draws from the AI Premium Quota pool — not the general AI Generation pool. This separation ensures fair usage and consistent performance for all customers using advanced content generation. 📍 How to Check Your AI Premium Quota 1. Log in to your Search Atlas account. 2. Click on your avatar (top-right corner). 3. Navigate to Billing → Plans & Top-ups (Billing). 4. In the Content section, look specifically for the AI Premium quota line item — this is the balance that Content Genius draws from. 5. If this value is 0 or very low, article generation will fail even if your general AI Generation quota appears healthy. 🚀 How to Get More AI Premium Quota AI Premium Quota can be added to your account in the following ways: - Plan upgrade — Higher-tier plans include a larger monthly AI Premium Quota allocation. Review your current plan to see if upgrading increases this limit. - One-time top-up — Search Atlas supports purchasing additional AI Premium Quota as a one-time add-on. If this option is available on your plan, you will see it in the Billing section of your account. If you are unsure which option applies to your account, the support team can confirm your current entitlements and guide you to the right solution. 🛠️ Troubleshooting Failed Article Generation If Content Genius fails to generate an article, follow these steps before contacting support: 1. Go to Left sidebar → Content → Content Planner to access Content Genius. 2. Attempt to start a new article and note the exact error message displayed. 3. Check your AI Premium Quota balance in your account settings (see steps above). 4. If the AI Premium Quota is 0, add more credits via a plan upgrade or one-time top-up. 5. If the AI Premium Quota shows a positive balance but generation still fails, this may be a technical issue — please contact support using the method below. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Resolve OTTO Quota Blocked by Payment Issues

🔍 Understanding the OTTO Quota Block When your OTTO quota becomes blocked due to an unpaid or failed invoice, you'll see an error like Quota Exhausted – 0 OTTO AI Suggestions even though you have available AI Generation Points. This happens because your account's quota access is frozen until your payment issue is resolved. The quota block is a safety measure—it prevents further usage while your billing is incomplete. ⚠️ Why Your Payment May Be Failing Payment failures typically occur for these reasons: - Expired or outdated card information – Your payment method's expiration date has passed or details are no longer valid. - Insufficient funds – Your bank account or card doesn't have enough balance to cover the charge. - Bank or card restrictions – Your financial institution has blocked the transaction for security reasons or declined it outright. - Billing address mismatch – The address on file doesn't match your card issuer's records. - International payment blocks – Some payment processors flag cross-border transactions as suspicious. ✅ Steps to Unblock Your OTTO Quota Step 1: Update Your Payment Method 1. Log into your Search Atlas account and click your Avatar (top-right). 2. Select Billing, then go to Plans & Top-ups. 3. Click Add Payment Method. 4. Enter your current card details or add a different payment method (debit card, credit card, or other accepted option). 5. Ensure the billing address matches your card issuer's records exactly. Step 2: Retry Your Payment 1. After updating your payment method, locate your outstanding invoice in the Billing section. 2. Click Pay Now or Retry Payment. 3. Complete the payment process. A confirmation email will arrive once the transaction succeeds. Step 3: Verify Quota Has Been Restored 1. Navigate to OTTO SEO → All Sites (SEO Automation) in the left sidebar. 2. Look for your OTTO quota display under the OTTO SEO section in Avatar → Billing → Plans & Top-ups (typically shown as remaining OTTO AI Suggestions). 3. If your quota now shows available points, your block has been lifted and you can resume using OTTO features. 🛠️ Troubleshooting Payment Failures If payment still fails: - Contact your bank – Call your card issuer's fraud department to confirm the transaction is allowed. - Use a different payment method – Try a different card or alternative payment option if available. - Verify billing address – Confirm your address matches exactly what your bank has on file (including capitalization, abbreviations, and spacing). - Check for temporary holds – Some banks place temporary holds on payments; wait 24 hours and retry. 💡 Preventing Future Quota Blocks Enable Auto-Renewal – If your plan supports it, enable automatic payment renewal so invoices are paid before they become overdue. Keep Payment Methods Current – Update your card details before expiration dates to avoid payment failures. Monitor Your Billing – Check your billing section regularly for any payment notices or upcoming due dates. Purchase Top-Ups in Advance – If you use OTTO frequently, consider purchasing quota top-ups when your points are still available rather than waiting until exhausted. ❓ Still Seeing the Error? If you've completed all steps above and your OTTO quota remains blocked, there may be a backend issue preventing the quota from refreshing. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Starter Plan Quota Allocation and Limits

Overview Every Search Atlas plan includes a set of monthly quotas that reset at the start of your billing cycle. This article explains what to expect from your Starter plan — including AI credits, article generation limits, and Write With AI usage — so you always know where you stand. Starter Plan Quota Limits The Starter plan includes monthly allocations for the following categories: - Full Article Generations: A monthly limit on the number of complete long-form article drafts you can generate via the Content Planner or AI Writer. - Write With AI Actions: Actions such as generating paragraphs, outlines, and individual sections are drawn from your shared AI credit pool. Each action consumes credits based on the length and complexity of the content generated. - AI Credits: A shared monthly pool of AI credits used across all AI-powered features, including Write With AI, outline generation, and other in-editor AI actions. To confirm your exact current quota limits and remaining allocations, please contact our support team, as specific quota figures vary and are best confirmed directly for your account. How Write With AI and Article Generation Affect Your Quotas AI-powered features such as Write With AI and full article generation draw from your plan's shared AI credit pool. Each action you take — such as generating a paragraph, an outline, or a full article draft — consumes a portion of your monthly credits. Full article generations also count against your separate monthly article generation limit and are tracked independently from your AI credit balance. To avoid unexpected quota exhaustion, monitor your usage regularly by navigating to Avatar → Billing → Plans & Top-ups (Billing). If you see a quota warning or an error indicating you have reached your limit, you will need to either wait for your billing cycle to reset or upgrade to a higher-tier plan for increased allocations. When Quotas Reset Your monthly quotas reset at the start of each billing cycle. If you are consistently reaching your limits before the end of the month, you can upgrade your plan from within your account settings to access higher article generation and AI credit allocations. What to Have Ready When Contacting Support If you need help clarifying your specific quota limits or resolving a quota-related issue, please have the following ready: - Your Search Atlas account email address or project name - The specific feature or quota category you have a question about (e.g., AI credits, article generation, Write With AI) - Any error messages or quota warnings you have encountered, including the exact wording and when they appeared If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚠️ Fixing the "Quota Exhausted" Error When Adding OTTO Sites

📋 Overview Some users see a "quota exhausted" error when trying to add a new OTTO SEO site, even though they believe they still have available site slots. In most cases, this happens because adding OTTO to a brand-new domain requires both a free OTTO site slot and a free Site Auditor project slot for that domain, since OTTO requires a Site Audit project for the same domain, and if one does not already exist, it is created automatically before the OTTO project. OTTO site slots and Site Auditor project slots are two separate quotas, each with its own limit. This article explains why this occurs and walks you through resolving it. 🔍 Why This Happens Your subscription includes a defined number of OTTO site slots and a separate number of Site Auditor project slots. These are tracked independently, but OTTO requires a Site Audit project for the same domain (one is created automatically first if it does not already exist), which means: - Each OTTO SEO site you add consumes one OTTO site slot. - Adding OTTO to a brand-new domain also creates a Site Auditor project for that domain automatically first, which uses one Site Auditor project slot. - If the domain already has a Site Auditor project, only an OTTO site slot is used (OTTO does not create a second Site Auditor project). - Sites created during trials, testing, or by other team members still count toward your totals. As a result, you may have hit either your OTTO site limit or your Site Auditor project limit for the domain you are trying to add. OTTO top-ups add OTTO site slots only. ✅ How to Check Your Current Usage Before adding a new site, confirm how your existing slots are being used: 1. Log in to your Search Atlas account. 2. Open OTTO SEO → All Sites (SEO Automation) and review the list of active sites. 3. Navigate to OTTO SEO → Site Audit → All Audits and review the list of existing projects. 4. Compare your OTTO site usage against your OTTO site limit, and your Site Auditor project usage against your Site Auditor project limit. 5. Check your subscription details to confirm both allowances. If either quota has reached its limit for what you are trying to add, that is the cause of the quota exhausted error. 🐞 Still Seeing the Error When Slots Appear Available? In some cases the error appears even though your dashboard or billing shows an open slot. This usually points to a quota count that is temporarily out of sync rather than a genuinely full account: - Quota count not fully loaded: On the first load of an account, the Site Audit quota can briefly display as 0/N before your real usage populates. This is a known display issue that has been addressed: refresh the page so the accurate count loads before you try to add a site. The displayed total typically corrects itself after a reload, and it has also been observed to update once you complete an add or delete action. - Enforcement vs. billing mismatch: There was a known issue where quota enforcement blocked adding a new site even though billing showed an available slot (for example, blocking an additional site while one slot still appeared free). This has been resolved, but if you still encounter it, reload the page and retry adding the site. If both your OTTO site usage and your Site Auditor project usage are clearly below their respective limits and the error persists after refreshing, reach out to support so the team can verify your account's quota. 🧹 How to Free Up Quota To make room for a new OTTO site, you can remove sites or projects you no longer need: - Remove unused Site Auditor projects: Open the Site Auditor, identify projects that are no longer active, and delete them to release their slots. - Remove inactive OTTO sites: In the OTTO SEO section, delete any sites you are no longer managing. - Audit duplicate entries: Look for duplicate or test sites that may have been added during setup and remove them. After removing the unneeded sites or projects, return to OTTO and try adding your new site again. The slot should now be available. ⬆️ When to Upgrade Your Plan If all of your current OTTO sites and Site Auditor projects are active and necessary, you have simply reached the limit of your plan. In that case, the best option is to upgrade to a plan with a higher site allowance. To do this: 1. Go to your subscription or billing settings. 2. Review the available plans and their site limits. 3. Select a plan that provides enough OTTO site slots and Site Auditor project slots for your needs. 4. Confirm the upgrade and return to OTTO to add your new site. 💡 Tips to Avoid This in the Future - Periodically review both your OTTO sites and Site Auditor projects to keep usage clean. - Remove test or trial sites as soon as they are no longer needed. - Coordinate with your team so multiple members do not unknowingly consume shared slots. - Plan your site allowance with both tools in mind when choosing a subscription. 💬 Need More Help? If you need further assistance, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.

🔄 Managing OTTO Quota and Migrating Your Pixel to a New URL

📋 Overview OTTO uses a quota system to track how many active websites (projects) you can manage under your plan. If you've deleted an OTTO project and pixel and noticed your quota still shows as "used," or you're planning to set up OTTO on a different URL, this article explains what's happening and how to avoid any duplicate charges. ⚙️ How OTTO Quota Works Each OTTO subscription includes a set number of project slots. A slot is occupied when you create an OTTO project and install its pixel on a website. Your quota reflects how many of these slots are currently in use. - One project = one quota slot. Every active OTTO URL consumes one slot. - Quota is tied to your subscription, not to a specific URL. Freeing a slot makes it available for a new website. - Your plan limit stays the same whether you add, remove, or move projects. ❓ Why Quota Still Shows as Used After Deleting a Project This is the most common question we receive. If you deleted an OTTO pixel and project but your dashboard still shows the slot as used, one of the following is usually the cause: 1. The change hasn't synced yet. Quota counts can take a short time to update. Refreshing the page or logging out and back in often resolves it. 2. The project was archived, not deleted. Archived projects can still hold a slot. Make sure the project was fully removed. 3. The pixel was removed from the site, but the project still exists in your OTTO dashboard. Deleting the pixel from your website does not automatically delete the OTTO project. 🗑️ How to Fully Free a Quota Slot 1. Open your OTTO dashboard. 2. Locate the project for the URL you no longer need. 3. Select the project's settings or options menu. 4. Choose Delete Project (not Deep Freeze). 5. Confirm the deletion when prompted. 6. Refresh your dashboard and check that your quota count has decreased. Once the project is fully deleted, the slot returns to your available quota and can be reused for another URL at no extra cost. 💳 Will I Be Double-Charged for a New URL? No. As long as you stay within your plan's quota, creating a new OTTO project on a different URL does not create a second charge. You are billed for your subscription and the number of slots it includes — not for each individual URL you set up over time. Here's what that means in practice: - Deleting a project and creating a new one on a different URL simply reuses an existing slot. - You are only charged more if you intentionally add slots or upgrade your plan to manage more websites than your current quota allows. - Switching a single OTTO project from one domain to another keeps you on the same plan with no additional billing. 🚚 Recommended Steps to Migrate OTTO to a New URL Follow this order to move OTTO from an old website to a new one cleanly and without affecting your quota or billing: 1. Remove the pixel from the old site. Delete the OTTO script from your old website's code or disconnect it from your CMS integration. 2. Delete the old project in OTTO. This frees the quota slot (see the steps above). 3. Confirm your quota is available. Your dashboard should now show one more open slot. 4. Create a new OTTO project for the new URL. 5. Install the new pixel on the new website and verify it is active. 💡 Things to Keep in Mind - Project data does not transfer. Deleting a project removes its historical OTTO data. If you want to keep records, export or note any important information before deleting. - Verify the pixel after migration. Confirm the new pixel is firing correctly so OTTO can begin optimizing the new site. - Check your plan limit first if you want to run both the old and new URLs at the same time — that would require two slots. 🙋 Frequently Asked Questions I deleted my project but quota didn't change. What now? Wait a few minutes and refresh your dashboard. If the slot is still showing as used after that, confirm the project was deleted rather than deep frozen. If it still hasn't updated, contact support with your account details and the URL involved. Can I reuse a freed slot immediately? Yes. Once a slot is free, you can create a new project on any URL right away with no waiting period and no extra charge. Does removing only the pixel free up my quota? No. Removing the pixel from your website does not delete the OTTO project. You must delete the project itself to release the quota slot. 🤝 Need More Help? If your quota does not update after fully deleting a project, or you have a billing question about your OTTO plan, reach out to our support team via messenger chat and type "Human Teammate". Please include your account email, the URL you removed, and the new URL you want to set up so we can assist you quickly.

📊 Fix Quota Limit Exceeded Errors Fast

🔍 What Is a Quota Error? A quota error (also shown as an "Out of Quota" message) means your account has reached the maximum number of requests or actions allowed under your current plan for a given period. Search Atlas tracks usage across tools like keyword research, site audits, backlink analysis, and more — each contributing to your overall quota. 💡 Why Did This Happen After Not Using the Tool? This is one of the most common reasons customers are surprised by a quota error. Here is what you need to know: - Quotas reset every month on your billing day. On annual plans, the monthly quota reset date is different from your yearly renewal date. - Automated or background processes may consume quota. Scheduled site crawls, rank tracking refreshes, and automated reports can use quota even when you are not actively logged in. - Unused quota does not roll over. Any quota you did not use in a previous period does not carry forward to the next cycle. - Plan downgrades reduce your quota cap. If your plan changed while you were away, your available quota may be lower than you remember. In short, even months of inactivity on your end does not guarantee your quota was untouched — background features may have been running on your behalf. 🛠️ How to Check Your Current Quota Usage 1. Log in to your Search Atlas account. 2. Click your profile icon in the top-right corner of the platform. 3. Select Settings or Billing from the dropdown menu. 4. Review the Usage Overview section to see how much quota has been consumed and how much remains. 5. Check your next reset date so you know when your quota will replenish. ✅ Steps to Resolve a Quota Limit Exceeded Error Follow these steps depending on your situation: - Wait for your quota to reset. If your next quota reset is soon, you may simply need to wait. Your quota will automatically restore on your monthly billing day (which, on annual plans, is separate from your yearly renewal date). - Upgrade your plan. If you regularly hit your quota limit, upgrading to a higher-tier plan gives you a larger monthly allowance. Visit Account Menu (avatar) → Billing → Plans & Top-ups (Change Plan) to compare available plans. - Review and pause automated tasks. Go to your scheduled crawls, rank tracking settings, and automated report configurations. Pause or reduce the frequency of any tasks you do not urgently need to conserve remaining quota. - Prioritise high-value actions. If quota is limited before your reset date, focus on the tasks that deliver the most impact and defer lower-priority queries. 🚀 Tips to Manage Quota More Effectively - We automatically notify you as your usage approaches your quota — by email and in-app, at 50%, 90%, and 95% consumption. No setup is required on your end. - Audit your automated tasks regularly. Disable crawls or tracking for domains and projects you no longer actively manage. - Batch your research. Instead of running multiple small queries throughout the day, combine your needs into fewer, more focused sessions. - Check your usage mid-cycle. A quick review halfway through your billing period helps you adjust before you run out unexpectedly. ❓ Frequently Asked Questions Will my quota reset automatically? Yes. Your quota resets automatically every month on your billing day. No action is required on your part. Can I buy additional quota without upgrading my plan? This depends on your current plan tier. Check the Billing section of your account for available add-on options, or speak with our team via the chat widget. Will I lose data if I hit my quota limit? No. Hitting your quota limit only prevents new requests from being processed. Your existing reports, projects, and historical data remain fully accessible. Why does my quota show as used when I haven't done anything? Background features such as rank tracking refreshes and scheduled site audits run automatically. Review your Scheduled Tasks settings to identify and manage these processes. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Reactivate Subscription Payment and Renew Quota

🔍 Check Your Subscription Status Before retrying a payment, confirm whether your plan is already active and your quota has been reset. In many cases the system has already processed the charge and renewed the quota even if you received an earlier notification. Open the top-right avatar menu → Billing (page title: "Billing") and look for the current plan status and the date of the next quota reset. If the status shows active and the next reset date reflects the upcoming cycle, no further action is needed. 🔁 Retry the Payment If the plan shows as cancelled or past due, use the billing link provided in your account to update or re-enter your payment method. Enter the card details (for example, the last four digits you wish to use) and submit the payment retry. After submitting, allow a few minutes for the payment to be captured and for the system to reactivate the plan. ✅ Verify Quota Renewal Return to the subscription or usage area and confirm that the plan status now reads active and that the next quota reset date reflects the upcoming cycle. The quota should be fully restored once the payment succeeds. 🛠️ If the Issue Persists If the payment appears successful but the plan still shows cancelled or the quota has not reset, there may be a temporary synchronization delay. Wait a short period and check again. If the status remains incorrect, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Add OTTO Site Quotas vs Upgrading Your Plan

🗺️ Overview Every Search Atlas plan includes a set number of OTTO sites — the domains or subdomains you can actively manage with OTTO SEO automation. If your current plan covers fewer sites than you need, you have two options: add extra site quota (top-up) or upgrade to a higher-tier plan. This article explains both options so you can choose the right path for your situation. 📋 Understanding OTTO Site Quotas An OTTO site quota is the total number of domains or subdomains you can connect and manage under OTTO SEO at any one time. For example, if your plan includes 2 OTTO sites and you need to manage 4 company-owned domains, you will need additional quota before you can activate OTTO on the extra domains. - Each unique domain counts as one site — for example, example.com and shop.example.com are counted separately. - Quota is tied to your account, not to individual users. - Activating OTTO on a domain uses one quota slot; disengaging OTTO on a site does not free the slot or reduce your bill. To free a slot, delete the project (freed right away) or use Deep Freeze (freed after 14 days). To stop a top-up charge, cancel the top-up in Billing → Services. ➕ Option 1: Top Up Your OTTO Site Quota A top-up (also called a site quota add-on) lets you purchase additional OTTO site slots without changing your existing plan. This is the fastest option when you only need a small number of extra sites and are otherwise happy with your current plan limits. When a top-up makes sense: - Your plan meets all your other needs (keywords, pages, users) but you need a few more OTTO-managed domains. - You want to avoid the cost of a full plan upgrade just to unlock additional sites. - You need flexibility to scale domains independently of other plan features. How to request a top-up: 1. Log in to Search Atlas and go to OTTO SEO from the left sidebar. 2. Click Quotas to review your current OTTO site usage and limits. 3. If you need additional slots, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team who can add quota directly to your account. ⬆️ Option 2: Upgrade Your Plan A plan upgrade moves your account to a higher-tier subscription that includes a larger OTTO site quota alongside increased limits for other features such as tracked keywords, pages crawled, AI content credits, and more. When an upgrade makes sense: - You are reaching the limits of multiple features — not just OTTO sites. - You are scaling your SEO operations significantly and need headroom across the board. - The cost of multiple top-ups approaches or exceeds the price of the next plan tier. How to explore upgrade options: 1. Click your Avatar in the top-right corner and select Billing. 2. Go to Plans & Top-ups to see a breakdown of your current plan limits and usage. 3. Click Change Plan to compare what each plan tier includes. 4. If you are ready to upgrade or want a personalised recommendation, open the chat widget in the bottom-right corner of the platform and type human teammate to speak with our team. ⚖️ Top-Up vs Upgrade: Quick Comparison - Top-up: Adds only OTTO site slots — ideal for targeted, small-scale expansion without changing your plan. - Upgrade: Increases OTTO site quota plus all other plan features — ideal for broader growth across your SEO workflow. - Cost: A top-up is typically a smaller incremental cost; an upgrade is a larger step but delivers more overall value if multiple limits are being hit. - Speed: Both options can be activated quickly; top-ups are often applied immediately upon confirmation. ❓ Frequently Asked Questions Can I mix top-ups with a plan upgrade? Yes. You can upgrade your plan and still add further site quota top-ups on top if your needs grow beyond the new plan's included slots. What happens to my top-up slots if I upgrade later? Your provisioned quota is preserved when your billing is updated. If you upgrade, the new plan's included sites replace your base quota, and any add-on slots are carried over. Our team can confirm the exact count for your account. Will I lose OTTO data if I run out of quota? If you exceed your site quota, you will not be able to activate OTTO on new domains until more slots are available. Existing active sites and their data are not affected. I upgraded but still see an error about quota being exhausted — what should I do? This can occasionally occur during billing system updates. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team who can resolve the quota sync manually. 💬 Need Help Deciding? If you are unsure whether a top-up or an upgrade is the better fit for your account, our team is happy to review your current usage and make a recommendation. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Delete OTTO Projects and Reassign Site Quota

🗺️ Overview Each Search Atlas plan includes a set number of OTTO site activations. If you want to move an OTTO project from one site to another — for example, when you stop working on a client site or want to audit a new domain — you need to deactivate OTTO on the existing site first. This frees up a quota slot that you can then assign to a new site. Important: Deactivating OTTO removes the automation from that site. Your Search Atlas project, OTTO settings, recommendations, and history are retained for later reactivation, but the OTTO pixel will stop serving OTTO's changes while the project is disengaged. ⚙️ Step 1 — Access Your OTTO Projects 1. Log in to Search Atlas. 2. In the left sidebar, click OTTO SEO, then open SEO Automation (URL: /seo-automation-v3). 3. You will see a list of all sites that currently have OTTO activated. 🔍 Step 2 — Identify the Site to Remove 1. Locate the site whose OTTO project you want to free up. 2. Confirm this is the correct site — deactivation cannot be undone without restarting the OTTO setup process. 3. Take note of any important settings, deployed fixes, or custom instructions you want to replicate on the new site. 🗑️ Step 3 — Deactivate OTTO on the Existing Site 1. Click on the site to open its OTTO dashboard. 2. Locate the Deactivate OTTO option (typically found in the site settings or via the three-dot menu next to the site name). 3. Confirm the deactivation when prompted. The quota slot is released immediately and becomes available for reassignment. Note: The underlying Search Atlas site project remains intact. Only the active OTTO session is removed. You can reactivate OTTO on the same site in the future and its saved settings, recommendations, and history will still be available. 🚀 Step 4 — Assign OTTO to a New Site 1. From the OTTO SEO → All Sites (SEO Automation) page (URL: /seo-automation-v3), click Activate OTTO or the equivalent button to start a new project. 2. Select the new site you want to connect, or create a new Search Atlas project for it. 3. Follow the on-screen setup steps: connect the site, choose your SEO goals, and configure OTTO settings for the new domain. 4. Once setup is complete, OTTO will begin auditing and automating improvements for the new site. 📊 Managing Your Quota - Your current OTTO quota usage is displayed on the OTTO SEO → All Sites (SEO Automation) page (URL: /seo-automation-v3) — check it any time to see how many slots are active versus available. - If you need more activations than your plan allows, you can upgrade your plan from the Top-right corner (avatar) → Billing → Plans & Top-ups tab of your account. - Deactivating a site frees its slot instantly — no waiting period applies. 💡 Tips and Best Practices - Document your settings first. Before deactivating, screenshot or note any custom OTTO configurations, ignored issues, or deployment preferences so you can replicate them on the new site. - Check active deployments. Changes served via the OTTO pixel will stop being served once OTTO is disengaged. However, any changes that were written directly into the site's CMS are not served by the pixel and will remain in place. - Plan quota usage proactively. If you manage multiple clients, consider which sites need active OTTO monitoring and rotate quota only when a project is truly complete. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚙️ Agency Plan Quotas, Billing Entitlements, and Seat Credits

🔍 Overview Agency plan customers occasionally encounter quota or billing discrepancies, including incorrect project limits, unexpected seat overage charges, missing OTTO site entitlements, or confusion about add-on pricing. This article explains what each entitlement covers, what to check on your account, and how to get corrections applied. 📊 Understanding Your Agency Plan Entitlements Your Agency plan includes several entitlements that are managed at the billing level. When any of these appear incorrect in your account, it is usually caused by a quota sync issue or a billing configuration error — not a change to your plan. The key entitlements to be aware of are: - LLMv (AI project) quota: Agency plan customers are entitled to unlimited LLMv projects. If your account displays a fixed number such as 100, this is a known quota sync bug and must be corrected by the team. - OTTO sites: Your plan includes a defined number of OTTO site entitlements. If a site is missing from your account, it can be added by the support team. - User seats: Your plan includes a set number of seats. Additional seats beyond your plan limit are billed as overages, currently at $35 per seat. If your seat count was set incorrectly, overage charges that resulted from the error are eligible for credits. - Google Ads add-on: If you accepted a promotional offer that includes the Google Ads add-on free for 12 months, this should be reflected in your billing automatically. If you are being charged for it unexpectedly, this can be reviewed and corrected. ⚠️ Common Issues and What They Mean The following issues have been confirmed by our engineering and support teams: - LLMv quota showing as 100 instead of unlimited: This is a known bug related to how plan quotas are synced. It does not reflect your actual entitlement. A fix has been implemented, but if your account still shows a capped number, contact support to have it corrected manually. - Seat count higher than expected: During certain promotional periods (August–October), unlimited seat quotas were granted temporarily. After that period ended, seat counts were adjusted back to plan limits and overage billing resumed. If your seat count was corrected inaccurately, the team can reset it and apply credits for any incorrect overage charges. - Missing OTTO site entitlement: If your plan includes an OTTO site that does not appear in your account, support can add the missing entitlement directly. - Google Ads add-on charge appearing on invoice: If you are within a 12-month free promotional period for the Google Ads add-on and are being charged, this can be reviewed and corrected by support. 🛠️ What Support Can Do for You Our support team has resolved issues like these by taking the following verified actions: 1. Escalating LLMv quota bugs to the engineering team for a backend fix. 2. Confirming Google Ads add-on promotional pricing and removing incorrect charges. 3. Correcting seat counts to the accurate number and explaining the $35/seat overage rate. 4. Adding missing OTTO site entitlements directly to the account. 5. Applying account credits to offset overage charges that resulted from billing errors. ✅ Steps to Take Before Contacting Support Before reaching out, gather the following information so the team can resolve your issue quickly: - The specific quota or entitlement that appears incorrect (e.g., LLMv project limit, number of OTTO sites, seat count). - The number you expect to see versus what is currently displayed in your account. - Any invoices or charges you believe are incorrect, including the billing period they relate to. - Whether you accepted a promotional offer (such as the 12-month free Google Ads add-on) and approximately when you signed up for it. Having this information ready will allow the team to verify your entitlements and apply any necessary corrections or credits without delay. 💬 Still Seeing a Discrepancy? Quota and billing entitlement corrections cannot be made by customers directly — they require a support agent to update your account on the backend. If your account still shows incorrect quotas, missing entitlements, or unexpected charges after reviewing this article, please reach out right away. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✍️ Purchasing Extra Article Credits After Quota

📋 Overview Every Search Atlas plan includes a set number of article credits per billing cycle. If you exhaust your quota before the cycle resets — even on the highest-tier plan — you can purchase additional credits at any time without upgrading or waiting for renewal. 🔍 What Counts as an Article Credit? Article credits are consumed when you generate content using the AI writing tools inside the Content section of Search Atlas. This includes: - Full article generation via the SEO Content Assistant - Content created through AI Content Templates - Articles produced from the Content Planner Tools such as On-Page Audit, Topical Maps, Scholar, and Meta Generator do not consume article credits. ⚙️ How to Purchase Additional Article Credits 1. Log in to your Search Atlas account. 2. Click your account name or avatar in the top-right corner of the platform. 3. Select Billing or Manage Subscription from the dropdown menu. 4. Scroll to the Add-ons or Extra Credits section. 5. Choose the article credit pack that fits your needs and click Purchase. 6. Confirm your payment details and complete the checkout. Your new credits are added to your account immediately after the transaction is confirmed. You can return to Left sidebar → Content → Content Genius (What are we writing today?) (or any AI content tool) and resume generating articles right away. 💡 Tips to Manage Your Article Credits - Check your remaining credits at any time from the Billing or Usage section of your account settings. - Plan ahead — if you regularly exhaust your quota, consider purchasing a credit top-up before you run out to avoid workflow interruptions. - Credits reset monthly on your billing renewal date. Check your Billing or Usage page for the current rollover terms on any purchased add-on credits. ❓ Frequently Asked Questions I'm on the largest plan. Why did I run out of credits? Even the highest-tier plan has a defined monthly article credit limit. Heavy usage — such as running large content campaigns — can exhaust that quota before the month ends. Purchasing an add-on credit pack is the quickest way to continue without changing your plan. Will my monthly credits still reset on my renewal date? Yes. Your standard plan credits reset as normal on your billing date. Any purchased add-on credits remain in your account and are used after your monthly allocation runs out. Can I buy credits for a future month in advance? Add-on credits are applied to your account immediately upon purchase. Check your Billing or Usage page for the current terms on how long purchased credits remain valid. 🆘 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix OTTO Site Creation Quota Errors

🔍 Overview When creating a new OTTO site, some customers encounter a 'quota exhausted' error even though their account appears to show available OTTO site slots. This article explains why this happens and walks you through the steps to resolve it. ⚙️ Why This Error Occurs In many cases, this error is related to your Site Audit quota rather than just your OTTO site slots. OTTO relies on Site Audit to crawl and analyse your website, so an OTTO site generally needs an available Site Audit project as well. The 'quota exhausted' error typically appears when one of the following is true: - Your Site Audit project limit has been fully used by existing projects, leaving no room for a new OTTO site to create one automatically. - Deleted or inactive OTTO sites have left behind orphaned Site Audit projects that are still counting toward your quota. - Your account was recently upgraded but the Site Audit quota has not yet synced with your new plan limits. 🚀 How to Fix the Error 1. Check your Site Audit usage. Review how many Site Audit projects are currently active across all sites in your account. 2. Remove unused Site Audit projects. If you have Site Audit projects tied to old, deleted, or unused domains, remove them to free up quota. Locate the relevant site and delete its associated Site Audit project. 3. Retry site creation. Once quota has been freed, attempt to add your new OTTO site again. 4. Verify your plan limits. If you recently upgraded your plan and the error persists, your quota may need a moment to refresh. Log out and log back in, then retry. 💡 Tips to Avoid This Error in the Future - Before adding a new OTTO site, always confirm that your Site Audit project count is below your plan's limit. - When you remove an OTTO site you no longer need, also delete its associated Site Audit project to keep your quota clean. - If you manage multiple websites, consider auditing your active Site Audit projects regularly to remove any that are outdated or no longer relevant. 📊 Understanding Your Quota Your plan defines two related limits: OTTO site slots (the number of sites you can activate OTTO on) and Site Audit project slots (the number of crawl projects allowed). If you still see a quota error after confirming free OTTO slots, check your Site Audit project count as well -- our support team can confirm exactly how the two interact on your account. 🆘 Still Seeing the Error? If you have freed up Site Audit projects and the error continues, our support team can review your account's quota state directly and resolve it on your behalf. Please have your project name and the exact error message ready when you reach out. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Annual Plan Quota Renewal Failures

What Is a Quota Renewal Failure? When you purchase an annual plan, certain feature quotas — such as heatmap scans, site audits, or keyword reports — are designed to refresh automatically each month throughout your subscription year. A quota renewal failure occurs when this monthly reset does not happen as expected, leaving you with depleted or zero available usage despite your plan being active and paid. If you have noticed that a feature quota has not refreshed for one or more months, this article will help you understand what happens next and how to get the credits you are owed. Why This Happens Quota renewal failures on annual plans are a known issue that Search Atlas resolves through a manual credit adjustment process performed by the support team. The root cause is typically an internal system issue rather than anything on your end — your account and payment do not need to be changed. What to Have Ready Before Contacting Support Because resolving this requires a backend credit adjustment by our team, please gather the following information before reaching out so we can process your request as quickly as possible: - Your account email address — the email associated with your Search Atlas account. - Your plan name or tier — for example, the annual plan you are subscribed to. - The feature affected — for example, heatmap scans, site audits, or keyword reports. - The approximate date your quota last refreshed — or the month you first noticed the quota had stopped renewing. - The number of months affected — how many monthly cycles appear to have been missed. What to Expect From Resolution Once our support team verifies your billing record and confirms the missed renewal cycles, credits are applied directly to your account quota balance to cover the months that were not refreshed. Credits are reviewed and applied on a case-by-case basis. The number of credits issued corresponds to the quota allocation in your plan tier multiplied by the number of missed renewal months. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Fix Growth Plan Quota and Hyperdrive Credit Sync

🧭 Overview After upgrading to the Growth plan, some customers notice their account still displays the trial quota instead of the full plan allocation. This can also affect your ability to use Hyperdrive Credits required to publish citations. This article explains what to do if you experience this. ⚙️ Why This Happens Quota and credit allocations are synced at the billing level. In some cases, there is a short delay between your payment being processed and your account reflecting the correct plan limits. This does not mean your payment failed or that credits were lost. 🛠️ Steps to Resolve the Issue 1. Log out and log back in. This forces a fresh session and can trigger an immediate quota refresh. 2. Hard-refresh your browser. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear any cached page data that may be displaying stale quota information. 3. Wait a few minutes and refresh. In some cases, the quota sync can take a short time to propagate across your account. Refresh the page and check your credit balance again. 4. If the issue persists, contact our support team. Because quota and credit sync issues require a backend review of your billing and account entitlements, our team will need to manually verify and correct the allocation on your behalf. When reaching out, please have the following ready: your account email, the date you upgraded to the Growth plan, and a description of what quota or credit balance is currently displayed. 📊 Understanding Growth Plan Credit Allocation Once your Growth plan is fully synced, your account should reflect the full credit allocation included with your plan tier. Hyperdrive Credits are a separate credit pool used specifically for publishing citations via Hyperdrive and are included with the Growth plan. If your credits are not displaying correctly after upgrading, the steps above or a quick check with our support team will get this resolved. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 PPC Campaign Limits and Multi-Account Subscriptions

🎯 Overview Search Atlas plans include a set number of PPC campaigns you can create each billing cycle. This article explains how to check your specific limit, what happens when you add a second account to your subscription, and how to get clarity on your campaign allowance. 📋 How PPC Campaign Limits Are Structured Your PPC campaign allowance is tied to your subscription tier. Each plan includes a fixed number of campaigns you can create per billing cycle. The exact number depends on the plan you are on. - To find out how many PPC campaigns your plan includes, check your account's billing or subscription settings, or reach out to our support team directly. - This limit applies to your subscription as a whole — adding additional accounts to your subscription gives you access to additional workspaces, but whether it affects your total campaign allowance depends on your specific plan configuration. 🔄 How the Monthly Billing Cycle Affects Campaign Creation Your campaign creation allowance refreshes at the start of each new billing cycle. Here is the general behavior to be aware of: 1. At the beginning of each billing cycle, your allowance resets to your plan's maximum for that period. 2. Each new campaign you launch during that cycle counts against the allowance for that period. 3. Campaigns created in previous billing cycles continue to run — they are not deleted or paused when the cycle resets. 4. The reset only affects how many new campaigns you can create in the upcoming cycle, not campaigns already active. In short: your existing campaigns keep running, and each new billing cycle gives you a fresh allowance to create additional ones. For the exact limit associated with your plan, please contact our support team. 👥 Single Account vs. Multi-Account Subscriptions Adding a second account to your subscription expands your workspace access and organizational capacity — allowing you to separate brands, clients, or projects. Whether your campaign creation allowance is shared across accounts or adjusted when you add accounts depends on your specific plan. To confirm exactly how your limits are configured, contact our support team with your account details. 💡 What to Have Ready When Contacting Support If you are hitting a campaign limit or have questions about how limits apply to your specific subscription, please have the following ready: - Your account or project name - The subscription plan you are currently on - The number of accounts on your subscription - A description of the limit behavior you are experiencing (e.g., unable to create a new campaign, unexpected limit reached) - Any error messages you have seen, along with the date and time they occurred If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Search Atlas Plan Tiers and Keyword Tracking Quotas

🗺️ Overview Keyword tracking quota determines how many keywords you can actively monitor inside Search Atlas tools such as Rank Tracker and Keyword Gap. This article explains exactly what each plan includes, how to expand your quota, and which upgrade path best fits your needs. 📋 Keyword Tracking Limits by Plan Each Search Atlas plan comes with a base keyword tracking allocation: - Starter: Up to 2,000 tracked keywords - Pro: Up to 5,000 tracked keywords - Enterprise: Up to 10,000 tracked keywords (and above, depending on your custom configuration) These limits apply across all keyword tracking features, including Rank Tracker (Left sidebar → Keywords → Rank Tracker) and Keyword Gap (Left sidebar → Keywords → Keyword Gap). 🔄 Can I Upgrade the Pro Plan to 10k Keywords? The Pro plan's base allocation is fixed at 5,000 keywords. There is no in-tier upgrade that raises a Pro plan's base quota to 10,000 keywords. To get 10,000 tracked keywords as your standard allocation, you need to move to the Enterprise plan, which includes 10,000 keywords as its base limit. If you are on the Pro plan and need more than 5,000 tracked keywords, you have two options: 1. Upgrade to the Enterprise plan — This gives you a 10,000-keyword base allocation (and higher) as a permanent part of your subscription, with no recurring top-ups required. 2. Purchase a monthly keyword tracking top-up — This adds a set number of keywords on top of your existing Pro plan quota each month. Top-ups renew monthly and are charged separately from your base plan. ⚖️ Upgrade to Enterprise vs. Monthly Top-Up: Which Is Right for You? Use this comparison to decide which option suits your situation: - Choose an Enterprise upgrade if: you consistently need 10,000 or more tracked keywords every month, want a single predictable subscription cost, or plan to scale your usage further over time. - Choose a monthly top-up if: you need extra keyword tracking temporarily (for example, during a campaign), your usage fluctuates month to month, or you want to stay on the Pro plan for other feature or pricing reasons. 🏢 Custom Plan Options If your keyword tracking needs exceed 10,000 or you require a tailored combination of features and limits, Search Atlas offers custom Enterprise configurations. Custom plans can be scoped to your specific quota requirements and are billed according to your agreed terms. To explore a custom plan, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. ⚙️ How to Upgrade Your Plan To move from the Pro plan to Enterprise, or to add a keyword tracking top-up: 1. Click your avatar in the top-right corner of the platform. 2. Select Billing from the dropdown menu. 3. Open the Plans & Top-ups tab (Billing) to review the available plan options or top-up packages. 4. Select the plan or add-on that matches your needs and follow the on-screen checkout steps. Changes to your plan take effect immediately after payment is confirmed. Your tracked keyword count will update automatically. 📍 Where to View Your Current Keyword Tracking Usage You can check how many keywords you are currently tracking at any time: 1. Navigate to Keywords → Rank Tracker (Keyword Rank Tracker) using the left sidebar. 2. Your active tracked keywords and remaining quota are displayed at the top of the Rank Tracker dashboard. 💬 Need Help Deciding? If you are unsure which upgrade path is the best fit for your workflow or budget, our team can walk you through the options and help you avoid paying for more than you need. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧠 Atlas Brain Quota Limits, Resolution, and Alternatives

🔍 What Is Atlas Brain? Atlas Brain is the AI engine inside Search Atlas that powers content creation, research, and writing tasks. Like all AI-driven features, it operates within usage quotas that reset on a defined billing cycle. When you hit a limit, Atlas Brain will block new requests until the quota refreshes or is upgraded. ⚠️ Types of Quota Limits You May Encounter There are three quota types that can stop you from creating an article with Atlas Brain: - AI Word Credits: Every piece of AI-generated content consumes word credits. When your plan's monthly word credit allowance is exhausted, Atlas Brain cannot generate new content until your credits reset or you purchase additional credits. - Article Generation Limit: Some plans cap the total number of AI articles you can create per billing cycle, independent of word count. If you have word credits remaining but have reached your article count ceiling, new article requests will be blocked. - Concurrent Request Limit: A smaller operational limit that restricts how many AI generation tasks can run at the same time under your account. This is usually a temporary block that clears within seconds or minutes. 🛠️ How to Identify Which Limit You Have Reached 1. Go to Left sidebar → Content → AI Content Templates (or any Content sub-page such as On-Page Audit, Topical Maps, or Content Planner). 2. Look for a banner or inline notification near the Atlas Brain input area. The message will specify the quota type that has been exhausted — word credits, article count, or concurrent requests. 3. Navigate to your Top-right avatar → Billing (Plans & Top-ups, Services, Invoices, Activity Log) dashboard to see a real-time breakdown of credits used versus credits remaining for the current billing period. 4. Note your billing cycle reset date shown in the Usage dashboard. If the reset is within a few days, you may choose to wait rather than upgrade. ✅ How to Resolve Each Quota Type If you have run out of AI Word Credits: - Upgrade your current plan to a tier with a higher monthly word credit allowance. - Purchase a one-time word credit top-up from the Billing section if your plan supports add-ons. - Wait for your credits to reset at the start of your next billing cycle. If you have reached your Article Generation Limit: - Upgrade to a plan that allows a higher number of AI-generated articles per month. - Wait for the limit to reset at the start of your next billing cycle. - Use the Content Genius alternative workflow described below to continue producing content without consuming an Atlas Brain article slot. If you are hitting a Concurrent Request Limit: - Wait 1–2 minutes and retry. This limit is temporary and resets automatically. - Avoid submitting multiple Atlas Brain requests simultaneously from the same account. ✍️ Alternative Workflow: Create Content with Content Genius If you need to keep producing content right now and cannot upgrade immediately, Content Genius (also called the SEO Content Assistant) provides a full AI writing environment that operates on its own credit pool and does not draw from your Atlas Brain article allocation. 1. Go to Left sidebar → Content → Content Genius (What are we writing today?). 2. Click Write an article / Write it yourself to open a fresh writing session. 3. Enter your target keyword and select your preferred location and language settings. 4. Use the built-in AI writing tools — including paragraph generation, expansion, and rewriting — to draft and refine your article directly inside the editor. 5. Supplement your research using Left sidebar → Content → Scholar to pull in supporting facts, quotes, and citations without leaving the platform. 6. Use Left sidebar → Content → On-Page Audit to score and optimise the finished article before publishing. This workflow gives you a fully optimised, AI-assisted article without consuming an Atlas Brain article credit. 💡 Tips to Avoid Hitting Quota Limits - Monitor your usage weekly from Top-right avatar → Billing (Plans & Top-ups, Services, Invoices, Activity Log) so you are not surprised late in a billing cycle. - Use Left sidebar → Content → Meta Generator and AI Content Templates for shorter content tasks — these are more credit-efficient than full article generation. - Plan bulk content creation at the start of your billing cycle when your full credit allowance is available. - If your team regularly exhausts credits before the reset date, consider upgrading your plan proactively rather than reactively. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Plan Upgrade vs AI Quota for Multiple SEO Accounts

🗺️ Overview If you're managing multiple SEO accounts and want to scale your AI-powered workflows, you'll likely face this question: should I upgrade my Growth plan or simply add more AI quota? The answer depends on what's actually limiting you — seat count, project slots, or AI credits. This article walks you through both options so you can make the right choice for your business. 🔍 Understanding the Two Options Before deciding, it helps to understand exactly what each option gives you. - Plan Upgrade: Moving to a higher-tier plan increases your overall limits — including the number of projects, user seats, tracked keywords, and included AI quota. It's a broader capacity increase across the platform. - AI Quota Add-On: This is a targeted top-up that gives you more AI credits without changing anything else about your plan. It's ideal when your plan limits are fine but you're running low on AI usage specifically. 📊 When to Add AI Quota Instead of Upgrading Adding AI quota is the right move when all of the following are true: - Your current plan already supports the number of projects or SEO accounts you need. - You have enough tracked keywords and user seats for your workload. - The only bottleneck is running out of AI credits mid-month. For example, if you're on the Growth plan, you have 2 new SEO accounts to handle, and your plan already includes enough project slots to accommodate them — you may only need to top up your AI quota to keep the AI features running smoothly across those accounts. 🚀 When to Upgrade Your Plan A plan upgrade makes more sense when you need more than just AI credits. Consider upgrading if: - You need to add more than the current plan's project or account limit allows. - You require additional user seats for your team. - You want a higher baseline of included AI quota each month rather than repeatedly buying add-ons. - You need access to features or tools that are only available on higher-tier plans. If adding 2 more SEO accounts would push you beyond your current plan's project limit, upgrading is the more sustainable and cost-effective path — especially if you expect continued growth. ⚖️ Side-by-Side Comparison - AI Quota Add-On — Best for: Teams within plan limits who need more AI credits to run content generation, optimization, or research tasks across existing accounts. - Plan Upgrade — Best for: Teams who need more projects, seats, keywords, or platform features alongside increased AI capacity. - Cost consideration: Repeated AI quota add-ons can add up. If you find yourself buying add-ons every month, upgrading may be more economical over time. 🛠️ How to Check Your Current Limits 1. Log in to your Search Atlas account. 2. Navigate to Settings in the left-hand menu. 3. Select Subscription or Billing to view your current plan details, project usage, and AI quota balance. 4. Compare your current usage against your plan limits to identify what's actually running low. Once you know your limiting factor — projects, seats, or AI credits — the right choice becomes clear. 💡 Practical Example: Two New SEO Accounts Here's a quick scenario to bring it all together: - Situation: You're on the Growth plan and want to onboard 2 new client SEO accounts with full AI-assisted workflows. - Step 1: Check if your plan has 2 available project slots. If yes, you likely only need an AI quota add-on. - Step 2: Estimate how many AI credits those 2 accounts will consume monthly (content briefs, article generation, optimizations). - Step 3: If the add-on cost is comparable to or higher than the difference between your current plan and the next tier, upgrading is the smarter investment. As a general rule: add quota for short-term flexibility, upgrade for long-term growth. 🙋 Still Not Sure Which Option Is Right for You? Our team can review your account usage and recommend the most cost-effective path for your specific setup. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔌 Fix Bing IndexNow Connection and Quota Issues

🗺️ Overview Bing IndexNow lets Search Atlas submit URLs directly to Bing for faster indexing. However, IndexNow connections are governed by platform-wide daily quotas managed by Bing. If your connection attempt fails — even after following the correct setup steps — a quota limit is almost always the cause. This article explains how quotas work, how to recognise exhaustion, and how to restore a working connection. ⚙️ How to Connect Bing IndexNow If you have not yet connected IndexNow, follow these steps first: 1. In the left sidebar, go to Authority → Indexer. 2. Click Index URLs. 3. Select Bing IndexNow as your indexing channel. 4. Follow the on-screen prompts to authenticate and activate the connection. If the connection completes without errors, you are ready to submit URLs. If you see a connection failure or an error message at step 4, continue to the quota section below before retrying. 📊 Understanding Platform-Wide Daily Quotas Search Atlas uses a shared pool of IndexNow submissions allocated by Bing. Key points to understand: - The quota is platform-wide. It is not tied to your individual account — it is shared across all Search Atlas users submitting to Bing IndexNow on the same day. - Quotas reset daily. Bing resets the available submission pool once every 24 hours, typically in the early hours UTC. Exact reset timing can vary slightly day to day. - High-demand periods exhaust the quota faster. During peak usage hours (roughly mid-morning to early afternoon UTC), the shared pool can be consumed quickly, leaving later connection attempts or URL submissions unable to complete. - Your account settings and API key remain intact. A quota-related failure does not break your integration — it simply means no submissions can be sent until the pool refreshes. 🚨 Symptoms of Quota Exhaustion You are likely hitting a quota limit — not a configuration problem — if you observe any of the following: - The IndexNow connection shows as failed or inactive despite previously working correctly. - URL submission attempts return an error or silently fail with no confirmation. - The issue appeared suddenly without any changes to your account or settings. - Retrying the connection immediately produces the same failure. - Other Search Atlas users report similar IndexNow issues on the same day. If your setup was working before and none of your credentials or project settings changed, assume quota exhaustion first and proceed to the troubleshooting steps below. 🔧 Troubleshooting Steps When a Connection Fails 1. Check the Quotas panel. Click the Quotas icon in the global header (visible on every page). This panel shows current usage and may indicate whether the Bing IndexNow pool is exhausted for the day. 2. Do not retry immediately. Repeated connection attempts while the quota is exhausted will not succeed and may count against rate limits. Wait for the daily reset instead. 3. Note the time of failure. If the failure occurs during peak hours (mid-morning to early afternoon UTC), plan to retry after the daily reset in early UTC morning hours. 4. Verify your configuration has not changed. Go to Authority → Indexer and confirm your project is still selected and your IndexNow channel is listed. If settings appear altered, re-enter your credentials and save before waiting for the reset. 5. Retry after the daily reset. Once the quota pool refreshes, return to Authority → Indexer, click Index URLs, and attempt the connection or submission again. 6. Confirm success. A successful submission will show a confirmation message. If the failure persists after the reset, escalate using the chat widget (see below). ✅ Best Practices to Minimise Quota Failures - Schedule submissions for off-peak hours. Submit URLs in the early UTC morning (approximately 00:00–06:00 UTC) when the quota pool has recently reset and platform-wide demand is lowest. - Batch your URLs efficiently. Rather than submitting URLs one at a time throughout the day, group submissions to make the most of available quota in a single session. - Prioritise high-value URLs. If quota is limited, submit your most important new or updated pages first rather than resubmitting already-indexed content. - Monitor the Quotas panel regularly. Check the Quotas icon in the global header before large submission runs to confirm capacity is available. - Avoid peak hours for large batches. Mid-morning to early afternoon UTC sees the highest platform-wide usage. Save bulk submissions for quieter periods. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Quota Types and Increase Options Across All Plans

🗺️ Overview Search Atlas applies separate monthly quotas to different features across your account. Each quota type has its own limit, reset cycle, and increase process. If you have reached a limit, the first step is identifying which quota you need to increase — the process varies depending on the type. This article explains what to do when you need to increase account quotas beyond your standard plan limits. Because quota increase options depend on your specific plan and account configuration, our support team will need to review your account to confirm what is available and take the appropriate action on your behalf. 📋 Quota Types Search Atlas tracks limits across several feature areas. If you are unsure which quota you have reached, look for an in-app warning banner or message on the feature that stopped working — it will indicate which limit has been exhausted. Common quota categories include: - Keyword Tracking: The number of keywords actively monitored for rank position changes. - Content Credits: Credits consumed when generating or optimizing content inside AI-assisted writing tools. - Backlink Analysis Limits: The number of backlink lookups or exported rows available per month. - Site Audit Pages: The total number of pages that can be crawled across all site audits in a billing month. - Competitor Research Lookups: The number of domain or keyword research queries available per month. - User Seats: The number of team members who can access your Search Atlas workspace. - Project Slots: The number of separate website projects you can create and manage simultaneously. 🔧 How to Request a Quota Increase Quota increases beyond standard plan limits require assistance from the Search Atlas support team. To help us process your request as quickly as possible, please have the following ready when you reach out: - Your account email address - The specific quota type you need increased (refer to the list above) - Your current plan name - The amount or limit you are trying to reach - Any in-app error message or warning text you have seen Our team will review your account and confirm what increase options are available for your plan, including any applicable pricing or plan change requirements. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Resolving Unexpected Charges During Your Unlimited Plan

🔍 Overview If you have an active unlimited yearly package and notice unexpected charges on your account, you are not alone. Billing discrepancies can occasionally occur due to system timing issues, overlapping subscription cycles, or payment processing errors. This article explains why these charges may appear and walks you through the steps to get them resolved quickly. ⚙️ Why Unexpected Charges Can Occur Even with an active unlimited plan, erroneous charges may appear for a few common reasons: - Overlapping billing cycles: If your plan was upgraded, renewed, or modified close to a billing date, the system may trigger an additional charge before recognising the active unlimited package. - Payment processor delays: Charges initiated by the payment gateway can sometimes process 24–48 hours after they are triggered, creating the appearance of a double charge. - Add-on or legacy plan conflicts: In rare cases, a previously active add-on or legacy plan may continue to bill independently of your unlimited package. - Currency conversion timing: For accounts billed in currencies such as CAD, fluctuations in conversion rates can occasionally result in unexpected charge amounts that do not match expected pricing. It is important to note that these charges are unintentional and can be investigated and refunded once confirmed by our billing team. ✅ What to Do If You Were Charged in Error 1. Check your billing history: Navigate to your Avatar (top-right corner) → Billing (Billing page) inside the platform. Review the dates and amounts of recent charges and confirm they fall within your unlimited package period. 2. Note the charge details: Record the exact amounts, dates, and currencies of the charges you believe are erroneous. This information speeds up the investigation process significantly. 3. Confirm your plan status: On the same Billing page, verify that your unlimited yearly package is still shown as active with the correct expiry date. A plan that shows as expired or inactive may indicate a separate account issue. 4. Contact our support team immediately: Once you have gathered the charge details, reach out via the live chat widget so our team can investigate and process your refund without delay. ⏱️ What to Expect After Reporting Once you have raised a billing dispute with our team, here is what happens next: - Our billing specialists will verify your unlimited package status against the charge dates. - If the charges are confirmed as erroneous, a refund will be initiated to your original payment method. - Refund timelines: Refunds typically appear within 5–10 business days depending on your bank or card issuer. For CAD-denominated accounts, the refunded amount will reflect the original charged amount in the same currency. - You will receive confirmation once the refund has been processed on our end. If a refund was previously discussed with a member of our team but has not yet appeared in your account after 10 business days, please follow up using the steps in the next section. 🔁 Following Up on a Promised Refund If a refund was already promised during a previous support interaction but has not arrived, take these steps: 1. Check your bank or credit card statement for any pending credits — some refunds appear as pending before they fully clear. 2. Confirm the 5–10 business day window has passed since the refund was initiated. 3. Contact our support team again via live chat and reference your original conversation so our team can locate the refund record and escalate to our billing department if needed. 🛡️ How to Prevent Billing Issues in the Future - Avoid making plan changes (upgrades, downgrades, or cancellations) within 48 hours of a scheduled billing date. - Keep your payment method up to date under Avatar (top-right corner) → Billing → Plans & Top-ups (Add Payment Method / Manage Subscription) to prevent failed payment retries that can trigger duplicate charge attempts. - Review your billing history monthly to catch any discrepancies early. - If you plan to cancel or modify your plan near the end of an unlimited package period, contact support in advance to ensure the transition is handled cleanly. 💬 Need Immediate Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Please have the following ready to share for the fastest resolution: - The exact charge amounts and dates (e.g., $144.23 CAD on Jan 17, $394.13 CAD on Jan 18) - Your unlimited package start and end dates - Any prior case or conversation reference numbers related to this dispute

⚡ Pro Plan Limits, Billing & Site Connection Options

📋 What Does the Pro Plan Include? The Pro plan gives you access to Search Atlas's full suite of SEO tools. Each plan tier comes with a defined number of site slots, AI credits per month, and user seats. To see the exact allocations for your plan, navigate to Avatar (top-right) → Billing → Plans & Top-ups, where current limits for sites, AI credits, and team members are displayed for each tier. If you need more sites, additional AI credits, or more user seats, consider upgrading to a higher-tier plan, which offers increased limits. You can view a full plan comparison at Avatar (top-right) → Billing → Plans & Top-ups. 💳 How Does Mid-Cycle Upgrading Affect My Bill? Search Atlas uses prorated billing when you upgrade your plan before your current billing cycle ends. This means you only pay for the upgraded plan for the days remaining in your cycle — you are never charged twice for the same period. Here is how proration works step by step: 1. Search Atlas calculates the unused value of your current plan for the remaining days in the cycle. 2. That unused value is applied as a credit toward the cost of your new plan. 3. You are charged only the difference between the new plan cost and the credit at the moment of upgrade. 4. On your next renewal date, you are billed the full price of the new plan going forward. The exact credit and charge amounts are calculated automatically at the time of upgrade. You can review all charges in your account's Top-right corner (avatar) → Billing → Invoices tab. 🌐 Can I Connect My Site Without the WordPress Plugin? Yes. If you experience conflicts with the Search Atlas WordPress plugin — or if your site does not run on WordPress — you can connect your site using DNS verification instead. This is a fully supported alternative integration method. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix OTTO Site Quota and Billing Mismatches

🔍 Overview After purchasing additional OTTO sites, your account quota should update automatically. In some cases, there may be a short delay or a sync issue between the billing system and your account. This article explains why this happens and walks you through the steps to resolve it. ⚙️ Why Your Quota May Not Match Your Purchase There are a few common reasons your active site count may not reflect a recent payment: - Processing delay: Billing systems and account databases sync periodically. A purchase made moments ago may take some time to reflect in your quota. - Payment pending: If your payment is still being processed or requires additional verification, the quota will not increase until the transaction is fully confirmed. - Cache or display issue: Your browser may be showing an outdated view of your account. A refresh or re-login can resolve this. - Plan upgrade not fully applied: In rare cases, a quota change tied to a plan upgrade may require a manual trigger on the backend. 🛠️ Steps to Resolve the Mismatch 1. Wait a few minutes after completing your purchase. Most quota updates apply automatically after a short processing period. 2. Hard-refresh your browser or clear your browser cache to ensure you are not viewing a cached version of your account. 3. Log out and log back in to force a fresh sync of your account data. 4. Check your OTTO dashboard and review your active site count to confirm whether the new quota is now visible. 5. Verify the payment was successful: Go to your account billing section and confirm the transaction shows a completed status — not pending or failed. 📊 How to Check Your Current OTTO Site Usage To see how many OTTO sites are currently active on your account: 1. Navigate to the OTTO section of the platform. 2. Review your site counts to see how many sites are currently active and how many are available under your quota. 3. If your active count is lower than expected, check whether any sites may still be counted against your quota due to your plan settings. 💡 What to Do If the Issue Persists If your quota still does not reflect your purchase after following the steps above, do not attempt a second payment. Our support team can manually reconcile your billing record and apply the correct quota to your account without any additional charge. When reaching out, please have the following ready: your account name, the date and amount of the purchase, and a screenshot of your current quota and billing status. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Increase Your AI Generation Quota & Upgrade Plans

🔍 What Is an AI Generation Quota? Every Search Atlas plan includes a monthly AI generation quota — a set number of AI-powered outputs you can produce across tools such as the SEO Content Assistant, Meta Generator, AI Content Templates, and other content features. Once your quota is reached, AI generation is paused until your quota resets or your plan is upgraded. 📊 Where to Check Your Current Quota Usage 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner. 3. Select Billing (Billing) from the menu. 4. Review the AI Generation usage bar to see how many credits you have used and how many remain for the current billing cycle. ⚙️ How Plan Tiers Affect Your Quota Higher-tier plans come with significantly larger AI generation quotas, making them well suited for teams managing large-scale SEO workloads — such as completing thousands of pending optimizations. While exact quota limits per plan are updated regularly, the general structure is: - Starter plans — designed for individuals and small sites with moderate content needs. - Growth plans — suited for growing teams handling multiple projects and higher content volumes. - Pro / Agency plans — built for agencies and enterprise users with high-volume AI generation requirements. To see the most current quota allocations and pricing for each tier, visit the Pricing page from the main navigation or the Upgrade prompt within your account dashboard. 🛠️ How to Upgrade Your Plan 1. Click your account name or avatar in the top-right corner of the platform. 2. Select Billing or Upgrade Plan. 3. Compare the available plans and their AI generation quotas. 4. Select the plan that meets your volume requirements and click Upgrade. 5. Complete the payment confirmation. Your new quota is applied immediately after the upgrade is processed. 💡 Tips for Completing a Large SEO Optimization Backlog If you have a high volume of pending optimizations — for example, 2,000 or more SEO tasks — the following strategies will help you work efficiently within your quota: - Prioritize by impact: Use the On-Page Audit tool (Left sidebar → Content → On-Page Audit) to sort pages by opportunity score and tackle high-value pages first. - Use Content Planner for batching: Navigate to Left sidebar → Content → Content Planner to schedule and batch AI generation tasks across your billing period. - Leverage AI Content Templates: Left sidebar → Content → AI Content Templates allows you to generate structured content at scale, reducing manual effort per page. - Use Meta Generator in bulk: Left sidebar → Content → Meta Generator supports bulk meta title and description generation, which is ideal for clearing large metadata backlogs quickly. - Upgrade before your cycle resets: Upgrading mid-cycle often unlocks the higher quota immediately, so you do not need to wait for the next billing period to continue. ❓ Frequently Asked Questions Does unused quota roll over to the next month? No. AI generation quotas reset at the start of each billing cycle and unused credits do not carry forward. Can I purchase a one-time quota top-up without upgrading my plan? Plan availability varies. Check your Billing settings or the Upgrade page to see if add-on credit packs are available for your current plan. Will upgrading my plan immediately unlock more AI credits? Yes. In most cases your new quota is activated as soon as the plan upgrade payment is confirmed. What happens to in-progress tasks when I hit my quota limit? Any AI generation task that has not yet started will be paused. Tasks already processing will complete. New tasks will resume once your quota is replenished via upgrade or billing cycle reset. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Pro Plan Website Limits and Multi-Site Options

What the Pro Plan Includes The Search Atlas Pro plan is designed for agencies and businesses managing a focused portfolio of websites. It includes a set number of OTTO slots, which determine how many websites you can actively connect and optimize inside the platform at the same time. Pro plan tiers typically support between 1 and 5 active OTTO slots depending on the tier selected. Higher Pro tiers and add-ons can expand these limits. The number of projects and user seats also scales with your tier. What Is an OTTO Slot? An OTTO slot represents one active website connection in Search Atlas. Connecting a website to an OTTO slot allows you to use Search Atlas's automation and optimization tools for that site. Each slot is tied to one domain at a time. Only one domain can occupy a slot at any given moment. Pro Plan Website Capacity at a Glance - Active websites (OTTO slots): Typically 1–5 depending on your Pro tier; additional slots can be added via add-ons - Projects you can create: Scales with your Pro tier — lower tiers support fewer projects; higher tiers support more - Users on the account: Scales with your Pro tier — additional seats may be available as add-ons Note: Creating a project and activating an OTTO slot are separate actions. You can create projects for additional websites, but full OTTO automation only applies to sites with an active slot assigned. How to Check Your Current Limits To see exactly how many OTTO slots, projects, and seats your account currently includes, navigate to the top-right avatar → Billing (Plans & Top-ups) inside the Search Atlas platform. Your current plan details and usage are displayed there. Scaling Up: Adding More Websites If you need to support more websites than your current Pro plan allows, the following options are typically available: - Purchase additional OTTO slot add-ons to expand capacity without changing your plan tier - Upgrade to a higher Pro tier for more slots, projects, and seats included by default - Move to an Agency or Enterprise plan if you manage a large or growing portfolio of sites When escalating, having the following information ready will help our team assist you faster: - Your account email or project name - The number of websites you currently have and how many additional sites you need to support - Whether you are looking to add slots, upgrade your plan tier, or explore agency or enterprise options If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚖️ Plan Upgrade vs. AI Quota: When to Choose Each

🔍 What Is the Difference? Search Atlas has two separate settings that customers often confuse: plan capacity and AI quota. They control different things, and choosing the wrong one means you either pay for something you don't need or run into a hard limit that blocks your work. - Plan capacity controls how many sites, projects, and SEO accounts you can add to your workspace. This is set by your subscription tier (for example, Growth). - AI quota controls how many AI-powered actions (such as content generation, AI writing credits, or AI-assisted audits) you can consume per billing cycle. It does not affect how many accounts or projects you can manage. 📋 Quick Decision Matrix Use this table to identify what you actually need before making any changes. - I want to add more SEO client accounts or sites → Upgrade your plan (or add a site/account expansion). - I have enough accounts but I'm running out of AI writing or generation credits → Add AI quota. - I want both more accounts and more AI usage → Upgrade your plan first, then add AI quota if needed. - I want to use AI features more heavily on existing accounts → Add AI quota only. 🧩 Your Specific Scenario: 2 More SEO Accounts If your goal is to manage two additional SEO client accounts, you need to increase your plan's site or project capacity — not your AI quota. Here is why: 1. Each SEO account you manage in Search Atlas occupies a project or site slot on your plan. 2. The Growth plan includes a defined number of these slots. Once you reach the limit, you cannot add new accounts regardless of how much AI quota you have available. 3. Adding AI quota alone will not unlock new project or account slots. Your workspace will still hit the same capacity wall. 4. To accept two more client accounts, you need to either upgrade to a higher-tier plan that includes more slots, or contact the team to discuss an account-capacity add-on if available for your tier. In short: AI quota is a consumption allowance. Plan capacity is a structural limit. They are independent of each other. 🤔 When Should You Add AI Quota Instead? Adding AI quota is the right move when your plan already has enough room for all your accounts and projects, but you are hitting monthly limits on AI-powered tasks such as: - AI content generation or rewriting - AI-assisted keyword clustering - Automated content briefs - Any other credit-based AI feature If you are not trying to add new accounts — only do more AI work inside existing ones — then a quota top-up is the efficient and cost-effective choice. 💡 How to Check Your Current Limits Before making any changes, confirm where you actually stand: 1. Log in to Search Atlas and go to the top-right avatar → Billing (Plans & Top-ups). 2. Open the Subscription or Plan section. 3. Review your current site/project usage (for example, "8 of 10 sites used") — this tells you if you are near your capacity limit. 4. Review your AI credits or quota usage for the current billing period — this tells you if you are running low on AI consumption. If both numbers show you are near your limits, you likely need a plan upgrade and may want additional AI quota. If only one is close to the limit, address that specific constraint. 📈 Choosing the Right Plan Upgrade When upgrading to accommodate more SEO accounts, look for a plan tier that provides: - Enough site or project slots to cover your current accounts plus expected growth - An AI quota that matches your team's typical monthly usage - Any additional features (such as white-label reporting or additional user seats) that your clients require Upgrading your plan generally increases both capacity and AI quota together, making it the better long-term choice if you are scaling your agency or managing an expanding client list. ⚡ Summary - Adding 2 more SEO accounts? You need a plan upgrade for the extra capacity. - Running low on AI credits but no new accounts? Add AI quota only. - Both limits are a concern? Upgrade your plan first, then assess AI quota separately. - AI quota and plan capacity are independent settings — one does not unlock the other. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 AI Generation Quotas by Subscription Plan

📋 Overview Search Atlas uses AI Generation points to power AI-assisted features across the platform — including the SEO Content Assistant, Meta Generator, AI Content Templates, and more. Each subscription plan includes a set number of AI Generation points that reset on the first day of your monthly billing cycle. Some plans also include Hyperdrive points, which unlock accelerated, high-priority AI generation for larger content tasks. 📊 AI Generation Points by Plan The table below shows the monthly AI Generation points and Hyperdrive points included with each plan: - Exact monthly AI Generation and Hyperdrive point allotments vary by plan tier (Starter, Growth, Pro, Agency) — see your Avatar (top-right) → Billing → Plans & Top-ups page for your current numbers. - Creating meta titles and descriptions in the Meta Generator (Left sidebar → Content Assistant v3 → Meta Generator) - Building content outlines or briefs in the Content Planner (Left sidebar → Content → Content Planner) - Running AI-assisted templates in AI Content Templates (Left sidebar → Content Assistant v3 → AI Content Templates) - Generating topical maps in Topical Maps (Left sidebar → Content Assistant v3 → Topical Maps) The number of points consumed per action varies depending on the length and complexity of the output requested. ⚡ What Are Hyperdrive Points? Hyperdrive points enable faster, high-priority AI generation for larger or more complex content tasks. They are separate from standard AI Generation points and are designed for users who need to produce high-volume content quickly. - Starter: Not included (0 Hyperdrive points) - Growth: 10 Hyperdrive points per month Hyperdrive points also reset monthly with your billing cycle and do not roll over. ⬆️ Need More Points? If you find yourself consistently reaching your monthly quota before the reset date, upgrading your plan is the most straightforward way to increase your AI Generation points. You can review available plans and upgrade directly from your account settings inside the platform. 💬 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Hyperdrive Credit Refresh and OTTO Quota Location

Overview After completing a payment, your Hyperdrive credits should refresh automatically. This article explains what to expect after a payment, how to locate your Hyperdrive credit balance and OTTO quota in Search Atlas, and what to do if your credits have not yet appeared. Expected Refresh Timeline Credit refresh timing can vary depending on your payment type and plan. If a significant amount of time has passed since your payment was confirmed and your credits have not updated, try the troubleshooting steps below before reaching out to support. How to Verify Your Hyperdrive Credit Refresh To check whether your Hyperdrive credits have refreshed after payment: 1. Log in to your Search Atlas account. 2. Navigate to the OTTO SEO area of the platform where Hyperdrive credits are managed. 3. Review your current credit balance and confirm it matches the allocation for your current plan. 4. If the balance has not updated, proceed to the troubleshooting steps below. Finding Your OTTO Quota Your OTTO quota is also visible within the Search Atlas platform. Navigate to Avatar → Billing → Plans & Top-ups to view your current quota usage and remaining allocation. If you are unsure where to locate this, our support team can guide you directly to the correct location for your account. Troubleshooting: Credits Have Not Refreshed If your credits still show a low or unchanged balance after your payment was confirmed, try the following steps in order: 1. Hard-refresh your browser: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear cached data and reload the page. 2. Sign out and sign back in: Log out of Search Atlas completely, then log in again. Session data can sometimes delay the display of updated credit balances. 3. Confirm your payment was successful: Check your billing section in account settings and verify that your most recent payment completed without errors. 4. Wait a short period and recheck: If your payment was just processed, allow some additional time and then refresh the page again before escalating. When to Contact Support If the steps above do not resolve the issue, please have the following information ready before reaching out: - Your Search Atlas account email address - The date and approximate time your payment was processed - A description of the credit balance you are currently seeing versus what you expect - Any error messages or unexpected behavior you have noticed If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 OTTO Quota Release After Deep Freeze Timeline

🧊 What Is Deep Freeze and How Does It Affect Your OTTO Quota? OTTO can be activated on a limited number of websites based on your current plan. When you activate Deep Freeze on an OTTO-managed site, OTTO pauses all automated optimizations on that site — but the site still occupies one of your OTTO quota slots until the release process completes. This means that simply enabling Deep Freeze does not immediately free up a slot for a new site. There is a processing period before the quota is released. ⏱️ How Long Does the Quota Release Take? After Deep Freeze is activated, the quota slot release timeline is not fixed to a specific number of minutes or hours — it depends on how quickly OTTO finishes pausing all active optimizations on the frozen site and updates your account's slot count. Because the exact duration is variable and not publicly documented, the most reliable way to get a confirmed timeframe for your specific account is to contact the support team directly. Until the release is confirmed, you will not be able to activate OTTO on a new site if you are already at your plan limit. ✅ What to Have Ready When You Contact Support If your quota slot has not been released after activating Deep Freeze and you need to know the expected timeline or request manual confirmation, please have the following ready before reaching out: - The name or URL of the site on which you activated Deep Freeze - The approximate date and time you activated Deep Freeze - Your current plan and the number of OTTO slots it includes - A description of what you see in your account (e.g., whether the slot still shows as occupied) If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

❄️ Deep Freeze Quota Release and Site Availability

🧊 What Is Deep Freeze? Deep Freeze lets you temporarily pause a project to free up a client slot in your plan. When you Deep Freeze a site, that slot enters a holding period before the credit is fully released back to your quota. ⏳ How the Release Period Works Once the holding period for a frozen project expires, the credit is marked as available. A few things to keep in mind: - Credits are released as each project's holding period completes. - A credit is only usable after its specific project's holding period has fully elapsed. - If multiple projects were frozen on different dates, their release dates will also differ. ❓ Why Can't I Add a New Site If the Wait Is Over? Even if the holding period on one or more frozen projects has expired, you may still be unable to add a new site. This can happen if not all holding periods have completed, or if your plan's total site limit is still reached even after credits are returned. If you believe the holding period has elapsed and you are still blocked, our support team can investigate and confirm the status of your quota on the backend. 🔍 What to Do If You're Still Blocked If you cannot add a new site despite expecting a credit to have been released, please do the following before reaching out: 1. Refresh your browser and log out, then log back in to your Search Atlas account to ensure the quota display is up to date. 2. Check how many projects you currently have frozen and note the dates each was frozen, so our team can verify whether each holding period has completed. 3. Note the exact names of the frozen projects in question. 4. If the issue persists, contact our support team with your account details, the names of the frozen projects, and the dates they were frozen so we can investigate the status of each credit release. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ AI Quota Planning for Multi-Site Rank Tracking

How AI Credits Are Calculated for Rank Tracking Keyword rank tracking in Search Atlas consumes AI credits based on a combination of factors. Understanding each factor lets you predict and control your quota usage: - Number of tracked keywords: Each keyword actively tracked across any site counts toward your credit consumption. The more keywords you track, the higher your usage. - Number of sites: Credits are calculated per site. Tracking the same keyword set across five sites consumes roughly five times the credits of tracking it for one site. - Tracking frequency: Keywords tracked on a daily cadence consume credits more quickly than those tracked weekly. Switching from daily to weekly tracking for non-critical keywords is one of the most effective ways to reduce consumption. - Geographic targets: Each additional geo target (city, region, or country) added to a keyword multiplies credit usage for that keyword. Service-area businesses tracking rankings across many locations should audit their active geo targets regularly. How to Reduce or Optimize Your Quota Consumption Take the following steps directly in the platform to manage your AI credit usage: 1. Pause or remove inactive sites: In your Rank Tracker settings, locate any sites you are no longer actively monitoring and pause or delete their tracking. Paused sites stop consuming credits immediately. 2. Switch high-volume keyword sets to weekly tracking: For keywords that do not require daily visibility, change the tracking frequency to weekly. This can significantly reduce consumption without losing ranking data. 3. Audit and reduce geo targets: Open the keyword configuration for each tracked site and review the list of active geographic targets. Remove any locations that are not essential to your reporting or campaigns. 4. Remove duplicate or redundant keywords: Check for keywords tracked in multiple projects or under multiple variations that return the same data, and consolidate or remove duplicates. 5. Review your quota usage dashboard: Click your avatar in the top-right corner and go to Billing (tabs: Plans & Top-ups, Services, Invoices, Activity Log) to review your usage. This shows your current consumption relative to your plan limit so you can identify which sites or keyword groups are the largest consumers. 6. Consider a plan upgrade if you are consistently near your limit: If after optimizing your configuration you still regularly hit your quota ceiling, upgrading your plan will increase the credit allowance for rank tracking and other AI features. What to Have Ready When You Contact Support If after taking the steps above you are still experiencing unexpected quota depletion or need a detailed breakdown specific to your account configuration, please have the following ready: - Your project or site names: List all sites currently configured for rank tracking. - A description of the issue: Note whether you are hitting a quota limit unexpectedly, seeing higher-than-expected consumption, or planning an expansion and need guidance on credit impact. - Your current plan. - Relevant timestamps: The approximate date and time of any sudden change in credit consumption. - Any error messages or quota warnings: Copy the exact text of any messages you have seen. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📄 Content Genius Article Generation Quotas by Plan

📋 Overview Content Genius lets you generate AI-written articles directly inside Search Atlas. However, the number of articles you can generate each billing period depends on your subscription plan. If you recently renewed or signed up and are seeing a quota exhaustion message, this article will help you understand your options. ⚠️ Why You May Be Seeing a Quota Exhaustion Message A quota exhaustion message typically appears for one of two reasons: 1. Your current plan does not include AI content generation. Some plans do not include an AI article generation quota. Renewing a plan that does not include this feature will not add article credits. 2. You have used your full quota for the current billing period. If your plan includes AI content generation, your quota resets each billing cycle. If you are unsure of your exact quota allowance or reset date, please contact our support team to confirm the details for your specific plan. 🔍 How to Check Your Current Plan and Quota To confirm which plan you are on and review your remaining quota, log in to your Search Atlas account and navigate to your account or billing settings. If you are uncertain which section shows your AI content generation quota, our support team can point you to the correct location for your account. ✍️ How to Resolve a Quota Exhaustion Issue Depending on the cause of your quota exhaustion message: - If your plan does not include AI content generation: You will need to upgrade to a plan that includes this feature. Review the available plan options inside your Search Atlas account settings to find one that includes an AI content generation quota. - If you have used up your quota for the current billing cycle: Your credits will reset at the start of your next billing period. If you need additional credits sooner, contact our support team to discuss your options, including whether a plan upgrade may be appropriate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 OTTO Projects, Plan Limits, and Quota Clarification

🗂️ How Many OTTO Projects Can I Have? The number of active OTTO projects on your account depends on your current subscription plan. Each plan tier includes a set quota of active OTTO projects. If you try to add a project beyond your plan's limit, you will see a prompt indicating you have reached your quota. To check how many OTTO projects your plan includes, go to your account's Billing or Plan settings and review the feature limits listed for your current tier. ⬆️ Options to Add More OTTO Projects If you need more active OTTO projects than your current plan allows, you have the following options: - Upgrade your plan: Moving to a higher-tier plan increases your OTTO project quota. Visit the Billing section of your account to compare plans and upgrade. - Purchase an OTTO add-on: Some plans allow you to add extra OTTO seats without a full plan upgrade. Check the Billing page to see if this option is available for your account. - Remove an existing project: If a previous OTTO project is no longer needed, you can delete it to free up your slot and create a new one. Note that deleting a project removes all associated configurations. 🔍 Confirming Your Exact Quota If you are unsure of the exact OTTO project limit for your specific plan tier, the most reliable way to confirm is to open your Billing or Subscription settings in Search Atlas, where your plan's included features and limits are displayed. If the quota shown does not match what you expected after an upgrade or add-on purchase, note the plan name and the quota displayed and contact our support team for clarification. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📉 Reduce Your Otto Sites Quota Allocation

🗺️ Overview Your Otto Sites quota controls how many sites you can activate under Otto at any one time. If you want to reduce that capacity, you need to adjust your quota allocation directly under Avatar (top-right) → Billing (Plans & Top-ups). 🔢 How to Lower Your Otto Sites Quota 1. Navigate to Avatar (top-right) → Billing → Plans & Top-ups. 2. Locate the Otto Sites quota row. 3. Reduce your quota allocation to the desired lower value and save your changes. If you are unsure where to find the Plans & Top-ups page under Billing, or if the option to reduce your quota is not available, please reach out to our support team who can guide you through the process or make the adjustment on your behalf. When contacting support, have your account name, your current Otto Sites quota, and the new quota value you want ready. ❓ Frequently Asked Questions - Can I reduce my quota at any time? Quota reductions are managed under Avatar → Billing (Plans & Top-ups). Contact our team if you encounter any issues. - Will I receive a refund for the unused quota? Billing adjustments depend on your plan type and billing cycle. Contact our team for specifics. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Quota Credits Refresh Schedule and Timing

When Do Quota Credits Refresh? Search Atlas quota credits refresh automatically based on your subscription billing cycle. You can confirm your exact renewal date and current credit allocation by clicking your top-right avatar → Billing (Billing page). If Your Credits Have Not Refreshed as Expected If your quota credits have not refreshed and you believe they should have, here are the steps to take: 1. Go to your top-right avatar → Billing (Billing page) and confirm your subscription status and renewal date. 2. Verify that your most recent payment was processed successfully — check your payment history in the same Billing section, as a pending or failed payment may affect your credit refresh. 3. If your renewal date has passed and your payment is confirmed but credits still have not updated, allow some additional time for the refresh to complete, as processing may occasionally take a short while after the billing event. 4. If credits have still not refreshed after confirming a successful payment and waiting, please reach out to our support team via the chat widget. Have the following ready: your account email, your plan type, and the date you expected your credits to refresh. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Convert Hyperdrive Credits to AI Generation Quota

💡 What Are Hyperdrive Credits? Hyperdrive Credits (HDC) are an in-platform currency in Search Atlas. One of the things they can be used for is topping up your AI Generation quota when you have run low or exhausted your included generations. 🔄 How the Conversion Works Hyperdrive Credits can be exchanged for additional AI Generation quota. Because the exact conversion flow depends on your account configuration and plan, the specific steps may differ slightly for each user. If you are unable to locate the conversion option on your own, our support team can walk you through it directly for your account. 🛠️ How to Request a Conversion Since the conversion path is not identical for every account, the most reliable way to complete it is to contact our support team. When you reach out, please have the following ready so we can assist you quickly: - Your Search Atlas account email address - Your current Hyperdrive Credits balance (if visible to you) - A description of what you were trying to do when you ran out of AI Generation quota (e.g. which tool or feature you were using) - Any error message or on-screen prompt you received With this information, a team member can confirm the correct steps for your specific account and, if needed, assist with applying the conversion directly. ⚠️ Important Things to Know - Review conversion details carefully. Before confirming any conversion, make sure you have reviewed what you will receive, as conversions may not be reversible once completed. - OTTO guidance. If OTTO or another in-platform prompt suggested converting HDC to AI Generation quota, contact support and mention that prompt — it will help the team identify the correct flow for your account. ❓ Need Help Completing a Conversion? If you are unable to locate the conversion option, if the top-up does not appear as expected, or if you have questions about your HDC balance or AI Generation quota, our support team can look into your specific account and guide you through the process. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Hyperdrive Credit Quota Exhausted — Your Options

⚡ What Are Hyperdrive Credits? Hyperdrive credits power Search Atlas's AI-driven SEO automation features. Each action you run consumes a set number of credits. Every plan includes a monthly credit quota, and once that quota is reached, Hyperdrive features are paused until credits are renewed or your plan is upgraded. 🔔 Why Did I See an Upgrade Prompt? When you exhaust your Hyperdrive credit quota, the platform displays an upgrade prompt indicating you have used all the credits allocated to your current plan for the billing period. No further Hyperdrive-powered actions can be completed until one of the following happens: - Your credits reset at the start of your next billing cycle. - You upgrade to a higher plan with a larger credit quota. 📋 Checking Your Current Credit Usage To review how many credits you have used and how many remain, log in to your Search Atlas account, click your avatar in the top-right corner, and select Billing (Billing) to review your usage. The exact navigation may vary depending on your plan and interface version. If you cannot locate your usage details, our support team can pull this information for you. 🚀 How to Upgrade Your Plan If you need more Hyperdrive credits before your next billing reset, upgrading your plan is the recommended path. To explore upgrade options, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab (Billing). If you are unsure which plan is right for you, or if the upgrade option is not visible in your account, our support team can walk you through the available plans and process the change on your behalf. 💡 Tips to Manage Your Credits More Efficiently To make the most of your monthly Hyperdrive quota and avoid unexpected interruptions, keep these best practices in mind: - Prioritise high-impact tasks first. Focus credits on pages or projects with the greatest SEO potential before running bulk actions. - Monitor your usage regularly. Checking your consumption mid-cycle helps you plan and avoid hitting the limit at a critical time. - Use automation selectively. Enable automated tasks only on the sites and pages where automation adds the most value. - Schedule large campaigns strategically. If you anticipate a high-volume period, consider timing it shortly after your billing cycle resets. 📞 Need Help With Your Quota or Upgrade? If you are unsure about your current credit balance, which plan to upgrade to, or why your quota was exhausted sooner than expected, our team can review your account and guide you through the best next steps. When reaching out, please have your account email address, your current plan name, and a description of the upgrade or quota issue ready so we can assist you as quickly as possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📝 Starter Plan Article Quota and Limits

📋 Overview The Search Atlas Starter plan includes a monthly allocation of AI-generated articles through the Write With AI feature inside Content Genius (What are we writing today?). Understanding your quota helps you plan your content production and avoid unexpected limits mid-month. 📊 How Many Articles Can I Write Per Month? On the Starter plan, you receive 4 articles per month using the Write With AI feature. This quota resets at the start of each new billing cycle. - Each time you generate a full article using Write With AI, it counts as 1 article toward your monthly quota. - Partial generations, outlines, or edits to already-generated content do not consume additional article credits. - Unused article credits do not roll over to the following month. 🗂️ Where to Find the Write With AI Feature You can access Write With AI through Content Genius. To navigate there: 1. Click Content in the left sidebar. 2. Select Content Genius (What are we writing today?) from the menu. 3. Open an existing document or create a new one to access the Write With AI option. 📈 Checking Your Remaining Article Credits You can monitor your current usage and remaining article credits directly within your account. Your quota usage is displayed inside Content Genius (What are we writing today?) so you always know how many articles you have left before your quota resets. 🚀 Need More Articles Per Month? If 4 articles per month is not enough for your content goals, upgrading your plan unlocks a higher article quota along with additional Search Atlas features. To explore available plans: - Click your avatar in the top-right corner of the platform. - Select Billing, then open the Plans & Top-ups tab (Billing) to review options that best fit your needs. 💡 Tips for Making the Most of Your Starter Quota - Plan topics in advance — Use the Content Planner (Left sidebar → Content → Content Planner) to identify your highest-priority articles before generating them. - Use Topical Maps for strategy — Navigate to Left sidebar → Content → Topical Maps to build a focused content strategy so each article credit is used on the most impactful topic. - Refine with On-Page Audit — After generating an article, use Left sidebar → Content → On-Page Audit to optimise and improve your content without spending additional credits. - Leverage AI Content Templates — For shorter content needs, Left sidebar → Content → AI Content Templates can help you create meta descriptions, outlines, and more without consuming your article quota. 🛠️ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Upgrade Keyword Tracking Quota on Pro Plan

🔍 Overview The Search Atlas Pro plan includes a default keyword tracking quota of 5,000 keywords. If your campaigns have grown and you need to monitor more keywords, you have options to expand your quota up to 10,000 keywords. This article explains those options so you can choose the best fit for your workflow. ⚙️ Your Two Options for Expanding Keyword Tracking There are two ways to increase your keyword tracking quota on the Pro plan: 1. Upgrade to a higher-tier plan — Moving to a plan above Pro gives you a larger built-in keyword tracking quota without needing to manage separate top-ups. 2. Purchase a monthly keyword tracking add-on — If you want to stay on the Pro plan, you can purchase additional keyword tracking quota in monthly increments to reach the 10k limit. Both options are managed directly inside your Search Atlas account. See the steps below for each path. 🚀 Option 1: Upgrade Your Plan Upgrading to a higher-tier plan is the best choice if you consistently need 10,000 or more tracked keywords and want everything included in a single subscription. 1. Log in to your Search Atlas account. 2. Click your profile icon or account name in the top-right corner of the platform. 3. Select Billing or Subscription from the dropdown menu. 4. Review the available plans and select the one that includes the keyword tracking quota you need. 5. Follow the on-screen prompts to confirm your upgrade. Your new quota will be available immediately after payment is processed. ➕ Option 2: Purchase a Monthly Keyword Tracking Add-On If you prefer to keep your current Pro plan and simply extend your tracking quota, a monthly add-on is the most flexible choice. Add-ons are billed alongside your regular subscription and can be removed if your needs change. 1. Log in to your Search Atlas account. 2. Click your profile icon or account name in the top-right corner of the platform. 3. Select Billing or Subscription from the dropdown menu. 4. Locate the Add-Ons section on the billing page. 5. Find the Keyword Tracking add-on and select the quantity that brings your total up to 10,000 keywords. 6. Confirm the purchase. Your expanded quota will activate immediately. 📈 How to Check Your Current Keyword Tracking Usage Before purchasing, you can review how many keywords you are currently tracking to understand exactly how much additional quota you need. 1. In the left sidebar, navigate to Keywords → Rank Tracker. 2. Review the keyword count displayed across your active tracking projects. 3. Compare your current usage against your plan limit to determine the right add-on size. 💡 Which Option Should I Choose? - Choose a plan upgrade if you need a higher quota long-term and want the simplicity of one all-inclusive plan. - Choose a monthly add-on if you want to stay on the Pro plan and only need extra quota for certain periods or campaigns. - Both options are fully managed in your billing settings — no manual processes or support tickets required for standard quota changes. 🛠️ Need Help Deciding? If you are unsure which option suits your needs, or if you experience any issues during the upgrade process, we are here to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗂️ Delete Deep-Frozen OTTO Projects and Free Quota

🔍 Overview A deep-frozen OTTO project is one that has been inactive long enough for the platform to suspend it automatically. Deep-frozen projects still count against your OTTO site quota even though they are not actively running. If you have reached your site limit and cannot add a new site, a deep-frozen project may be the cause. This article explains the general process for removing a deep-frozen project and what to expect regarding quota after deletion. ❄️ What Is a Deep-Frozen Project? When an OTTO project remains inactive for an extended period, Search Atlas automatically deep-freezes it to preserve system resources. Deep-frozen projects: - Remain visible in your OTTO dashboard - Continue to occupy one slot of your OTTO site quota - Cannot be edited or optimised in their frozen state - May require an unfreeze action before deletion options become accessible 🔓 Step 1 — Unfreeze the Project 1. Navigate to your OTTO dashboard. 2. Locate the deep-frozen project in your project list. It will be visually marked as frozen. 3. Open the project and look for an option to unfreeze or reactivate it. The platform will reactivate the project so that management options become available. 🗑️ Step 2 — Delete the Project 1. Return to the main OTTO dashboard. 2. Find the project you just unfroze. 3. Look for the action menu associated with that project row. 4. Select the Delete option from the available actions. 5. Confirm the deletion in the prompt that appears. Important: If you do not see a delete option, confirm that the unfreeze step completed successfully before proceeding. ⏳ Step 3 — Quota After Deletion Deleting a deep-frozen OTTO project may not immediately restore your quota. Depending on the project's state at the time of deletion, there may be a processing period before the quota slot is released back to your account. You do not typically need to take any manual action — the quota update should happen automatically once that period ends. If you have deleted a deep-frozen project and your quota does not appear to have updated as expected, our support team can investigate and confirm the status of your quota release. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Pro Plan Features and Limits Troubleshooting

📋 Overview If you are on the Pro plan and notice that certain features appear locked, project quotas seem incorrect, or your HyperDrive credits have not reset as expected, this article will help you identify the cause and resolve it quickly. 🔍 Why Is AI Visibility Unavailable on My Pro Plan? AI Visibility is a Pro plan feature. If it appears locked or inaccessible, one of the following is usually the cause: - Your account is still in trial state. In some cases, an account can remain flagged as a trial even after a successful payment. This is a known billing sync issue that has been resolved for most accounts, but may still affect a small number of users. - Your plan entitlements have not refreshed. After upgrading or making a payment, it can take a few minutes for all features to become active. Try logging out and back in to force a refresh. - Your subscription status is misread. A previous bug caused some Pro plan accounts to be incorrectly identified as cancelled or trial-level, which blocked Pro-only features. This has been fixed, but if you are still affected, our team can resolve it immediately. To confirm your current plan status, go to the top-right corner (avatar) → Billing → Plans & Top-ups and check that your subscription is active and correctly listed as Pro. ⚠️ Why Does My Project Quota Look Wrong? Some Pro plan users have seen an incorrect project quota warning inside Site Explorer, suggesting they have reached their limit when they have not. This display issue has been identified and is currently under review. Your actual project access is not affected — the warning may be misleading. If you cannot create or access a project due to what appears to be a quota error, this is likely a display bug rather than a true account limit. Our team can verify your quota and correct it if needed. 🔄 When Do HyperDrive Credits Reset? HyperDrive credits reset on your monthly billing cycle date — the same date each month that your subscription renews. To find your exact reset date: 1. Go to the top-right corner (avatar) → Billing → Plans & Top-ups. 2. Review your billing summary for your next renewal date — this is when your HyperDrive credits will refresh. HyperDrive credits included in your plan (and any optional recurring monthly top-up) do not carry over from one billing period to the next — unused ones expire at the end of your cycle. However, HyperDrive credits purchased as a one-time top-up roll over and remain on your account until used completely. 👥 Why Are My Team Seat Numbers Incorrect? A previous issue caused Pro plan seat quotas to display incorrectly, sometimes showing fewer available seats than your plan allows. This was related to a billing entitlement bug that has since been resolved. If your seat count still looks wrong: 1. Go to the top-right corner (avatar) → Team Members → Team Members. 2. Review the number of active members listed. 3. If the count does not match your plan allowance, contact support using the chat widget below. ✅ Quick Checklist: Steps to Try First - Log out and log back in — this refreshes your session and syncs the latest plan entitlements. - Clear your browser cache — stale cache can cause features to appear unavailable. - Check your billing date — confirm your payment went through and your subscription is active. - Wait a few minutes after upgrading — entitlements can take up to 5 minutes to propagate after a plan change. 💬 Still Experiencing Issues? If you have followed the steps above and still cannot access AI Visibility, your project quota is still incorrect, or your HyperDrive credits have not reset after your billing date, our team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗺️ GBP Galactic Projects: Limits and Plan Upgrades

🔍 Overview GBP Galactic Projects is a feature inside Search Atlas that lets you manage and optimize Google Business Profile locations at scale. Each active project counts toward your plan's GBP Galactic Project activation limit. This article explains how those limits work and what your options are if you need more activations. 📦 What Is a GBP Galactic Project Activation? When you connect and activate a Google Business Profile location inside the GBP Galactic Projects tool, it uses one activation slot from your plan's allotted limit. The number of activation slots available to you depends entirely on the plan you are currently subscribed to. 🚫 Can I Add Extra GBP Activations as a Separate Add-On? No. GBP Galactic Project activations cannot be purchased as standalone add-ons or supplementary packages. There is no separate add-on, à la carte option, or volume discount tier available for GBP Galactic Project activations outside of your core plan. Any information suggesting otherwise is incorrect. The only way to increase the number of GBP Galactic Project activations available to your account is to upgrade to a higher-tier Search Atlas plan that includes a greater activation limit. ⬆️ How to Upgrade Your Plan 1. Log in to your Search Atlas account. 2. Click your profile icon or account name in the top-right corner. 3. Select Billing from the dropdown menu, then open Plans & Top-ups. 4. Review the available plans and locate one that includes the number of GBP Galactic Project activations you need. 5. Click Change Plan and follow the on-screen steps to complete the change. Your new activation limit will be applied to your account as soon as the upgrade is confirmed. 📋 Checking Your Current Activation Limit To see how many GBP Galactic Project activations your current plan includes and how many you have used: 1. Navigate to the GBP Galactic Projects section in your Search Atlas dashboard. 2. Look for the usage indicator or activation counter displayed at the top of the page. 3. This counter shows your used activations versus your total plan allowance. If you have reached your limit, no additional locations can be activated until you upgrade your plan. 💡 Tips Before You Upgrade - Audit your active projects first. If some activated locations are no longer needed, deactivating them will free up slots without requiring a plan change. - Compare plan limits carefully. When reviewing upgrade options, confirm the exact number of GBP Galactic Project activations included in each plan so you choose the right tier for your needs. - Consider future growth. If you manage locations for multiple clients or expect your portfolio to grow, selecting a plan with headroom can save you from needing to upgrade again in the near term. ❓ Frequently Asked Questions Can I purchase a temporary increase in activations for a short-term campaign? No. Temporary or short-term activation boosts are not available as separate purchases. A plan upgrade is the only path to more activations. Will my existing activated projects be affected if I do not upgrade? Projects already activated will remain active. You simply will not be able to add new activations until you either upgrade your plan or deactivate an existing project to free up a slot. What happens to my activations if I downgrade my plan? If you downgrade to a plan with a lower activation limit and your current number of active projects exceeds that limit, some projects may be deactivated automatically. Review the downgrade terms carefully before proceeding. 🆘 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📱 Socials Tab Project Limits by Plan

🗂️ Overview The Socials tab in Search Atlas lets you connect and manage social media accounts as individual projects. Each plan includes a set number of social media projects you can add. This article explains what to do if you are unsure how many social media projects your current plan allows, or if you have hit a project limit in the Socials tab. 📊 Social Media Project Limits by Plan The number of social media projects available in the Socials tab depends on your current subscription plan. Based on confirmed support resolutions, the Growth plan includes 1 social media project in the Socials tab. If you need to connect more than one social media project, you would need to upgrade to a higher-tier plan. If you are on a different plan and are unsure of your exact project limit, our support team can confirm the precise limit for your account. 🌱 Questions About the Growth Plan If you are on the Growth plan and want to know exactly how many social media projects you can connect inside the Socials tab, or if you believe you have reached your plan's limit: the Growth plan allows 1 social media project. If you need more, upgrading to a higher-tier plan will increase your project capacity. ➕ How to Add a Social Media Project To add a social media project in the Socials tab, navigate to the left sidebar → Social section of the platform and follow the on-screen prompts to connect an account. If you are blocked by a plan limit, you will need to upgrade your plan before adding additional projects. ⬆️ Upgrading Your Plan If you need to connect more social media projects than your current plan allows, upgrading to a higher-tier plan will expand your capacity beyond the Growth plan's 1-project limit. To explore upgrade options, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab (Billing). Our support team can also walk you through the upgrade process and confirm what each plan includes. ❓ Frequently Asked Questions - How many social media projects does the Growth plan include? The Growth plan includes 1 social media project in the Socials tab. - What should I do if I need more than 1 social media project? You will need to upgrade to a higher-tier plan. Contact our support team or visit your account's billing section to review upgrade options. - How do I find out my exact project limit on other plans? Reach out to our support team with your account details and current plan name — they can confirm your exact limit and any available options. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 OTTO Quota Release Timeline and Project Freeze

🧭 Overview Each Search Atlas account includes a fixed number of OTTO activation slots. When you activate OTTO on a project, it occupies one of those slots. If you want to move OTTO to a different project but your slots are full, you must first freeze the existing project. However, the slot is not released immediately — there is a mandatory 14-day waiting period before that quota becomes available again. ⏳ The 14-Day Quota Release Window When you freeze an OTTO-activated project, Search Atlas begins a 14-day release period. During this time: - Your slot count will continue to show as fully used (for example, 5/5). - You will not be able to activate OTTO on a new project until the release period ends. - Refreshing your dashboard, clearing your browser cache, or logging out and back in will not speed up or bypass this process. After the 14-day period is complete, the slot is automatically returned to your available quota, and you can activate OTTO on a new project. 🔄 How to Free Up an OTTO Slot Step by Step 1. Go to OTTO SEO in the left sidebar and open SEO Automation (URL: /seo-automation-v3). 2. Open the project that currently has OTTO activated and that you no longer need it on. 3. Locate the OTTO activation toggle or settings panel for that project. 4. Select the option to Freeze the project. Freezing pauses all OTTO activity and begins the quota release countdown. 5. Wait 14 days from the freeze date. You will receive no in-app notification when the slot is released, so make a note of the date. 6. After 14 days, return to OTTO SEO in the left sidebar and open SEO Automation, then open the project where you want to activate OTTO. 7. Activate OTTO on your new project as normal. ❗ Important Distinctions: Freeze vs. Delete Deleting a project and freezing a project are not the same action when it comes to quota release: - Freezing a project is the correct method to begin the 14-day quota release process. OTTO recognises this action and starts the countdown. - Deleting a project removes the project from your dashboard and releases your OTTO slot right away (the counter may take a short time to refresh because of caching). The 14-day hold only applies to projects put into Deep Freeze, not to deleted projects. If you delete a project, its slot is freed immediately, though the displayed counter may take a short time to refresh. 📋 Common Questions My dashboard shows 5/5 slots used even though I deleted the project. Is this a bug? Deleting a project releases its slot right away, but the counter may take a short time to refresh because of caching. The 14-day hold applies only to projects put into Deep Freeze, not to deleted projects. Can Search Atlas support manually release my slot early? Slot releases follow a fixed system timeline and cannot be manually overridden or expedited by the support team. How do I know when my slot has been released? Navigate to OTTO SEO in the left sidebar and open SEO Automation to check your OTTO slot counter. Once the 14-day period has passed, the counter will update automatically and you will be able to activate OTTO on a new project. Does freezing a project affect my SEO data or rankings? Freezing pauses all OTTO automation on that project. Your historical data and settings are preserved, but OTTO will stop making active changes until the project is reactivated or the slot is reassigned. ✅ Quick Reference Summary - Freeze the project to begin the slot release process. - Wait 14 days for the quota to be returned to your account. - Deleting a project releases its slot right away (the counter may take a short time to refresh); the 14-day hold applies only to Deep Freeze. - Cache clearing and dashboard refreshes have no effect on quota release timing. - After 14 days, activate OTTO on your new project from the SEO Automation page inside OTTO SEO. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Fix Your Legacy PRO OTTO Sites Quota

Overview If you are on a legacy PRO plan that included 5 OTTO Sites plus 1 paid add-on, but your account now shows only 4 included sites, your quota may have been incorrectly migrated during a billing system update. This article explains what causes the discrepancy and how it gets resolved. What Causes This Issue Legacy PRO plans carried specific OTTO Sites entitlements — including any paid top-ups — that were not always accurately carried over when accounts moved to a newer billing system. Engineering has confirmed and resolved several related quota migration issues, but some individual accounts may still need a manual correction applied by the support team. Step 1 — Confirm Your Entitlement Before Reaching Out 1. Log in to your Search Atlas account and navigate to your account or subscription settings to check the number of OTTO Sites currently shown. 2. Compare that number against your expected entitlement: legacy PRO plans included 5 OTTO Sites, plus 1 additional site per paid top-up add-on purchased. 3. Note whether any of your projects are currently active or frozen — the support team will ask for this information when reviewing your account. 4. Locate any records of your original plan and paid add-ons (for example, a billing confirmation email or invoice showing the OTTO Sites add-on purchase). Step 2 — Submit a Correction Request This quota correction cannot be made from within your account settings — it requires a manual adjustment by the Search Atlas team. To get this resolved quickly, contact support and include the following in your message: - Your account email address - The number of OTTO Sites currently shown in your account - The number of OTTO Sites you expect based on your legacy PRO plan (e.g., 5 included + 1 paid add-on = 6 total) - Any billing records or invoices showing your original plan and add-on purchases - A list of which projects on your account are currently active versus frozen Step 3 — What Happens After You Contact Support Once the support team receives your request, they will review your billing record to confirm your legacy PRO plan and any paid top-ups. If the discrepancy is confirmed, a quota correction will be applied directly to your account — no action is needed on your end. After the correction is applied, log back in and verify that your OTTO Sites count reflects the correct entitlement. Tips to Speed Up the Process - Send all the information listed in Step 2 in your first message to avoid back-and-forth delays. - If you have a billing confirmation email or invoice showing the paid OTTO Sites add-on, attach it to your support request. If your OTTO Sites quota does not reflect your legacy PRO plan entitlement, please contact us via the live chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team so we can review and correct your account.

AI Agent Loop Drained Your Article Quota

🔍 What Happened In some cases, the AI agent inside Content Genius can enter a loop where it repeatedly creates and recreates articles without stopping. Each cycle consumes your article quota and premium AI quota, even though no usable content is produced. This is a known platform issue that our engineering team is actively working to resolve. ⚠️ Can You Fix This Yourself Quota restoration cannot be done from within your account settings — it requires a backend credit applied directly by our support team. However, you can take two immediate steps right now to stop further quota loss and speed up your reset: 1. Stop the AI agent immediately. As soon as you notice the loop, stop or close any active AI agent task that is running to prevent additional quota from being consumed while you wait for the reset. 2. Document what you see. Take a screenshot of your current article list or quota usage screen and note the approximate time the loop started and the project or site affected. This information will allow our team to process your reset faster. Once you have stopped the agent and gathered those details, use the chat widget at the bottom of this page to message our support team directly. Paste your screenshot, the date and time the loop started, and the affected project name into your first message. A team member will review your account activity, confirm the quota consumed by the loop, and apply the backend credit — you will be notified as soon as the reset is complete so you can resume working right away. If you do not receive a response within a few minutes during business hours, type human teammate in the chat widget to be connected with a member of our team. 🛠️ What Our Team Will Do When you contact support, a team member will: 1. Review your account activity to confirm the loop occurred and identify how much quota was consumed. 2. Perform a backend reset of your affected content and premium AI quotas. 3. Confirm once the reset is complete so you can resume working. This process is straightforward and our team can action it quickly once they have reviewed your account. 📋 Before You Reach Out To help our team resolve this as fast as possible, have the following ready when you open chat: - Approximate date and time the loop occurred. - The project or site the AI agent was running on. - Any article titles or keywords the agent was working with, if you remember them. - A brief description of what you observed — for example, articles being created multiple times in a row. 💡 How to Avoid This in the Future While our engineering team works on a permanent fix, you can reduce the risk of a loop consuming your quota by: - Monitoring AI agent tasks closely when first starting a large batch of article generation. - Stopping the agent manually if you notice the same article being created more than once. - Running smaller batches rather than large site-wide generation runs so that any loop is caught earlier with less quota impact.

🔍 Site Audit Project Limits and Plan Upgrades

🗂️ Understanding Site Audit Project Limits Each Search Atlas plan includes a set number of Site Audit projects you can run at one time. These limits apply to the number of active projects in your account, not the number of pages crawled per audit. Here is a general breakdown of project limits by plan tier: - Starter: Limited number of concurrent Site Audit projects - Pro: Up to 100 active Site Audit projects - Enterprise: Custom limits tailored to your team's needs If your dashboard shows 100 projects and you believe you were promised a different amount, this article will help you understand why and what your options are. ⚙️ Why Your Dashboard May Show 100 Audits on Pro The Pro plan includes up to 100 active Site Audit projects by default. This is not a bug or an error — it reflects the standard project allocation for your current plan. If you were told you have unlimited Site Audits, this may have referred to unlimited page crawls within a single audit project, or it may have been a miscommunication during the sales process. The project count cap (how many separate websites or audits you can run simultaneously) is a separate limit from crawl depth. Key distinction to keep in mind: - Project limit: How many individual Site Audit projects you can create and run (e.g., 100 on Pro) - Crawl limit: How many pages are crawled within a single audit project (varies by plan) 🚀 How to Add More Site Audit Projects If you have reached your project limit and need to add more, you have two options: 1. Upgrade to Enterprise: Enterprise plans offer custom project limits designed for agencies and large teams managing many websites. Pricing is tailored to your specific usage requirements. 2. Delete inactive projects: If some of your existing Site Audit projects are no longer needed, you can delete them to free up slots within your current plan. To delete an existing Site Audit project and free up a slot, follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to Site Explorer in the left sidebar. 3. Locate the Site Audit project you want to remove. 4. Open the project settings and select Delete Project. 5. Confirm the deletion. The slot will become available immediately. 💡 Escalating to an Enterprise Plan If your team manages a high volume of websites and 100 projects is not sufficient, an Enterprise plan may be the right fit. Enterprise plans include: - Custom Site Audit project limits beyond the standard 100 - Dedicated onboarding and account support - Flexible pricing based on your team's scale - Access to advanced features and higher usage thresholds across the platform To discuss Enterprise pricing and get a custom quote, reach out directly through the platform's live chat so our team can review your account and provide accurate figures. ❓ Frequently Asked Questions Does deleting a project remove my historical audit data? Yes. Deleting a Site Audit project permanently removes all crawl history and reports associated with it. Make sure to export any data you need before deleting. Can I temporarily pause a project instead of deleting it? Currently, Site Audit projects cannot be paused. You can stop scheduled crawls, but the project will still count toward your active project limit. Will my project limit increase automatically if I upgrade my plan? Yes. Once your plan upgrade is confirmed, your new project limit will be reflected in your dashboard immediately. 🛠️ Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 SEO Report Builder Monthly Limits and Plan Quotas

📋 Overview The Search Atlas Report Builder lets you create professional, branded SEO reports for your clients or internal teams. Each plan includes a set number of reports you can generate per month. This article explains how those limits work, where to check your current usage, and what to expect when you run reports on a regular schedule. 🔍 Where to Find the Report Builder To access the Report Builder, go to the left sidebar and click Reports. This takes you to the projects list at /report-builder/projects-list, where you can view, create, and manage all your SEO reports. 📊 How Monthly Report Limits Work Your Search Atlas plan includes a monthly quota that defines the maximum number of SEO reports you can create within a calendar month. Key things to know about how this quota works: - Quota resets monthly: Your report allowance refreshes at the start of each billing cycle, so unused reports do not carry over to the following month. - Each report counts once: Creating a new report project counts as one report toward your monthly limit. Editing or updating an existing report does not consume an additional credit. - Running once a month fits easily: If your workflow involves generating one report per client or project per month, this cadence is well within the designed use of the tool and should align comfortably with most plan quotas. - Quota is account-wide: The limit applies to your entire account, not per user or per workspace. ✅ Does Running a Report Once a Month Fit My Plan? For the vast majority of customers, running reports once a month per client or project fits well within plan limits. Here is a simple way to think about it: 1. Count the number of active clients or projects for which you need monthly reports. 2. Compare that number against your plan's monthly report quota. 3. If your client count is at or below your quota, you are fully covered for a once-a-month cadence. For example, if your plan allows 20 reports per month and you manage 15 clients, creating one report per client each month uses 15 of your 20 available reports — leaving 5 reports as a buffer for ad-hoc or one-off requests. 📈 Checking Your Current Usage and Plan Quota To see how many reports you have used and how many remain in the current period: 1. Log in to your Search Atlas account. 2. Click the top-right avatar (Account Menu) and go to Billing → Plans & Top-ups. 3. Look for the Plan Usage or Quota summary, which shows your current report count alongside your monthly limit. If you are unsure where to find this information in your specific plan view, the live chat widget can point you to the right place instantly. ⚠️ What Happens If You Reach Your Limit If your account reaches its monthly report quota before the period resets, you will not be able to create new reports until the quota refreshes at the start of your next billing cycle. To avoid interruptions: - Monitor your usage regularly, especially if you manage a large number of clients. - Plan report creation in advance so you do not exhaust your quota early in the month. - Consider upgrading your plan if you consistently need more reports than your current quota allows. 🚀 Upgrading Your Plan for Higher Quotas If your monthly report needs exceed your current plan's quota, upgrading to a higher-tier plan increases the number of reports available to you each month. To explore upgrade options, go to the top-right avatar (Account Menu) → Billing → Plans & Top-ups and review the available plans. You can upgrade directly from that page. 💡 Tips for Managing Reports Efficiently - Reuse report templates: Build a report template once and duplicate it for each client — this keeps your branding consistent and saves setup time each month. - Archive inactive projects: Keep your projects list tidy by archiving reports for clients you are no longer actively working with. - Schedule thoughtfully: If you produce reports for many clients, stagger creation across the first week of the month so you always have capacity available. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Quota Not Renewing on Expected Date

🔍 Overview Your monthly quotas — used for tracking client websites and running SEO tools — are designed to refresh automatically each billing cycle. If your quota is fully used up and the renewal date has passed without a reset, a payment processing issue may be the cause. This article explains why this happens and what steps to take. ⚙️ Why Quota Renewal Can Be Delayed Monthly quotas renew when a successful payment is processed for your subscription. If payment is not collected on your expected renewal date — for example, if your card was not charged — the quota reset will not trigger automatically. This means your tools will remain at zero until the billing issue is resolved. Common reasons payment may not process on time include: - An expired or outdated payment method on your account - A card authorization that was not completed - A billing processing delay on the platform side 🛠️ What You Can Do Right Now 1. Check your billing information. Go to the top-right corner of the platform, click your avatar, then navigate to Billing → Plans & Top-ups. Review your current plan status and confirm that a valid payment method is on file. 2. Verify your payment method. In the same Billing → Plans & Top-ups section, use the Add Payment Method option if your card is missing, expired, or needs to be updated. 3. Review recent billing activity. Navigate to Billing → Invoices and Billing → Activity Log to check whether a charge was successfully processed for the current cycle. If no invoice exists for this period, payment was likely not collected. 4. Contact support to trigger the renewal. If your payment details are correct but your quota still has not renewed, the Billing and Accounts team can manually process the charge and trigger the reset. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Have your payment details ready so the team can authorize and process the charge promptly. ✅ What Happens After the Issue Is Resolved Once the billing team processes the payment successfully, your monthly quota will be renewed. You will then be able to resume tracking client websites and using your tools without interruption. You can confirm the renewal by checking your quota status in the relevant section of the platform. 💡 Tips to Prevent This in the Future - Keep your payment method up to date in Billing → Plans & Top-ups to avoid missed charges. - Monitor your Billing → Activity Log around your expected renewal date each month to confirm a charge was processed. - If you notice your quota is exhausted earlier than expected, check whether a top-up or plan change may better suit your usage needs. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix OTTO Slot Overcharges and Adjust Quotas

🔍 Overview Some customers have noticed discrepancies between the number of OTTO slots they actively use and the number they are billed for. This can happen when slots are cancelled but not immediately removed from your quota, or when account migrations result in incorrect slot counts. This article explains why this happens and what steps to take to resolve it. 📊 Understanding OTTO Slot Billing Your OTTO SEO quota determines how many websites you can activate OTTO on at the same time. Billing is based on the number of slots assigned to your account, not just the ones actively in use. This means: - Unused slots still count toward your quota if they have not been formally removed from your account. - Cancelled add-ons may not immediately reduce your slot count, which can lead to being billed for slots you no longer need. - Account migrations from earlier versions of OTTO may have introduced quota mismatches for some customers. If you believe you are being billed for more slots than you are using or have requested, the steps below will help you identify the issue and get it corrected. ⚙️ How to Check Your Current OTTO Slot Usage 1. Log in to your Search Atlas account. 2. In the left sidebar, click OTTO SEO → SEO Automation (or navigate to /seo-automation-v3). 3. Review the list of sites with OTTO activated. Count the number of active projects. 4. Compare this number to the total slots shown in your account quota or billing summary. If the number of billed slots is higher than the number of active OTTO projects, you likely have unused slots that should be removed. 💡 Common Reasons for Slot Discrepancies - Cancelled quota add-ons not yet reflected: When you cancel an OTTO slot add-on, there can be a delay before the slot count is updated in the product. In some cases this requires a manual correction by our team. - Legacy migration issues: Customers migrated from earlier OTTO versions may have had their quotas set incorrectly during the transition. - Slots added during promotions: Promotional quota boosts that were later removed may not have been fully reconciled on all accounts. 🚀 How to Request a Slot Reduction or Billing Adjustment If you have identified unused OTTO slots or believe you have been overcharged, our team can review your account and apply the necessary corrections. To get this resolved quickly, please have the following information ready before reaching out: - The total number of OTTO slots currently billed to your account. - The number of slots you are actively using. - The number of slots you want removed. - The approximate date range during which the overcharge occurred (for example, the past three months). Our team will audit your quota allocation, remove any unused slots, and review whether a billing credit is applicable for the period in question. ❓ Frequently Asked Questions Will removing unused slots affect my active OTTO projects? No. Our team will only remove slots that are not linked to any active OTTO project. Your live sites will not be affected. Can I receive a refund for months I was overcharged? Billing credits or refunds for overcharged periods are reviewed on a case-by-case basis. When you contact us, provide the billing dates in question so our team can investigate and advise on eligibility. How long does it take to correct my quota? Most quota adjustments are completed within one to two business days once our team has reviewed your account. What if my slot count looks correct in the app but my invoice shows a higher number? This can indicate a sync issue between the billing system and the product. Contact us via live chat and our team will reconcile both systems. 🆘 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix OTTO Sites Billing Quota Mismatch and Downgrade Issues

🔍 Overview Some customers notice a mismatch between the number of OTTO sites they paid for and the number shown in their account. In some cases, attempts to downgrade the site count through the platform do not take effect, and an unexpected charge appears. This article explains what to do if your account is affected. 💡 Why This Happens OTTO site quota mismatches and failed downgrades can occur due to account-level billing inconsistencies that require manual correction by our support team. These issues cannot always be resolved through self-service alone. 📋 What to Have Ready Before Contacting Support Because this type of issue requires a manual correction on the backend, please gather the following information before reaching out so our team can resolve it as quickly as possible: - Your project or account name as it appears in Search Atlas. - The number of OTTO sites currently shown in your account versus the number you intended to have on your plan. - Any unexpected charges: note the exact date(s) and amount(s) from your billing history (top-right corner avatar → Billing → Invoices / Activity Log). - A description of what happened when you attempted to downgrade — for example, whether the change appeared to save but did not take effect, or whether the platform prevented you from reducing the count. Our team will manually correct your site quota and review your eligibility for a refund where applicable. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Upgrading Plans, Switching Quota & Keeping Your Loyalty Discount

🗺️ Overview This article answers the three most common questions customers ask before upgrading their Search Atlas plan: whether they can switch to a Universal Quota model, how to upgrade to the Agency package, and whether an existing loyalty discount will transfer to the new plan. 📊 What Is Universal Quota? Universal Quota is a flexible credit pool that can be used across multiple Search Atlas tools — rather than having separate, tool-specific limits. Instead of a fixed allocation per feature, all your credits draw from one shared balance, giving you more control over how you use the platform. Who can switch? Universal Quota is available on eligible plans, including the Agency package. If your current plan does not include Universal Quota, upgrading to Agency will give you access to it. ⚙️ How to Upgrade to the Agency Plan To upgrade your plan, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab (Billing). From there you can select the Agency package and complete the upgrade. If you are unsure where to find these settings or run into any difficulty during the process, our team can guide you through it or handle the upgrade on your behalf. Once the upgrade is processed, your new quota limits and feature access will activate. If you notice that your quota has not updated after completing the upgrade, reach out to our team for assistance. 🏷️ Will My Loyalty Discount Transfer to the New Plan? This is the most important thing to check before upgrading. In most cases, a loyalty or promotional discount you hold on your current plan should carry forward when you upgrade — but this is not always automatic. Before confirming your upgrade, note your current billing details and discount information so that our team has everything they need to verify and reinstate any discount that does not carry over. If your discount does not appear on your new plan after upgrading, our team can review your account and correct this manually. When reaching out, please have the following ready: - Your account email address - The name of the plan you are upgrading from and to - Details of the discount or promotional rate you expect to retain 🤔 Should I Contact Our Team Before Upgrading? If you have any questions about how an upgrade will affect your current discounts, quota, or billing, we strongly recommend reaching out to our team before proceeding. This allows us to evaluate your specific account situation and ensure a smooth transition. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

OTTO AI Suggestions Limits and Plan Upgrades

What Are OTTO AI Suggestions? OTTO AI Suggestions are AI-generated SEO recommendations applied across your connected sites. Each suggestion consumed counts against your plan's AI Suggestions quota. How to Check Your Current Usage and Limits To review your current AI Suggestions quota and active OTTO site count, navigate to your account's Billing or Subscription section inside Search Atlas. There you can see your plan details, including how many OTTO sites are active and how much of your AI Suggestions quota has been used. How to Get More OTTO AI Suggestions or More Active Sites If you have reached your plan's site limit or your AI Suggestions quota, you may be able to upgrade to a higher plan tier that includes a larger quota and more active OTTO sites. To explore available options, go to the Billing or Subscription area of your account and review the plan comparison options shown there. Select the option that fits your needs and follow the on-screen steps to complete the change. Because specific quota figures and plan tier details vary and are updated over time, the most accurate and up-to-date information about what each plan includes will be visible directly in the plan comparison screen inside your account. When to Contact Support If your quota appears incorrect, your usage is not updating as expected, or you are unsure which plan best fits your needs, our team can review your account and guide you to the right option. When reaching out, please have the following ready so we can assist you quickly: - Your account email address - The number of active OTTO sites you currently have and how many you need - A description of any error or unexpected behavior, including the exact message shown If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix PRO Plan User Seat Quota Mismatch

🔍 Overview The Search Atlas PRO plan includes a set number of user seats by default. Some PRO plan accounts — including active subscriptions and PRO trials — have reported seeing fewer user seats than expected. This article explains what is happening and what to have ready when reaching out to our team for a correction. ⚠️ What Caused the Mismatch A mismatch in the seat quota assigned to certain PRO plan accounts has been reported, resulting in fewer user seats appearing than the plan entitles. This is a backend account configuration issue that our support team can review and correct directly on your account. 🛠️ What to Do If Your Seat Count Looks Wrong Because this issue requires a backend correction, there are no self-serve steps that will resolve it. Please contact our support team so they can review and fix your account's seat allocation. When escalating, have the following ready: - Your account email address - The current seat count as displayed on your account - Whether your account is on a paid PRO subscription or a PRO trial - The date you first noticed the discrepancy ❓ Frequently Asked Questions - Does this affect PRO trials as well as paid subscriptions? Yes, the seat quota mismatch has been reported on both active PRO subscriptions and PRO plan trials. Contact our support team so they can review your specific account. - What information should I have ready when I contact support? Please provide your account email, the seat count currently displayed on your account, whether you are on a paid plan or trial, and the date you first noticed the issue. - How long does the correction take? Once our team has reviewed your account, the seat quota correction is applied directly on the backend. Our team will confirm once the update has been made. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Agency LLM Site Limits and Plan Upgrades

🔍 Overview Search Atlas agency plans include a set number of LLM Visibility projects (also referred to as LLM sites or OTTO sites). If you are managing multiple clients and need more than your current plan allows, this article explains how limits work, what to do when you hit your quota, and how to expand your capacity. 📊 Understanding Your LLM Site Quota Every Search Atlas plan includes a defined number of LLM Visibility projects you can activate at one time. Once that limit is reached, you may see a quota exhausted message when attempting to create or activate additional projects. - Quota exhausted error: You have reached the maximum number of active LLM sites allowed on your current plan. - Upsell prompt appearing unexpectedly: In some cases, a quota display issue may show an upsell even when you have remaining entitlements. If this happens, please contact support before purchasing anything additional. - Unlimited entitlement not applying: If your plan is supposed to include unlimited LLM projects but you are still seeing quota errors, this is a known provisioning issue — contact support immediately so our team can resolve it on your account. ⚙️ How to Check Your Current Plan and Quota To review your current LLM site allowance and plan details, navigate to the Billing section of your account. Your plan details, including the number of LLM sites included, will be displayed there. If you are unsure where to find this or the information does not appear as expected, contact support and our team can confirm your current entitlements. 🚀 How to Upgrade Your Plan or Add More LLM Sites If you need more LLM sites than your current plan includes, you have two options: upgrade to a higher-tier plan or purchase additional capacity. To explore either option, visit the Billing section of your account where available plans and add-on options are listed. If you do not see an upgrade or top-up option that meets your needs, or if you are unsure which plan is right for your agency, contact support — our team can review your account, confirm your current entitlements, and manually provision additional capacity where needed. When contacting support, please have the following ready: - Your agency account name - The number of additional LLM sites you need - The exact error message or behaviour you are seeing 💡 Tips for Agencies Managing Multiple Clients - Regularly audit your active LLM projects and deactivate any that are no longer needed to free up quota for new clients. - Plan ahead when onboarding new clients — check your remaining quota before starting the activation process. - If you suspect a provisioning or display error (e.g. seeing a quota limit that does not match your plan), always contact support before making any additional purchases. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Website Studio Token Quota and HTML Upload Guide

Overview Website Studio uses tokens to power AI-assisted building, HTML uploads, and project generation. If you have run low on tokens — especially after working on a project that encountered errors — this article explains how quotas work, what counts toward your usage, and how to request a reset when needed. Understanding Your Token Quota Website Studio draws from your plan's token pool. Every AI-assisted action — including generating pages, editing content, and uploading HTML projects — may consume tokens. Key things to know: - HTML uploads are supported within Website Studio and may count toward your token quota depending on the scope of the upload. - Quota display discrepancies: Some accounts may temporarily show a quota figure that does not reflect the true remaining balance. If your displayed quota looks inconsistent with your activity, this may be a display issue rather than real consumption. - Quota stuck issue: In some cases, the quota counter can appear frozen or incorrect. If your quota looks wrong, contact our support team for a manual review. Tokens Spent on a Broken or Failed Project If you invested tokens into a project that failed — due to a file upload error or an unexpected generation issue — those tokens may have been consumed without producing a usable result. Here is what you should know: - Tokens consumed due to platform errors or confirmed bugs are eligible for a manual quota reset or token credit, reviewed case by case by our support team. - To qualify, you will need to describe the project, the approximate date of the failed uploads, and the impact on your token balance. How to Request a Token Reset If you believe tokens were consumed incorrectly — or you need an urgent reset to complete a client project — please have the following information ready when reaching out: - Your account email and project name - The approximate date(s) of the failed or unsuccessful actions - A description of what went wrong and how it affected your token balance - Any error messages you encountered Our team will review your case and, where appropriate, apply a manual quota reset or token credit to your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Manage AI Visibility and OTTO SEO Plan Limits

🔍 Understanding Your Plan Limits Every Search Atlas plan includes a set number of AI Visibility projects and OTTO SEO sites. These limits are defined by your current subscription tier. When you reach your limit, you will not be able to create new projects or activate additional sites until you either upgrade your plan or purchase a top-up. - AI Visibility projects — used to monitor and improve how your brand appears in AI-generated search responses (LLMs, AI overviews, etc.). - OTTO SEO sites — used to automate on-site SEO optimizations across your connected domains. 📋 How to Check Your Current Usage 1. Log in to your Search Atlas account. 2. Navigate to OTTO SEO → All Sites (SEO Automation) via the left sidebar. 3. Review the number of active sites displayed on the dashboard to see how many slots are in use versus available. 4. For AI Visibility projects, open the AI Visibility section and check how many projects are active against your plan allowance. 🚀 How to Add More AI Visibility Projects or OTTO SEO Sites If you have reached the limit on either AI Visibility projects or OTTO SEO sites, you have two general options: - Upgrade your plan — Moving to a higher-tier subscription increases the number of AI Visibility projects and OTTO SEO site slots included by default. - Purchase a top-up — Depending on your plan, you may be able to purchase additional slots without changing your base subscription. Because the exact steps and available options vary by account and plan type, please contact our support team to confirm which upgrade or top-up options are available for your specific account and to get guided through the process. 💡 Tips for Managing Your Slots Efficiently - Audit active projects regularly. Remove or archive projects for domains you are no longer optimizing to free up slots for new work. - Before making any plan changes, contact our team to understand which projects or sites may be affected and what steps to take beforehand to avoid data loss. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fix Site Metrics Quota Errors on Trial Accounts

🧭 Overview If you signed up for a 7-day trial and see a quota error when trying to access Site Metrics — even though your usage dashboard shows 0/0 utilization — you are not alone. This is a known behaviour specific to trial accounts and is related to how credits and quotas are provisioned during the trial period. ⚠️ Why This Happens Trial accounts use a separate quota system called Universal Credits. During the trial, a cap is applied to Universal Credits to limit usage to trial-tier levels. When that cap is reached or is not correctly initialised, the platform returns a quota exhaustion error — even if the usage counter appears to show zero. In short, the 0/0 display is a cosmetic mismatch. The underlying billing system has already flagged the account as having reached its trial credit limit, which blocks access to data-intensive tools like Site Metrics. 🛠️ What You Can Do Right Now 1. Verify your trial status. Go to your account settings and confirm your trial is still active and has not expired early due to a billing or provisioning issue. 2. Try accessing Site Metrics again after a few minutes. Navigate to Left sidebar → Site Metrics (or go to /site-explorer/list). Occasional provisioning delays can cause temporary errors that resolve on their own. 3. Check sub-tools individually. Some trial accounts have partial access. Try navigating to Left sidebar → Keywords → Keyword Magic or Left sidebar → Keywords → Rank Tracker (Keyword Rank Tracker) to see if specific features are available. 4. Upgrade your plan. If you need immediate, full access to Site Metrics and all sub-tools, upgrading from a trial to a paid subscription removes the Universal Credit cap and fully unlocks your quota. 📊 Understanding Trial Quota Limits Trial accounts are intentionally capped on certain high-usage features to reflect trial-tier access. Here is what to expect: - Site Metrics: Limited by Universal Credit caps; quota errors may appear even at 0/0 displayed usage. - Keyword Magic, Rank Tracker, Keyword Gap: Accessible via Left sidebar → Site Metrics, but subject to the same trial credit restrictions. - OTTO SEO: Available at Left sidebar → OTTO SEO → All Sites (SEO Automation) — trial access may also be limited depending on your provisioned tier. ✅ After Upgrading to a Paid Plan Once you upgrade, your quota is re-provisioned automatically by the billing system. You should regain full access to Site Metrics and all related tools within a few minutes. If access does not restore after upgrading, try refreshing the page or logging out and back in. 💡 Frequently Asked Questions - Why does my quota show 0/0 if I have hit a limit? The usage counter displayed in the UI reflects a different metric than the Universal Credit cap applied at the billing level. The two can fall out of sync during the trial period — this is a known issue our engineering team is actively working to improve. - Will my trial days be refunded if I could not access Site Metrics? Please contact our support team via the chat widget (see below) and a teammate can review your account and advise on next steps. - Is this happening to everyone on a trial? Not all trial accounts are affected. The error is more likely to occur when quota provisioning does not complete successfully at signup. 🙋 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Delete Frozen OTTO Projects Blocked by Quota

🔍 Understanding the Problem When you downgrade your Search Atlas plan, OTTO projects that exceed your new quota become frozen. Because frozen projects cannot be unfreeezed without a higher-tier plan, and because the platform previously blocked deletion of frozen projects, many users found themselves stuck — unable to remove old projects or add new ones. Good news: this has been resolved. Search Atlas engineering has shipped updates that allow frozen and deep-frozen OTTO projects to be deleted, freeing up your quota slot so you can add a new project within your current plan limits. ⚙️ What You Can Do Now If you are on a plan that limits you to a set number of active OTTO projects, you can now delete frozen projects directly to reclaim those slots. Follow the steps below. 1. Open the platform and go to Left sidebar → OTTO SEO → All Sites (SEO Automation). 2. Review the list of your existing OTTO sites. Frozen projects will be visually indicated as inactive or locked. 3. Select the frozen project or projects you want to remove. 4. Delete the selected projects. The slot should be freed immediately, allowing you to create or activate a new OTTO project within your quota. If the deletion option does not appear for a specific frozen project, or if deleting a project does not free your slot as expected, do not attempt to work around the issue — contact support directly using the instructions at the bottom of this article. 📊 A Note on Quota and Slot Timing In some cases there was a known delay of up to 24 hours before a deleted OTTO project fully released its quota slot. This issue has been addressed by the engineering team. If you delete a project and your slot does not appear to be freed after a reasonable wait, reach out to support so the team can verify your account on the backend. ⚠️ When You Need the Support Team There are situations where self-service deletion may not be possible — for example, if a project appears frozen but cannot be selected or deleted through the interface, or if the project no longer exists on your end but is still counting against your quota. In these cases, the support team can manually remove the affected domains from the backend to restore your available slots. When contacting support, have the following ready: - The full domain name (or names) you want removed - Confirmation that these projects are frozen and you no longer need them - Your current plan and how many OTTO slots it allows 💡 Tips to Avoid This Issue in the Future - Before downgrading your plan, review how many active OTTO projects you have and delete any you no longer need. - If you anticipate a plan change, proactively reduce your active OTTO sites to match the quota of your target plan. - Regularly audit your OTTO projects under Left sidebar → OTTO SEO → All Sites (SEO Automation) to keep your list clean and within limits. 🆘 Get Further Help If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix OTTO Site Quota After Deleting a Project

🔍 Overview When you delete an OTTO project and its pixel, you might expect your site quota to return to zero immediately. However, the platform can sometimes still show 1 OTTO site in use, preventing you from installing the pixel on a new URL. This article explains why this happens and how to resolve it. ⚙️ Why Does This Happen? Deleting an OTTO project does not always instantly release the associated site slot from your quota. There are a few common reasons this occurs: - Cache delay: The quota counter can take a short time to refresh after a project is deleted. - Pixel still linked: If the pixel was removed from your website but the project was not fully deactivated inside Search Atlas, the slot may remain occupied. - Domain still registered: The original domain may still be registered against your account even after project deletion, holding the quota open. 🛠️ How to Free Your OTTO Site Quota Follow these steps carefully to release the occupied slot and install your pixel on a new URL. 1. Go to OTTO SEO → All Sites (SEO Automation): In the left sidebar, click OTTO SEO, then All Sites (SEO Automation). This opens the OTTO dashboard at /seo-automation-v3. 2. Check for remaining projects: Review the project list for any entries tied to your old URL — including projects with a disconnected or inactive status. These can still hold a quota slot. 3. Fully deactivate the project: Open the old project, then look for a Deactivate or Disconnect Site option. Complete this step before deleting — skipping deactivation is the most common reason the slot is not released. 4. Delete the project: Once deactivated, delete the project using the project settings or the trash icon. 5. Refresh your quota: Return to the main OTTO SEO dashboard and wait up to 2 minutes, then refresh the page. Your site count should now show 0. 6. Install on your new URL: Create a new OTTO project for your new URL and follow the standard pixel installation steps. ✅ Confirm Your Quota Has Been Released After completing the steps above, verify the following before setting up your new project: - The OTTO SEO dashboard shows 0 of your allotted sites in use. - No old projects appear in the project list, even with inactive or disconnected labels. - The option to add a new site is no longer greyed out or blocked. 💡 Tips to Avoid This Issue in the Future - Always deactivate a project first before deleting it — this ensures the site slot is properly released. - Remove the OTTO pixel from your website after deactivating the project in Search Atlas, not before. - If you plan to move to a new domain, deactivate and delete the old project before creating the new one to avoid hitting your quota limit. 🆘 Still Seeing 1 Site in Use? If you have followed all the steps above and your quota still shows 1 site in use, a manual reset may be needed on the account level. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Restore Promotional OTTO Site Quota

📋 Understand the Promotion Issue Some customers received a December 2025 promotion granting 5 OTTO sites for life, but the account dashboard may show only 4 OTTOs. This happens when a system migration or quota recalculation temporarily overrides the promotional allowance. The promotion itself remains valid; the display just needs a refresh from our specialized team. ✅ Verify Your Current OTTO Count Before requesting a restore, confirm the number shown in your account: 1. Open the left sidebar and click OTTO SEO (OTTO SEO Projects). 2. Count the OTTO-enabled sites listed. If you see 4 instead of the promised 5, proceed to the next step. 🛠️ Request a Permanent Quota Restore The fix requires a backend adjustment by our specialized team. You can trigger this review directly: 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Mention: "December 2025 lifetime promotion for 5 OTTO sites — account shows only 4, please restore permanently." The team will apply the correction and confirm once the fifth OTTO site appears in your OTTO SEO (OTTO SEO Projects) list. 🔍 Confirm the Fix After the agent confirms the update, revisit OTTO SEO (OTTO SEO Projects) and verify that all 5 OTTO sites are visible. If the count is still incorrect, reply in the same chat thread so the team can re-check immediately. 💡 Why This Happens Periodic billing-system cleanups (such as the removal of temporary unlimited-quota flags) can reset site quotas to the base plan value. Lifetime promotional quotas are stored separately and must be re-applied after such cleanups. Our engineering tickets track these events to prevent future drops.

🚀 Starter Plan Features, OTTO Limits & Presales Calls

🧭 Overview This article answers the most common questions from customers who are evaluating Search Atlas before starting a trial. It covers the Starter plan's key features, what the 1 OTTO SEO project limit means in practice, and how to arrange a personalised consultation before you commit. 📦 What Is Included in the Starter Plan? The Starter plan gives you access to the core Search Atlas toolkit at an entry-level price. Key inclusions are: - 1 OTTO SEO project — one active AI-powered SEO automation project at a time (explained in detail below). - OTTO SEO V3 tools — accessible via the left sidebar under OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3). - Backlink analysis — run Link Gap Analysis via More Features → Backlinks → Link Gap Analysis. - Standard keyword research, content, and site audit tools included in the base platform. Features such as Agency Whitelabel (found at More Features → Agency Hub) are available on higher-tier plans and are not included in Starter. 🤖 What Does "1 OTTO SEO Project" Mean? OTTO SEO is Search Atlas's AI automation engine. It crawls your site, identifies SEO issues, and deploys fixes automatically. The 1 OTTO SEO project limit on the Starter plan means: - You can connect and actively automate one website with OTTO at any given time. - OTTO will audit that single site, generate recommendations, and apply approved optimisations — all within that one project. - You are not limited to auditing one page; OTTO audits the entire connected website within the project. - If you manage more than one website and need concurrent OTTO projects, you would need to upgrade to a higher-tier plan. To access OTTO SEO, go to the left sidebar and select OTTO SEO → All Sites (SEO Automation), or navigate directly to /seo-automation-v3. 📞 How to Request a Presales Consultation If you would like to speak with a Search Atlas team member before starting your trial — for example, to discuss your specific use case, confirm which plan is right for you, or get a live walkthrough — you can request this directly through the platform's live chat: 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Let them know you are interested in a presales consultation and share any specific questions you have about features or pricing. Our team can schedule a 1-on-1 call, answer feature-specific questions, and help you identify the best plan for your goals — all before you start a trial or enter any payment details. 💡 Starter Plan: Quick Comparison Tips When deciding whether Starter is right for you, keep these points in mind: - Single-site operators and freelancers managing one website are well-suited to the Starter plan. - Agencies or consultants handling multiple client sites simultaneously will benefit from upgrading to a plan that supports multiple OTTO projects. - All plans include the same core platform interface; higher tiers unlock more projects, more credits, and advanced features like whitelabelling. 🛠️ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 LLM Quota Limits and Upgrade Options — Multi-Site Management

🔍 What Are LLM Quotas? LLM (Large Language Model) quotas control how many AI-powered actions — such as content generation, OTTO suggestions, and automated SEO tasks — your account can perform within a billing cycle. Each plan includes a set quota that resets at the start of your next billing period. If you manage multiple sites, your quota is shared across all of them. Running OTTO SEO workflows on 8 or more sites simultaneously can exhaust your monthly quota faster than expected. 📋 How Quotas Are Allocated by Plan Quota limits vary depending on your current subscription tier. Different plans are designed to accommodate different levels of AI usage and numbers of active sites. To find out exactly which quota applies to your plan and how much you have remaining in your current billing cycle, contact our team directly — quota details are account-specific and our team can pull this information for you. 🚀 Options for Managing 8 or More SEO Sites If your current plan does not appear sufficient for the number of sites you manage, here are the steps to take: 1. Check your current quota and plan details — Before taking any action, confirm your current quota allowance and usage with our support team, who can review your account and provide accurate figures. 2. Request a plan upgrade or quota increase — Once you know your current limits, ask our team about upgrading to a higher tier or requesting a custom quota adjustment. Enterprise plans include dedicated quota pools, multi-user access controls, and priority support tailored to agency or multi-brand setups. 3. Prioritize your most critical sites — While awaiting an upgrade or quota reset, focus AI usage on the sites that need the most attention during the current cycle to avoid exhausting your quota on lower-priority work. 🔄 When Does My Quota Reset? Your LLM quota resets automatically at the start of each billing cycle — either monthly or annually, depending on your subscription. The reset date is shown in your account billing details. Note that unused quota does not roll over to the next cycle. 💳 Unexpected Charges — OTTO Ads Addon If you were charged for an OTTO Ads addon after canceling it, this is a billing discrepancy that needs to be reviewed by our team. When escalating this issue, please have the following ready: your account email, the approximate date you canceled the addon, and the date and amount of the unexpected charge. Our team will investigate and advise on next steps. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ OTTO SEO Frozen Projects and Quota Management

Overview When you delete an OTTO SEO project, you may notice that your quota does not immediately free up. In most cases, this happens because a frozen project is still occupying a quota slot. Frozen projects are not the same as active or deleted projects — they exist in a suspended state that still counts against your plan limit until they are properly removed. What Is a Frozen OTTO SEO Project? A frozen project is an OTTO SEO project that has been suspended — either automatically by the system or manually — but has not been fully deleted. Frozen projects: - Continue to occupy a quota slot on your account. - Do not appear in your active project list by default. - Block you from creating new OTTO SEO projects if your quota is at its limit. - Remain in a frozen state until they are properly removed. This is the most common reason customers see a full quota even after deleting what appears to be their only project. How to Identify and Remove Frozen Projects To resolve a quota issue caused by a frozen project, you will need to locate any frozen projects in your account and remove them. Frozen projects may not appear in your default active project view, so look for a way to view all projects or filter by status within the OTTO SEO section of the platform (URL: /seo-automation-v3). Because the exact steps to unfreeze and delete a project may vary depending on your account and the current version of the platform, we recommend reaching out to our support team directly so they can guide you through the correct process for your account and confirm that the quota slot has been fully released. What to Have Ready When You Contact Support To help our team resolve your quota issue as quickly as possible, please have the following information ready: - Your account name or the email address associated with your Search Atlas account. - The name of the OTTO SEO project (or projects) you believe may be frozen. - The current quota count shown in your account (e.g., "3 of 3 slots used"). - Any steps you have already taken to try to delete or remove the project. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Restore Lost OTTO SEO Content Generation Quota

🔍 Overview In some cases, content generated inside OTTO SEO may unexpectedly show a fail status — even if you had already edited and prepared it for publishing. When this happens, you may need to regenerate the content, which consumes additional quota that should not have been used. Our support team can investigate these cases and restore the quota spent on failed generations. ⚠️ What Causes This Issue Content generated in OTTO SEO can occasionally fail to save or sync correctly due to a platform-side error. This is a known issue that our engineering team is actively working to resolve. The result is that content you already edited and prepared disappears and is marked as failed, forcing you to regenerate it and use extra tokens in the process. ✅ What You Should Do 1. Confirm the failure. Go to Left sidebar → OTTO SEO and review your generated content. Note which articles or items are showing a fail status that you had previously edited or completed. 2. Record the quota used. Before contacting support, note how many tokens or quota credits were consumed on the failed generations. This information speeds up the restore process significantly. 3. Do not regenerate immediately if possible. If you have already regenerated the content, note both the original and the additional quota used so support can restore the full amount. 4. Contact our support team. Our team has been granted permission to restore quota in verified cases of content failure. This cannot be done automatically — a support agent must review and approve the restore on a case-by-case basis. 📋 Information to Have Ready To help our support team process your quota restore as quickly as possible, gather the following before reaching out: - The number of quota credits or tokens consumed on failed generations - The approximate date and time the failure occurred - A brief description of what happened — for example, that content was edited and ready to publish before it disappeared - Any screenshots or screen recordings showing the fail status, if available 🛠️ What Happens After You Contact Support A support agent will review your case and, if the failure is confirmed, escalate it internally to obtain permission for a quota restore. Once approved, the agent will reset the quota credits that were lost. You will receive confirmation once the restore has been completed. Note that any underlying sync or publishing discrepancy may be separately escalated to the engineering team for further investigation. 💡 Tips to Avoid Losing Work - If content is marked as fail shortly after generation, wait a few minutes and refresh the page before assuming the content is lost — quota display and content sync can sometimes lag behind. - Copy or save any edited content to a separate document before publishing, so you have a backup if a sync issue occurs. - Check back on your quota after bulk generation tasks, as there have been known instances where quota panels do not refresh immediately after articles are created. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ OTTO Site Limit Blocked Despite Unlimited Contract

🔍 Overview Some customers with unlimited or high-site-count contracts encounter an unexpected quota error when trying to add a new OTTO project — even though they are well within their contracted limits. This is caused by the account's site quota not being correctly configured on the back end after the contract is signed. The issue cannot be resolved by the customer directly; it requires the support team to reconfigure the account limit. This article explains what to do if you hit this error and how to get it resolved as quickly as possible. ⚠️ What This Looks Like - You try to add a new site or project in the OTTO SEO section and receive a message asking you to purchase more websites. - The error appears even though your contract explicitly includes a higher or unlimited number of sites. - Your current site count is clearly below the limit stated in your agreement. 📋 Before You Contact Support Gathering the following information in advance will help the team resolve your issue faster: 1. Your signed contract or order confirmation — have it ready to share, as the support team will need to verify your contracted site limit. 2. The name of the site or project you were trying to add — note it down so you can describe it clearly. 3. Your current number of active OTTO sites — you can check this by navigating to OTTO SEO → All Sites (SEO Automation) and reviewing your existing projects. 🚀 How to Get This Resolved 1. Contact the Search Atlas support team. This issue requires a back-end account adjustment that only our internal team can perform. Reach out via the support chat available within the platform to connect with a support agent. 2. Share your signed contract when asked. The agent will request your contract or a screenshot of your plan details to verify your entitlement before escalating the fix to the technical team. 3. The support team will update your site quota on the back end. Once your entitlement is confirmed, the agent will coordinate the necessary back-end reconfiguration to align your account's quota with your contracted limit and confirm when the fix has been applied. 4. Refresh your session after receiving confirmation. After the agent confirms the update is complete, clear your browser cache and cookies or open a new incognito window so your browser loads the updated account state correctly. 5. Try adding the project again. Navigate to OTTO SEO → All Sites (SEO Automation) and attempt to create the project as you normally would. The quota error should no longer appear. 💡 Why This Happens When a new contract is activated or an account is upgraded to include a higher site limit, the quota settings sometimes need to be manually applied on the back end. If this step is missed during account setup, the pla

🚨 Why am I seeing "Quota Exhausted" in Search Atlas?

If you see the message "Quota Exhausted" anywhere in Search Atlas, it means your account has reached the usage limit for a specific feature included in your plan or trial. This article explains what this error means, why it happens, and what you can do next, regardless of the tool you're using. 🔍 What does "Quota Exhausted" mean? Search Atlas uses quotas to control usage across different features. When a quota is fully used: When a quota is exhausted, the platform immediately blocks that feature for your account until the quota resets or is topped up. Other features are unaffected. 👉 This is expected system behavior, not a bug. ⚠️ Important: In some known cases, your quota counter may display 0 or an incorrect value even though your plan allocation is correctly set in our system. This can affect features including Custom Queries, Heatmaps, and AI tools. Contact support — do not assume the quota is truly exhausted. ⚠️ Note: A fix has been deployed to automatically correct certain Redis quota corruption errors (which previously surfaced as 500s on heatmap refresh). If you still see a 500 error after this fix, contact support — it may be a different underlying issue. ⚠️ Known issue — Website Builder / LPS chat box: If you click the upgrade link shown when quota is exhausted and are taken to the wrong page, navigate manually to your billing page at https://dashboard.searchatlas.com/billing. A fix is being released shortly. 🧠 Why does this happen? Each Search Atlas feature consumes quota based on usage, not just setup. Common reasons include: 🔄 1. High-frequency usage Actions like: - Re-running scans - Refreshing data - Updating tracking consume quota every time they run. 📌 Note: Keyword Explorer bulk (KMT term-search) exports now count against your quota following a recent backend update. If an export fails unexpectedly, check your remaining quota before retrying. 📊 2. Large inputs Using: - Many keywords - Multiple sites - Large datasets can consume quota faster than expected. 🧪 3. Trial and plan limits - Free trials include limited quotas - Paid plans include monthly quota caps - Quotas are not unlimited unless explicitly stated 🗑️ 4. Removing data does not restore quota Deleting items, keywords, or projects: - ❌ Does not give quota back - ✅ Quota can only be restored by (a) your monthly plan reset on your billing cycle date, or (b) purchasing a quota top-up add-on from the Billing page. Plan upgrades may also increase your monthly cap. 📊 How quotas work across Search Atlas (Detailed Breakdown) 🔽 Plan quotas vs Top-Ups (Important distinction) Quotas included in your plan Every Search Atlas plan (Starter, Growth, Pro, Agency) includes built-in monthly quotas for different features such as: - AI credits - Local SEO heatmaps - Rank tracking refreshes - Authority building credits - Automations and indexing These quotas: - ✅ Are included in your monthly subscription - 🔁 Reset automatically every billing cycle (monthly, on your billing cycle anniversary date) - ❌ Do not roll over if unused (unless explicitly stated) My quota hasn't reset after my billing cycle renewed If your monthly billing cycle has renewed but your quota counter still shows the previous period's usage (for example, a heatmap quota that has not refreshed for one or more cycles), contact support with: - Your account email - Your billing cycle date - The feature affected - A screenshot of the current quota counter Agents can perform a manual quota reset once a sync failure is confirmed. My quota didn't update after a payment or top-up In some cases, billing-to-quota sync can lag after a payment, top-up purchase, or plan upgrade. If you have been charged but your dashboard still shows the previous quota (or continues to display "Quota Exhausted"), contact support and include: - The payment confirmation or invoice - The date and amount of the charge - The feature or top-up you purchased A manual quota correction may be required while the team investigates the sync issue. Please allow time for the team to apply the fix on their end. Top-Ups (additional purchased quota) Top-Ups are extra quota purchases that sit on top of your plan. Important: - Some Top-Ups are recurring - Some Top-Ups are non-recurring (rollover) ⚠️ This distinction matters and is a common source of confusion. 🔽 Recurring vs Non-Recurring Top-Ups — what does this mean? 🔁 Recurring Top-Ups These: - Are billed monthly - Reset every billing cycle - Behave like an extension of your plan quota Examples: - Local SEO Points - Keyword Rank Tracker refreshes - GBP Automation locations - User Seats - OTTO Sites 👉 If unused, they do not carry over to the next month. ➕ Non-Recurring (Rollover) Top-Ups These: - Are purchased once - Do NOT reset monthly - Remain in your account until fully used Examples: - AI Premium Quota - OTTO AI quota points - URL Indexer quota - Hyperdrive Credits 👉 These are ideal for one-time or burst usage. ⚙️ What consumes quota by feature (and how it can be used without noticing) 🔽 AI Quota / AI Generation (OTTO & AI tools) Consumed when: - Generating AI metadata, headings, internal links - Creating topical maps - Generating landing pages - AI suggestions inside OTTO - AI-assisted GBP posts Easy to miss when: - Running bulk fixes or recommendations - Accepting multiple AI suggestions quickly - Generating content drafts you don't end up publishing 📌 Note: OTTO Sites and Site Auditor Projects are separate quotas, each with its own limit. However, adding OTTO to a domain requires an existing Site Audit project for that domain, so a brand-new domain needs both a free Site Audit project slot and a free OTTO site slot. If your OTTO dashboard shows available slots but you still receive a Quota Exhausted error on a new domain, your Site Auditor project quota may be the binding constraint. Contact support for a manual audit. 📍 Where can I check my quota? — Tip: OTTO users can now view quota consumption directly on the All Sites (SEO Automation) dashboard without navigating away. Navigate to OTTO SEO > All Sites (SEO Automation) to see a quota overview alongside your projects. 🔽 AI Premium Quota (Content Genius) Consumed when: - Generating full AI articles - Generating topical maps inside Content Genius - Running AI tasks inside the editor Important: - 1 full article = 3 AI Premium credits - Credits are charged at generation, not publication Easy to miss when: - Regenerating articles multiple times - Creating topical maps "just to explore"

🚀 Pro & Agency Plans: Advanced Features, White Label, and Scale Limits

The Pro and Agency plans are built for teams that have moved beyond basic execution and need Search Atlas to function as a true operating system for growth. Both plans unlock the platform’s most advanced capabilities, including large-scale automation, deep visibility across search and LLM ecosystems, authority building at volume, and client-ready infrastructure. While most tools are available on both plans, certain limits — such as LLM site count, OTTO site count, and Site Metrics quota — represent hard feature gates that require an Agency upgrade, in addition to differences in how far you can scale execution, reporting, and operational throughput. This article documents every feature, limit, and quota included in the Pro and Agency plans, exactly as shown on the Search Atlas pricing page. Each section explains what those limits enable in practice, so advanced teams and agencies can evaluate capacity, white-label readiness, and long-term scalability with clarity. If you’re managing multiple clients, large websites, or high-volume SEO operations, this guide is designed to help you choose the right plan, and understand when it’s time to move up. 🔵 Pro — $399 / month (BEST VALUE) 🧩 Perfect for High-volume agencies and advanced SEO teams ready to scale fast. 📝 Plan description Everything in Growth, plus all LLM models, enhanced Authority Building with more HDC, and white label capabilities. 🔔 Trial Start for Free - 7 Day Trial 🧠 Exclusive Search Atlas Features Pro includes the full core platform feature set and scales up OTTO SEO execution and keyword capacity. Feature Pro Atlas Brain ✅ Website Studio ✅ Google Instant Indexing ✅ Bing Instant Indexing ✅ Cloud Stacks ✅ OTTO SEO Projects 4 Target Keywords 600 🏗️ Workspace Pro supports team collaboration with expanded seats for multi-user execution. Feature Pro User Seats 5 📊 Site Metrics Pro expands the number of projects you can track across Site Explorer and Google Search Console, while maintaining unlimited GSC top keywords/pages and historical data. Feature Pro Site Explorer Projects 100 Google Search Console Projects 100 Google Search Console: Top Keywords Unlimited Google Search Console: Top Pages Unlimited Google Search Console: Historical Data Limit Unlimited Site Explorer Reports 500 🤖 OTTO SEO Pro increases both project capacity and AI credits for automation. Feature Pro OTTO SEO Projects 4 AI Quota 2,000 credits (Top up available) ✍️ AI Content Suite Pro enables larger-scale production across content planning, auditing, publishing, and refinement tools. Feature Pro Pages 200 AI Article Credits 90 Content Plans 200 CA - Standard AI 99,999 On-Page Audits 200 Target Keywords 600 Universal CMS Publishing ✅ 1-Click Publishing ✅ Topical Maps ✅ Content Planner ✅ Content Genius ✅ Domain Knowledge Network ✅ Scheduler

🔧 Fix AI and Premium Credit Quota Mismatch

Overview Some users have reported that after adding a new customer site to their OTTO AI setup, their AI and Premium credit balances display incorrectly — for example, showing a much lower available balance or an unexpectedly high usage figure. This is a known platform issue that has been investigated by the Search Atlas team. In many cases, this is a display or quota calculation error that can be cleared with a few self-service steps before escalating to support. What Causes This This issue is related to how credit quota is calculated and displayed when a new project site is added to an account. In some cases, the system may incorrectly report available AI and Premium credits, making it appear as though credits had been consumed when they had not. This is a platform-side issue and is not caused by any action you took. What This Issue Is Not - This is not a billing error or a sign that your credits were actually used up. - This is not caused by user actions such as running scans, generating content, or engaging OTTO — it is a display and quota calculation issue tied to project quota tracking. What to Do Try the following steps in order before contacting support: 1. Hard-refresh your browser. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) on the credits or dashboard page to clear any cached display data. 2. Open an incognito or private browsing window. Log in to Search Atlas and check your AI and Premium credit balances again. A fresh session bypasses locally cached quota data and can reveal whether the mismatch is a display-only issue. 3. Log out and log back in. Signing out and signing back in forces the platform to reload your account quota from the server, which can resolve incorrect balance displays caused by stale session data. 4. Wait a few minutes and recheck. If you just added the new customer site, quota recalculation may still be in progress. Allow a short interval and reload the page before concluding the balance is wrong. If your credit balance still looks incorrect after completing the steps above, gather the following details before contacting support: - The specific AI credit and Premium credit numbers you currently see (available balance and usage shown). - The name or URL of the customer site you recently added. - Approximately when you noticed the discrepancy. - A screenshot of the incorrect balance if possible. Still Seeing the Problem? If the steps above did not resolve the issue, please contact the Search Atlas support team. Share the credit numbers you are seeing along with your account details so the team can investigate your quota on the backend and correct the mismatch directly. If you need help, you can reach our support team at any time.

🔧 Fix OTTO Site Quota After Upgrade

🔍 Overview After upgrading your subscription to add more OTTO sites, you may find that the platform still shows your old quota — blocking you from activating new sites or prompting you to purchase additional slots you've already paid for. This is a known sync issue between billing and quota management. Follow the self-serve steps below first; if those don't resolve it, our support team can correct it quickly. 🛠️ Step 1: Try These Self-Serve Fixes First Before contacting support, work through the following steps in order — these resolve the majority of quota sync issues on their own: 1. Log out and log back in. Sign out of your Search Atlas account completely, then sign back in. A fresh session forces the platform to re-fetch your current plan limits from the billing system. 2. Hard-refresh your browser. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to clear any cached page data, then navigate back to the OTTO dashboard. 3. Try an incognito or private window. Open a new incognito/private browser window, log in to Search Atlas, and check whether your OTTO site quota now reflects your upgraded plan. This rules out browser cache or extension conflicts. 4. Verify your payment completed successfully. Go to your billing or account settings and confirm that your upgrade payment was processed and your new plan is shown as active. If the payment is still pending, wait a few minutes and repeat the steps above. 5. Wait up to 5 minutes and refresh again. Billing and quota systems can take a short time to sync after a successful payment. If your payment just completed, wait 5 minutes, log out, and log back in once more. ✅ Step 2: Confirm Your Quota Updated After completing the steps above, navigate to your OTTO dashboard and verify that your site allowance reflects your upgraded plan. If the quota now shows correctly, proceed to add or activate your OTTO site as expected. 🆘 Step 3: Contact Support If the Issue Persists If your quota still has not updated after completing all the steps above, the quota may need to be corrected manually on the back end. This can happen with certain plan upgrades, add-on purchases, top-up activations, or legacy billing migrations. To get this fixed, please reach out to our support team via the in-platform chat. When you contact us, please include: - Confirmation that you completed the self-serve steps above - The date and type of upgrade or purchase you made - A screenshot of your current OTTO quota and your billing/plan page Our team will verify your billing record and correct the quota on your account. 💡 Why Does This Happen? Quota mismatches after upgrades can occur for a few reasons: - A delay or error in syncing your new plan limits after payment is processed. - Add-on or top-up purchases not being reflected immediately in your quota. - Account migrations between billing systems that affect how site limits are calculated. Our engineering team is actively working to prevent these sync issues from occurring automatically.

📊 Automation Quota in the Social Tool

The Social tool uses an automation quota to control how many active automated schedules can be enabled at the same time. This quota is capacity-based, not monthly, which means it does not reset on a billing cycle. Instead, it determines how many active automation slots your account can use at any given moment. A critical detail is that Social Media schedules and GBP automated locations share the same automation pool. That means usage from one product affects the other. 🔍 What the Automation Quota Controls The automation quota governs how many active automated schedules your account can have enabled simultaneously. This includes: - Social Media automated schedules - Google Business Profile automated locations For example, if your account has: - 8 active GBP automations - 1 active Social Media schedule Then your account is using: - 9 total automation slots 📌 How This Quota Works The automation quota is: - shared across Social and GBP - non-expiring - based on active capacity, not monthly usage This means the limit is tied to how many automations are currently enabled, not how many times you have used automation in the past. Plan downgrade behavior: If your plan is downgraded and your number of active automations exceeds the new lower limit, existing automations are not automatically removed. You will need to manually disable enough Social or GBP automations to bring your active count within the new plan limit before you can enable new ones. ⚠️ Error You May See If your account has reached its automation limit, you may see this message: "You have hit the limit of [X] accounts with automated posting enabled. Please contact our support to upgrade your plan." This means your account does not currently have enough available automation capacity to enable another schedule. Note: If you believe your account should have available automation slots but you are still seeing this error, the displayed limit may be out of sync with your plan. Contact support and ask them to verify and resync your automation quota on the backend. 🛠️ What to Check If You Hit the Automation Limit If you receive an automation quota error, review the following: Where to view your usage: You can review your current automation usage versus your plan's maximum from the Social Tool settings / account plan page, which shows total allowed slots versus slots currently in use. Step 1 Check how many Social projects currently have automation enabled. Step 2 Check whether Google Business Profile automations are also active on the same account. Step 3 Disable unused Social or GBP automations if you no longer need them. Step 4 If you still need additional automation capacity, contact support to review your plan. Upgrading your plan: Upgrading to a higher plan tier is intended to increase your automation quota. If the new limit is not reflected in your account after upgrading, contact support so they can confirm the change has been applied and resync the quota if needed. 🔄 How Automation Usage Is Tracked Automation usage is tracked automatically and synced to keep the count aligned with your account's active schedules. The system counts: - active Social Media schedules - active GBP automated locations If usage becomes misaligned, the quota system can be corrected through a sync process. 📊 How AI Usage Is Consumed The following actions consume AI quota: - Generate post content → 1 unit - Regenerate post content → 1 unit - Generate caption → 1 unit - Generate project summary → 1 unit - Generate AI image → 1 unit per image - Manual schedule execution → based on max posts per batch This means repeated AI actions across captions, summaries, and image generation can use quota quickly, especially in high-volume workflows. ⚠️ What Happens When AI Quota Is Exhausted If your account has used all available AI content quota for the current billing period, AI-powered actions may stop working. This can affect actions such as: - creating AI captions - regenerating content - generating AI images - generating summaries for projects 🛠️ What To Do If AI Generation Stops Working Step 1 Check whether your team has recently generated a high volume of AI captions, posts, or images. Step 2 Check whether multiple users on the same account are using AI generation inside Social. Step 3 Wait for the quota to reset on the next billing cycle if you do not need immediate additional usage. Step 4 If additional AI usage is needed sooner, contact support to review available top-up options. ⚠️ Known Issues Related to Automation Quota 🚨 Shared quota visibility between Social and GBP There is a known issue where GBP usage can consume Social automation capacity without a clear breakdown showing which product is using the slots. This means you may see an automation quota error in Social even if your Social usage appears low. 🚨 Automation counter may appear higher than expected There is also a known issue where the automation counter may overcount usage in some cases, such as showing a number higher than the expected active project count. 🚨 Twitter/X posts may fail to publish Some posts may fail with rate limit-related behavior, such as too many requests. 🚨 X/Twitter integration may show repeated failure messages Some users may see repeated "Something went wrong" notifications when integrating or publishing to X. 🚨 Multiple Social bugs are still blocked pending API changes There is a blocked issue affecting multiple areas, including: - drafts auto-scheduling - AI image not saving - search filter behavior These are known issues and may not be caused by account quota. 🚨 GBP automation failures may be caused by Google API rate limiting GBP automation failures may occasionally be caused by Google API rate limiting rather than your account quota. If your GBP automations are failing but your slot count appears to be within limit, contact support to investigate potential API throttling. 🧩 Troubleshooting Automation Quota Issues If automation is not working as expected, try the following: If you cannot enable auto-posting - Review active Social automations - Review active GBP automations - Disable unused automations - Contact support if your visible usage does not match the limit If the quota count looks incorrect - Review whether old or inactive automations may still appear active - Contact support so the account's automation count can be reviewed If you see a quota limit of 0 This usually means your plan does not currently have automation capacity enabled and your plan settings need to be reviewed. 🧩 Troubleshooting AI Generation Issues If AI content generation is not working, use the following checklist: If captions are not generating - check whether AI quota may be exhausted - retry later if your billing cycle reset is near - contact support if the issue persists after confirming quota is available

Why Does It Say 'Quota Exhausted' When I Have Credits Left?

Feature-Level vs Account-Level Quotas Search Atlas has multiple types of quotas, and each feature consumes a specific type. You may have plenty of one quota type while another is exhausted. Why You're Seeing "Quota Exhausted" The most common reason: the feature you're trying to use consumes a different quota type than the one you're checking. For example: - "Optimize this Page" in Content Genius uses AI Generation Points - Local SEO Heatmaps use Local SEO Points - OTTO automations use Hyperdrive Credits - GBP Posts use AI credits (4 per post) So if you have 2,000 Local SEO Points remaining but 0 AI Generation Points, the "Optimize this Page" button will show "Quota Exhausted" — because it needs AI Generation Points, not Local SEO Points. How to Check Your Quotas by Type 1. Click your profile icon (top-right corner) 2. Go to Billing 3. Navigate to the Plans & Top-ups tab — each quota type shows its own used/total bar Quota Types at a Glance | Quota Type | Used By | | --- | --- | | AI Generation Points | Content Genius, "Optimize this Page," AI writing features | | AI Premium Points | Advanced AI features (OTTO AI Agent, Content Planner AI) | | Local SEO Points | Heatmaps, Local SERPs, Local Citations | | Keyword Rank Tracker | Tracked keywords across projects | | GBP Automation | Automated GBP posts, reviews, Q&A | | Hyperdrive Credits | OTTO optimizations, link deployments | | URL Indexer | Indexing requests to Google | Special Case: I Purchased a Top-Up But Still See "Quota Exhausted" If you've just purchased an AI top-up (for example, 500 AI credits) and the system is still blocking usage with a "Quota Exhausted" error, this is a known backend sync issue where the top-up credits aren't being recognized by the feature's quota check. What to do: 1. Contact support and mention that you purchased a top-up but are seeing a quota exhausted error. 2. Support will escalate the case to our engineering team (tracked internally via a Linear bug ticket) for a manual quota correction on the backend. 3. Once engineering confirms the correction, support will notify you. Retry the feature on your end — it should now work normally. No further action is required from you besides retrying after support confirms the fix. How to Fix It 1. Identify which quota type the feature needs (see table above) 2. Check that specific quota in your Billing page 3. If exhausted: Top up via Billing > Top-Up, or wait for your monthly reset Still seeing the error with credits remaining (especially after purchasing a top-up)? Contact support. This is a known sync issue that requires our engineering team to manually correct your quota on the backend. Support will escalate the case and notify you once your quota has been corrected so you can retry.