🗺️ Overview
If your connected Google Business Profile (GBP) account gets suspended, you can replace it with a new account in Search Atlas while keeping your existing business details intact. This article explains what to expect when replacing a suspended GBP account and how citation sync is affected.
⚙️ How GBP Account Replacement Works
Search Atlas links your local project to a specific GBP account. When that account is suspended, the connection breaks and citation sync stops. Replacing the suspended account with a new one is intended to restore the connection so your data can flow correctly again.
Because this process depends on your specific project configuration, the exact steps to disconnect a suspended account and connect a new one may vary. We recommend contacting our support team directly so an agent can walk you through the replacement in your account.
✅ Before You Contact Support
To help our team resolve this as quickly as possible, please have the following ready:
- The name of the local project linked to the suspended GBP account.
- The email address associated with the suspended GBP account.
- The email address associated with the new GBP account you want to connect.
- Confirmation that the new GBP account has been created and verified in Google.
- Confirmation that the business name, address, and phone number on the new account match the details in your Search Atlas project — even minor differences (e.g., "St" vs "Street") can affect sync.
- Any error messages or timestamps related to the suspension or sync failure.
📋 What Happens to Your Citations
Citations that were previously synced are generally not lost during an account replacement. However, since citation sync behavior depends on your specific setup and the details of the replacement, our support team can confirm exactly what to expect for your project once they review your account.
If your business details changed when you set up the new GBP account (for example, a new address or updated phone number), make sure to inform the support agent so they can advise on how to update those details in Search Atlas to avoid any disruption to future syncing.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.