Overview
Website Studio uses tokens to power AI-assisted building, HTML uploads, and project generation. If you have run low on tokens — especially after working on a project that encountered errors — this article explains how quotas work, what counts toward your usage, and how to request a reset when needed.
Understanding Your Token Quota
Website Studio draws from your plan's token pool. Every AI-assisted action — including generating pages, editing content, and uploading HTML projects — may consume tokens. Key things to know:
- HTML uploads are supported within Website Studio and may count toward your token quota depending on the scope of the upload.
- Quota display discrepancies: Some accounts may temporarily show a quota figure that does not reflect the true remaining balance. If your displayed quota looks inconsistent with your activity, this may be a display issue rather than real consumption.
- Quota stuck issue: In some cases, the quota counter can appear frozen or incorrect. If your quota looks wrong, contact our support team for a manual review.
Tokens Spent on a Broken or Failed Project
If you invested tokens into a project that failed — due to a file upload error or an unexpected generation issue — those tokens may have been consumed without producing a usable result. Here is what you should know:
- Tokens consumed due to platform errors or confirmed bugs are eligible for a manual quota reset or token credit, reviewed case by case by our support team.
- To qualify, you will need to describe the project, the approximate date of the failed uploads, and the impact on your token balance.
How to Request a Token Reset
If you believe tokens were consumed incorrectly — or you need an urgent reset to complete a client project — please have the following information ready when reaching out:
- Your account email and project name
- The approximate date(s) of the failed or unsuccessful actions
- A description of what went wrong and how it affected your token balance
- Any error messages you encountered
Our team will review your case and, where appropriate, apply a manual quota reset or token credit to your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.