📋 Overview
When you submit press releases through Signal Genesys, distribution is handled automatically across a network of outlets. Most submissions process within the expected window, but if you need a status update — especially when a client is waiting — this article explains exactly what to do.
🔍 How to Check Your Press Release Status
You can review the current state of any active press release directly inside the platform:
- In the left sidebar, go to Authority → PR Distribution (Press Releases).
- Locate the submission you want to check.
- Click on the press release to view its current status.
If the status shown does not give you enough detail for a client update, or if the submission appears to have stalled, contact our support team directly for a real-time progress report.
🚀 How to Request Expedited Processing
If a press release has been pending longer than expected — or if you need to provide a timely update to a client — our support team can review the active job and escalate it internally if needed.
To request expedited processing, have the following ready before reaching out:
- The name of each press release you need help with
- The submission date of each affected release
- A brief note that the client update is time-sensitive
Our team has direct visibility into active distribution jobs and can provide a real-time progress report or escalate priority where possible.
💡 Tips for Managing Client Expectations
- Submit with lead time. Where possible, submit press releases ahead of any client-facing deadline to allow time for processing and follow-up if needed.
- Contact support early. If you anticipate a tight turnaround, reach out to our team proactively so they can monitor the job on your behalf.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.