## **📋 Overview**

When you submit press releases through Signal Genesys, distribution is handled automatically across a network of outlets. Most submissions process within the expected window, but if you need a status update — especially when a client is waiting — this article explains exactly what to do.

## **🔍 How to Check Your Press Release Status**

You can review the current state of any active press release directly inside the platform:

1. In the left sidebar, go to **Authority → PR Distribution (Press Releases)**.
2. Locate the submission you want to check.
3. Click on the press release to view its current status.

If the status shown does not give you enough detail for a client update, or if the submission appears to have stalled, contact our support team directly for a real-time progress report.

## **🚀 How to Request Expedited Processing**

If a press release has been pending longer than expected — or if you need to provide a timely update to a client — our support team can review the active job and escalate it internally if needed.

To request expedited processing, have the following ready before reaching out:

- The **name** of each press release you need help with
- The **submission date** of each affected release
- A brief note that the client update is time-sensitive

Our team has direct visibility into active distribution jobs and can provide a real-time progress report or escalate priority where possible.

## **💡 Tips for Managing Client Expectations**

- **Submit with lead time.** Where possible, submit press releases ahead of any client-facing deadline to allow time for processing and follow-up if needed.
- **Contact support early.** If you anticipate a tight turnaround, reach out to our team proactively so they can monitor the job on your behalf.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.