🧭 Overview
Some customers notice a mismatch between the number of OTTO sites they have actively running and the number their plan is billing or tracking quota for. This discrepancy may be related to OTTO quota migration.
⚙️ Why Does the Site Count Look Wrong?
OTTO billing and quota records may show different figures during quota migration. The available information does not identify a specific cause for every discrepancy, so the account records must be checked to determine what happened.
📊 What to Check
- Record the number of OTTO sites you currently have actively running.
- Record the site count or quota associated with your plan.
- Compare the two figures and note the difference.
🛠️ How the Discrepancy Is Resolved
There is no confirmed self-serve correction for discrepancies related to OTTO quota migration. The account and quota records must be reviewed to determine the correct status.
📋 What to Have Ready When You Contact Support
Include your account details, the number of active OTTO sites, the quota or site count associated with your plan, and relevant billing information. These details help the team investigate the discrepancy.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.