This article is for sellers or agency users who are concerned that their pricing has been changed without their knowledge. To be clear: Search Atlas does not adjust, override, or recommend changes to your rates. All pricing is set and controlled entirely by you. This guide explains where that control lives and how to confirm your current rates are exactly as you set them.
🔍 Common Causes of Pricing Confusion
- A team member updated the rate — if multiple users have access to your account, another user may have edited the pricing settings.
- A default or placeholder value was applied — some fields may display a default figure until you explicitly save your preferred rate.
- Platform communications were misread as directives — suggestions or benchmarks shown in reporting screens are informational only and do not alter your actual pricing.
🛠️ Step-by-Step
- Log in to your Search Atlas account and navigate to the top-right avatar → Billing → Services — this is where service pricing is configured.
- Locate the pricing or rate field for the relevant service. Review the current value displayed.
- If the value does not match what you intended, type your correct rate directly into the field.
- Save your changes using the save or confirm button on that screen.
- If you manage a white-label setup, also review any pricing-related fields within your white-label or agency configuration area to ensure your rates are reflected there as well.
✅ How to Confirm It Worked
- After saving, refresh the page and reopen the pricing field — confirm the value shown matches exactly what you entered.
- If your pricing appears in any client-facing reports or proposals generated through the platform, open one of those outputs and verify the rate displayed is correct.
- Check your activity or change log (if available in your account settings) to see whether any recent edits were made and by which user.
- If the value reverts or still looks incorrect after saving, take a screenshot of the field showing the incorrect value, note the service or section where it appears, and contact support so a team member can investigate directly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.