🔍 What Happened?
When purchasing a link through the Link Building Exchange, payments are normally fulfilled using your Hyperdrive Credits balance. In some cases, a charge may be processed to your saved payment card instead — even when you intended to use credits. If this happened to you, a refund can be issued by the Search Atlas team.
📋 Before You Contact Support
Gathering a few details in advance will help our team locate and process your refund as quickly as possible. Please have the following ready:
- The date of the charge — for example, the exact date it appeared on your card or bank statement.
- The amount charged — confirm the exact dollar amount debited from your card.
- The order or link details — any information about the specific Link Building Exchange purchase involved.
- Confirmation that you intended to use Hyperdrive Credits — this helps our team verify the billing error.
📊 Check Your Billing Activity
You can review your recent charges and credit usage in your account's billing section before reaching out. Look for the specific transaction showing the card charge, and note the exact date and amount. You can also check any payment receipts or confirmation emails sent at the time of purchase to confirm the charge details before contacting support.
⚙️ How to Request Your Refund
Follow these steps to get your accidental card charge refunded as quickly as possible:
- Log in to your Search Atlas account and navigate to the Billing section. Locate the transaction that was charged to your card instead of your Hyperdrive Credits and note the exact date and amount.
- Check your email inbox for the payment receipt or order confirmation sent at the time of purchase — this will include the order details you need to reference when submitting your refund request.
- Reach out to the Search Atlas support team through the chat widget and provide your charge date, the amount debited, and the Link Building Exchange order details.
- Confirm to the agent that you intended to pay with Hyperdrive Credits, not your card.
- The agent will review your case and escalate it to a supervisor or admin team member for refund approval.
- Once approved, the order is refunded and a cancellation is confirmed — you will be notified when this is complete.
Contacting support promptly with your transaction details gives our team everything needed to approve and process your refund without delays.
🚀 What to Do Next
If you have been accidentally charged to your card instead of your Hyperdrive Credits balance, contact our support team right away. The sooner you reach out with your transaction details, the faster the refund can be reviewed and approved.
If you need further assistance, reach out to our support team through the chat widget and a member of our team will be happy to help.
💡 Preventing This in the Future
To reduce the risk of accidental card charges when purchasing through the Link Building Exchange:
- Confirm your Hyperdrive Credits balance is sufficient before completing a purchase.