🔎 Why quota may still appear exhausted
Renewing a plan does not always mean your quota has reset immediately. The platform may still be processing the payment, applying the renewed plan, or updating quota records. In some cases, usage from the previous billing period or an active quota grant can temporarily affect the available balance.
A displayed exhaustion message can also result from a delayed status update or a temporary quota service issue. This does not necessarily mean you used your new quota.
✅ Check your renewal status
- Open the account menu from your avatar in the top-right corner.
- Go to Billing → Plans & Top-ups.
- Confirm that your expected plan is active and the renewal date is correct.
- Open Billing → Invoices and check whether the renewal invoice shows a successful payment.
- Review Billing → Activity Log for subscription, payment, or quota-related updates.
📊 Check whether quota was consumed
Review the activity or usage area for the affected feature and confirm whether actions ran after renewal. Team members, automated workflows, scheduled tasks, and retries may consume quota even when you have not personally started a new task.
Also check whether another user has access to the account. From the account menu, open Team Members to review active members and deactivate access that is no longer needed.
🛠️ What to do next
- If payment is pending, wait until the invoice and plan status show as active before retrying tasks.
- If the payment succeeded but the quota remains exhausted, sign out and back in, then reload the affected page.
- Avoid repeatedly starting the same task while the quota status is updating, as retries may consume additional quota.
- If the account remains over its allowed quota after a successful renewal, record the plan name, renewal time, affected feature, and any relevant error message.
⚠️ When to contact support
Contact support when your invoice shows a successful renewal but the plan is active and quota still shows exhausted, or when an error blocks actions after renewal. Include screenshots and the details listed above so the issue can be investigated faster.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.