🔗 What the error means
The “malformed request” message usually means the Google authorization URL is expired, incomplete, altered, or being reused in an unsupported session. Do not retry the same link.
🛠️ Generate a fresh connection link
- Return to the Search Atlas GBP connection flow.
- Start a new authorization request and copy the newly generated Google URL exactly as provided.
- Do not edit, shorten, bookmark, reuse, or share the URL as a permanent connection link. It is temporary and intended for the current authorization attempt.
🌐 Use a compatible browser session
- Open the fresh URL in a current version of Chrome, Edge, Safari, or Firefox.
- Use a private or clean browser window if another Google account is already signed in.
- Sign in with the Google account that has permission to manage the client’s Business Profile.
- Complete the authorization without switching browsers, devices, or Google accounts.
✅ Complete the connection
After Google approval, return to the Search Atlas tab and wait for the connection status to update. If the client manages several profiles, select the correct Business Profile or location when prompted.
🚫 If the error appears again
- Close the failed Google tab and discard the old URL.
- Generate another link from the Search Atlas connection flow.
- Paste the complete URL without extra spaces or quotation marks.
- Disable extensions that may block redirects, or try a clean private window.
- Confirm that the Google account has the required Business Profile access.
Never ask a client to keep or reuse a pasted Google OAuth URL. Generate a new link for each connection attempt and share it only through the intended authorization process.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.