🔍 Overview

After Search Atlas migrated projects to the V3 dashboard, some customers noticed that OTTO data — including Content, Authority Technicals, and UX Signals — appeared blank or incomplete on certain projects. This article explains why this happens and walks you through the steps to resolve it.

⚙️ Why This Happens

When projects are migrated from the legacy platform to the V3 dashboard, OTTO's data sync does not always transfer automatically. The V3 environment treats migrated projects as new instances, which means OTTO needs to be reactivated and re-synced to begin collecting and displaying data again. This affects all OTTO categories: Content, Authority Technicals, and UX Signals.

This is a known post-migration behaviour and is not a sign that your data has been lost. It simply means OTTO needs to re-establish its connection to each affected project.

✅ How to Restore Missing OTTO Data

1. Navigate to SEO Automation: From the left sidebar, click OTTO SEO, then open SEO Automation inside it, or go directly to /seo-automation-v3.
2. Select the affected project: Use the project switcher at the top of the page to open the project that is missing data (for example, seangarner.co or halfmoonplumbing.com).
3. Check OTTO activation status: On the OTTO dashboard, confirm whether OTTO is shown as Active. If OTTO is inactive or shows a setup prompt, proceed to the next step.
4. Reactivate OTTO: Click the Activate OTTO button and follow the on-screen prompts to reconnect OTTO to the project. This re-establishes the data sync for Content, Authority Technicals, and UX Signals.
5. Trigger a data refresh: Once OTTO is active, click Refresh Data or wait for the automatic sync cycle to complete. Initial data population can take up to 24 hours depending on site size.
6. Repeat for each affected project: If you have multiple projects with missing data, repeat steps 2–5 for each one individually.

📊 What Data Will Be Restored

Once OTTO is reactivated and synced, the following sections will repopulate in the V3 dashboard:

• Content: On-page content recommendations and optimisation opportunities.
• Authority Technicals: Backlink health, domain authority signals, and technical SEO flags.
• UX Signals: User experience metrics and page-level performance indicators.

If any category still appears empty after 24 hours, it may indicate that OTTO has not yet crawled enough data for that specific section. Allow an additional crawl cycle before raising a support request.

💡 Tips to Prevent This in Future

• After any platform update or migration notice from Search Atlas, log in and verify OTTO is still showing as Active on all your projects.
• Check the V3 dashboard at /seo-automation-v3 regularly to catch any sync gaps early.
• If you manage a large number of projects, prioritise checking your highest-traffic sites first.

🆘 Still Need Help?

If you have reactivated OTTO and your data is still not appearing after 24 hours, or if you are unable to complete the reactivation steps, we are here to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.