🔍 Overview
When you upgrade to the Growth Plan, you receive a 30-day Growth trial. Your first paid billing date should fall at the end of that 30-day trial period — not before. This article explains how your trial billing date works, why discrepancies can sometimes occur, and how to get them resolved — including how a trial extension may be applied as part of the resolution.
📅 How Your Trial Billing Date Is Calculated
Your 30-day Growth trial begins on the date your plan upgrade is processed. Your first charge should not occur until the 30-day trial period has ended. If you believe you were billed before the trial concluded, this is considered a billing discrepancy and our team can investigate.
⚠️ Why a Billing Date Discrepancy Can Occur
In some cases, customers have reported being charged earlier than expected — before the 30-day trial period ended. If this happens, our support team will review your account and work with you to determine the appropriate resolution.
✅ How to Verify Your Trial Start and Billing Dates
To confirm whether a billing discrepancy occurred, gather the following information from your account and any billing emails you have received:
- The date you upgraded to the Growth Plan (your trial start date).
- The date and amount of any charge that appears to have been applied during the trial period.
- Any confirmation emails from Search Atlas or your payment provider showing the charge date.
Once you have this information, compare the charge date against your trial start date. If the charge occurred fewer than 30 days after your trial began, this indicates an early billing discrepancy that our support team can investigate.
🛠️ What to Do If You Were Billed Early or Need a Trial Extension
If you believe you were charged before your 30-day Growth trial ended, or if you need to discuss a trial extension, take the following steps when contacting support:
- Note the date you upgraded to the Growth Plan (your trial start date).
- Note the exact date and amount of the charge you believe was applied prematurely.
- Have any relevant billing confirmation emails ready to share with the support team.
Our team will review your account's trial start date against the charge date and determine the appropriate next steps, which may include a trial extension. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.