What This Article Covers
When syncing an article from Content Genius to WordPress, you may encounter a wp_client_error and find that the sync fails. The WordPress plugin may appear to be working correctly on the WordPress side, yet the sync still does not complete.
What Causes This Error?
This error occurs when there is a problem with the WordPress connector connection between your site and the Search Atlas platform. Because the specific cause can vary between accounts and connector configurations, our support team will need to investigate your setup directly to identify and apply the correct fix.
What to Have Ready When You Contact Support
To help our team resolve this as quickly as possible, please have the following information ready before reaching out:
- Your project name and the specific article(s) you were attempting to sync when the error occurred.
- The exact error message displayed (e.g., wp_client_error) and where it appeared in the platform.
- The date and time of the failed sync attempt.
- Whether the WordPress plugin appears connected or shows any errors on the WordPress side of your dashboard.
- Any recent changes made to your WordPress site, hosting environment, or connector settings prior to the error.
Still Experiencing Issues?
If you are seeing the wp_client_error, please reach out to our support team via the chat icon in the Search Atlas platform so we can investigate your specific connector configuration and apply the correct fix. We're happy to help!