What This Issue Looks Like
In some cases, your OTTO AI Suggestions quota may display as 0 — even when your plan includes a higher allowance or you have been granted additional limits. When this happens, OTTO is unable to generate recommendations, effectively blocking your workflow until the quota is corrected.
This is a known platform issue that has been resolved at the engineering level. However, if your account is still affected, the fix must be applied manually by our team on the backend.
Why This Happens
This quota display error can occur due to how AI suggestion limits are tracked and enforced at the account level. In confirmed cases, the quota counter became out of sync with the actual allowance tied to the account — showing 0 even when usage was low or limits had been increased. Engineering has addressed the underlying causes, but individual accounts may still need a backend correction applied.
Steps to Take Right Now
-
Verify your quota is genuinely stuck at 0. Navigate to the OTTO section of your platform and check your current OTTO AI Suggestions usage. If the quota reads 0 and you believe your plan or granted limits should allow more, the account is likely affected by this issue.
-
Confirm your plan or limit grant is active. If you were given a temporary limit increase (for example, as part of a Summit promotion or a manual entitlement), make note of the dates and the expected allowance. This information will help our team resolve the issue faster.
-
Try a hard refresh or log out and back in. Before contacting support, clear your browser cache, perform a hard refresh (Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac), or log out of Search Atlas and log back in. In some cases this causes the quota display to re-sync. If your quota still shows 0 after logging back in, proceed to the next step.
-
Check if your OTTO AI Suggestions usage was recently reset or if a new billing cycle has started. Sometimes quotas re-sync automatically at the start of a new billing period. Log out and back into your account after your billing cycle resets to confirm whether the quota has updated. If it remains at 0 after a new cycle begins, this confirms a backend correction is needed.
-
Request a manual quota reset directly in chat — our team can apply the backend fix right away. Because the fix requires a backend adjustment, there is no further self-serve action inside the platform that will correct this. However, our support team can apply the quota reset for you quickly: open the chat in the bottom-right corner of Search Atlas, type a message such as "My OTTO AI Suggestions quota is stuck at 0 — can you reset it?", and an agent will locate your account and push the correction on the backend. When you reach out, share the following details so our team can escalate and resolve your case as quickly as possible:
- Your account email or workspace name
- The quota value currently displayed (0)
- The allowance you expect based on your plan or grant (for example, the number of AI Suggestions included or promised)
- The approximate date the quota stopped working or first appeared as 0
- Any relevant promotion, grant, or billing event you believe is connected (for example, a Summit promo code or a recent plan upgrade)
What Happens After You Contact Us
Once our team receives your message, they will verify your account entitlements and apply a backend quota reset. In confirmed cases, this fix is applied the same day and your OTTO AI Suggestions quota is immediately updated to reflect your correct allowance — no further action is needed on your end. After the reset you can return to OTTO and begin generating recommendations right away.
If you have not heard back within one business day or your quota is still showing 0 after the reset was confirmed, reply to the same chat thread and reference your original conversation so the team can re-escalate. You can reach us anytime via the chat icon in the bottom-right corner of Search Atlas.