🔍 Overview
Search Atlas agency plans include a set number of LLM Visibility projects (also referred to as LLM sites or OTTO sites). If you are managing multiple clients and need more than your current plan allows, this article explains how limits work, what to do when you hit your quota, and how to expand your capacity.
📊 Understanding Your LLM Site Quota
Every Search Atlas plan includes a defined number of LLM Visibility projects you can activate at one time. Once that limit is reached, you may see a quota exhausted message when attempting to create or activate additional projects.
- Quota exhausted error: You have reached the maximum number of active LLM sites allowed on your current plan.
- Upsell prompt appearing unexpectedly: In some cases, a quota display issue may show an upsell even when you have remaining entitlements. If this happens, please contact support before purchasing anything additional.
- Unlimited entitlement not applying: If your plan is supposed to include unlimited LLM projects but you are still seeing quota errors, this is a known provisioning issue — contact support immediately so our team can resolve it on your account.
⚙️ How to Check Your Current Plan and Quota
To review your current LLM site allowance and plan details, navigate to the Billing section of your account. Your plan details, including the number of LLM sites included, will be displayed there. If you are unsure where to find this or the information does not appear as expected, contact support and our team can confirm your current entitlements.
🚀 How to Upgrade Your Plan or Add More LLM Sites
If you need more LLM sites than your current plan includes, you have two options: upgrade to a higher-tier plan or purchase additional capacity. To explore either option, visit the Billing section of your account where available plans and add-on options are listed. If you do not see an upgrade or top-up option that meets your needs, or if you are unsure which plan is right for your agency, contact support — our team can review your account, confirm your current entitlements, and manually provision additional capacity where needed.
When contacting support, please have the following ready:
- Your agency account name
- The number of additional LLM sites you need
- The exact error message or behaviour you are seeing
💡 Tips for Agencies Managing Multiple Clients
- Regularly audit your active LLM projects and deactivate any that are no longer needed to free up quota for new clients.
- Plan ahead when onboarding new clients — check your remaining quota before starting the activation process.
- If you suspect a provisioning or display error (e.g. seeing a quota limit that does not match your plan), always contact support before making any additional purchases.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.