Our Support Hours at a Glance
Search Atlas support operates during standard business hours. On weekends (Saturday and Sunday), response times may be longer than usual, but your message is never lost — it joins our queue and is handled as soon as a teammate becomes available.
What Happens to Your Message on Weekends
When you submit a support request over the weekend, your conversation is received and logged in our support queue. The first available teammate will review and respond when the team is back online.
What to Expect and How to Prepare
To help our team resolve your issue as quickly as possible when they return, make sure your message includes:
- Your account or project name
- A clear description of the issue and any exact error messages you encountered
- The date and time the issue occurred
- Any relevant screenshots or supporting details
Having this information ready in advance helps our team prioritize and address your request without needing to ask follow-up questions, reducing overall wait time.
Need Immediate Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.