## **Our Support Hours at a Glance**

Search Atlas support operates during standard business hours. On **weekends (Saturday and Sunday)**, response times may be longer than usual, but your message is never lost — it joins our queue and is handled as soon as a teammate becomes available.

## **What Happens to Your Message on Weekends**

When you submit a support request over the weekend, your conversation is received and logged in our support queue. The first available teammate will review and respond when the team is back online.

## **What to Expect and How to Prepare**

To help our team resolve your issue as quickly as possible when they return, make sure your message includes:

- Your **account or project name**
- A clear description of the issue and any **exact error messages** you encountered
- The **date and time** the issue occurred
- Any relevant screenshots or supporting details

Having this information ready in advance helps our team prioritize and address your request without needing to ask follow-up questions, reducing overall wait time.

## **Need Immediate Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.