This article explains how to cancel your Search Atlas subscription. If you've already looked for a cancel option and couldn't find it, the guidance below will help you locate the cancellation option inside the Billing section of your account.
📍 Where to Find the Cancellation Option
Cancellation is managed through the Billing section of your account. To get there:
- Log in to your Search Atlas account.
- Navigate to the Billing section of your account settings.
- Look for a subscription management option within Billing, where you will be able to initiate a cancellation request.
🛠️ Completing Your Cancellation
Once you have located the cancellation option in Billing, follow any on-screen prompts to confirm your cancellation. You may be asked to provide a reason before the cancellation is finalised. If you cannot locate the cancellation option within the Billing section, please contact our team directly using the instructions below and have the following ready:
- Your account email address
- The name on the subscription or organisation
- The date you would like the cancellation to take effect
- Any error message or screenshot if the cancellation option is not appearing for you
✅ How to Confirm It Worked
After completing the cancellation steps, verify the following to be certain your subscription has been cancelled:
- Return to the Billing section and confirm that your plan status now shows as cancelled or displays a clear end date rather than an active renewal date.
- Check the email address associated with your account — you should receive a cancellation confirmation email shortly after the request is processed.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.