What This Article Covers
Some users have found that the GBP Data Lock toggle for a location appears stuck in the on position and does not respond when clicked. This is a known issue that our team has resolved for affected users. Follow the steps below in order — many users are able to resolve this without contacting support.
What to Do
Work through the following steps in order. Each step has resolved the issue for some users, so try all of them before reaching out to our team.
- Hard refresh the page. Press Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac to clear the cached page state. Once the page reloads, click the GBP Data Lock toggle again to attempt to disable it.
- Open an incognito or private browsing window. Copy the URL of your Local SEO location settings page, paste it into a new incognito/private window, log in to Search Atlas, and try clicking the toggle there. This rules out a browser extension or cached session token interfering with the toggle's state.
- Try a different browser entirely. If the incognito window did not work, open Search Atlas in a completely different browser (for example, if you normally use Chrome, try Firefox or Edge), navigate to the affected location's settings, and attempt to disable the toggle again.
- Clear your browser's cookies and site data for Search Atlas. In your browser settings, clear cookies and cached data specifically for the Search Atlas domain, then log back in and retry the toggle. Stale session data can cause the toggle to display an incorrect locked state.
- Check whether the issue is location-specific. Navigate to another location in your account and verify whether its GBP Data Lock toggle responds normally. If other locations are unaffected, note the name of the stuck location — this information will help our team identify the backend state mismatch quickly.
If you have completed all five steps and the toggle is still unresponsive, the toggle state needs to be corrected on the backend by our team. Please do not attempt additional workarounds beyond what is listed here.
Still Need Help?
If the GBP Data Lock toggle remains stuck after trying all the steps above, our team can investigate and correct the backend toggle state for your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.