🔍 Understanding the Sync Error
When Content Genius displays 'We're unable to sync with your WordPress site', it means the platform cannot establish a connection with one or more of your WordPress domains at the time of publishing. This can affect a single site or multiple connected domains simultaneously.
What to Have Ready When You Contact Support
This type of sync error requires investigation by our technical team. To help us resolve your issue as quickly as possible, please have the following information ready before reaching out:
- The exact error message you are seeing (a screenshot is helpful)
- The WordPress site URL(s) affected
- The date and time the error first occurred
- Whether the issue affects one site or multiple connected domains
- Any recent changes made to your WordPress site, hosting environment, or Search Atlas connection settings
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.