## **🔍 Understanding the Sync Error**

When Content Genius displays **'We're unable to sync with your WordPress site'**, it means the platform cannot establish a connection with one or more of your WordPress domains at the time of publishing. This can affect a single site or multiple connected domains simultaneously.

## **What to Have Ready When You Contact Support**

This type of sync error requires investigation by our technical team. To help us resolve your issue as quickly as possible, please have the following information ready before reaching out:

- The exact error message you are seeing (a screenshot is helpful)
- The WordPress site URL(s) affected
- The date and time the error first occurred
- Whether the issue affects one site or multiple connected domains
- Any recent changes made to your WordPress site, hosting environment, or Search Atlas connection settings

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.