📋 Overview
If you no longer need your Search Atlas account, you can request permanent deletion. This action removes your account data and stops all communications from our platform. The process is handled by our specialized team and typically completes within 24–48 hours.
🚀 Request Account Deletion
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a support agent.
- Provide the email address associated with the account you want deleted.
- Confirm you understand this action is irreversible and includes removal of all account data.
⏱️ What Happens Next
After you submit the request, our specialized team processes it within 24–48 hours. You will receive an email confirmation once the deletion is complete. During this window, your account remains accessible but will be permanently removed upon completion.
⚠️ Important Notes
- Account deletion is permanent and cannot be undone.
- All project data, keywords, reports, and settings will be erased.
- Any active subscriptions are canceled as part of the deletion.
- Deletion scope includes explicit suppression of all future marketing and transactional emails from Search Atlas.
- If you have billing-related items that prevent deletion, our team will notify you and resolve the issue.
- You cannot remove your payment card independently while a paid plan is active. Search Atlas requires an active payment method on file for any active paid plan, and the platform will not allow card removal without a replacement. When requesting deletion, the team handles payment method removal and billing record cleanup on your behalf — you do not need to add a new card first.
📧 Still Receiving Emails After Closing Your Account?
If you closed your account but continue to receive emails from Search Atlas, your account may not have been fully purged from all systems. Open the chat widget in the bottom-right corner of the platform and type human teammate to submit a GDPR deletion request so the team can complete the purge process and ensure all future communications are suppressed.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.