🔍 Overview
Some Pro annual plans — particularly those purchased during special promotional periods — include OTTO Google Ads as part of the plan at no extra charge. If you were also billed separately for a standalone OTTO Google Ads add-on, you may be entitled to a refund of that charge. This article explains how to check what your plan includes, what happens to standalone add-ons, and how to request a review.
📊 What Does My Pro Annual Plan Include?
Certain Pro annual plans sold during promotional campaigns (such as the May 2026 Action Taker offer) include OTTO Google Ads as a bundled feature. Whether this applies to your account depends on when and how you purchased your plan.
- Promotional annual plans: OTTO Google Ads is included as part of the plan. A separate add-on is not required and should not be charged.
- Standard annual plans: OTTO Google Ads may not be included. A standalone add-on may be needed to access this feature.
- Grandfathered unlimited add-ons: If you held a standalone unlimited OTTO Google Ads add-on before a plan change or migration, the terms of that add-on should be preserved unless you were explicitly notified of a change.
If you are unsure which category applies to you, our support team can review your account and confirm your entitlements.
🛠️ What Happened With Standalone Add-On Charges?
Due to a billing configuration issue identified in mid-2026, some customers on promotional Pro annual plans were incorrectly charged for a standalone OTTO Google Ads add-on even though the feature was already included in their plan. These charges were not intentional, and our team has been working to identify and resolve affected accounts.
Common scenarios include:
- A charge for the OTTO Google Ads add-on appearing after a billing migration.
- A duplicate charge on or around the dates of plan activation or renewal.
- An add-on subscription remaining active after upgrading to a promotional annual plan that already includes OTTO Google Ads.
⚙️ What Will Happen to My Add-On?
The outcome depends on your specific plan and preferences:
- If OTTO Google Ads is included in your Pro annual plan: The standalone add-on will be cancelled to avoid duplicate billing. Any charge made after your annual plan became active — and after the feature was included — is eligible for a refund.
- If OTTO Google Ads is NOT included in your Pro annual plan: Your standalone add-on will remain active. If you hold a grandfathered unlimited add-on, that status will be preserved and no downgrade will be applied without your consent.
In either case, no changes will be made to your account without your agreement, and our team will confirm all details with you before taking action.
💰 How to Request a Refund
If you believe you were charged for a standalone OTTO Google Ads add-on that should have been included in your Pro annual plan, follow these steps:
- Log in to your Search Atlas account.
- Navigate to OTTO SEO → All Sites (SEO Automation) via the left sidebar (or go directly to /seo-automation-v3) to confirm your OTTO Google Ads access is active under your plan.
- Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
- Share the date of the charge in question and any relevant billing details. Our team will verify your plan type, confirm eligibility, and process any applicable refund.
Refund requests are reviewed individually. Once confirmed, refunds are typically processed within 5–10 business days, depending on your payment provider.
🚀 Tips to Avoid Future Billing Confusion
- After any plan change or promotional upgrade, check your active subscriptions and add-ons to ensure no duplicate charges are present.
- Review your billing history regularly in your account settings.
- If you notice an unexpected charge within 30 days, contact support promptly to initiate a review.
💬 Still Have Questions?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.