📦 Order Status Definitions
- In Progress: Your order has been accepted, and we're actively working to get your link(s) live. Expect proactive updates every 48 hours until publication.
- Partially Complete: Some link(s) are live, and the rest are still posting. We'll share what's live vs. pending and push the remaining placements over the line.
- Needs to Change: The proposed page doesn't meet the ordered metrics (e.g., authority/traffic) or isn't publicly viewable. We'll secure a compliant, public placement that matches the final URL's subdomain or offer alternatives.
- Unfulfillable: We can't complete the order as specified. We'll show you close-match alternatives; if none fit, you'll receive a refund for the affected link(s).
- Complete: All links are posted and validated as live. You receive the live URL(s), publish date, and a completion confirmation.
⏱️ Why Is My Order Delayed or Still "In Progress"?
Timelines vary by site, some publications take longer than others. Share your Order ID and Target Landing Page with your account team for a same-day status update. We keep nudging and update you every 48 hours until each link is live; if timing becomes unreasonable, we'll propose alternatives.
✅ My Order Shows "Complete" but I'm Missing Links, What's Going On?
"Complete" can reflect partial posting in multi-link orders. Send your Order ID, and we'll audit what's live vs. pending, give you a clear tally, and expedite the remaining placements with a firm update time.
🔁 Refunds & Alternatives
If a placement can't be delivered as ordered, we'll send curated alternatives aligned to your brief (industry, authority, quality). If none fit, we'll refund any undelivered link(s). For partially fulfilled orders, the refund covers only the undelivered portion.
Refunds are initiated within 2 business days after your confirmation. Funds typically settle to your original payment method within 3–10 business days, depending on your payment processor. You'll receive a confirmation as soon as it's processed.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.