📌 Why pins may be missing
Missing pins are usually a display issue rather than a change to your local SEO data. Common causes include an incorrect map zoom level, older scan dates that do not display the center point correctly, or a temporary issue while heatmap results are loading.
In some cases, the heatmap may show blank spaces in the platform or in a generated report even though ranking data is available. A pin can also appear differently between the heatmap list, scan details, and Google results when data has refreshed at different times.
🔍 Check the heatmap view
- In the left sidebar, go to Local → Local SEO Heatmaps.
- Open the affected heatmap.
- Check whether the map is zoomed too far in or out. Adjust the zoom level so the full grid and its location pins are visible.
- Review the scan date and compare it with the date shown in the heatmap list or scan details.
- Refresh the page and reopen the heatmap.
📅 Check older scans and reports
Older scans may not show the center point or pins correctly in every view. If the pins are missing only for an older date, compare that scan with a newer scan before drawing conclusions about ranking performance.
If pins are missing in a report but visible in the heatmap, the issue may be limited to report display. Reopen the heatmap, confirm the correct scan is selected, and generate the report again if needed.
🛠️ Try a new scan
- Confirm that the heatmap uses the correct business location and search term.
- Run a new scan from the Local SEO Heatmaps area.
- Wait for the scan to finish, then check the new result at several zoom levels.
- Compare the new scan with the affected scan to determine whether the problem is limited to one date.
Do not assume that missing pins mean rankings are missing. Check the scan status and ranking values separately from the map markers.
✅ When to request help
Contact support if pins remain missing across multiple heatmaps or clients, appear only at certain zoom levels, or are missing in both the platform and generated reports. Include the affected heatmap names, scan dates, location, search term, and a screenshot showing the missing pins.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.