📋 Overview
If you need a copy of a past invoice or payment receipt — for example, for accounting, tax, or reimbursement purposes — our support team can retrieve it on your behalf. This is especially relevant for cancelled accounts or cases where invoices from before a billing system migration are not readily accessible.
🔑 Before You Begin
Make sure you have the following ready before reaching out to our team:
- The email address associated with the Search Atlas account that was billed.
- The approximate date and amount of the invoice you need (e.g., July 25, 2026 for $184). This helps our team locate the correct record quickly.
⚠️ Why Some Invoices Require Support Assistance
Retrieving historical invoices from cancelled accounts is handled by our support team as a backend action. You may need to contact us if:
- Your account has been cancelled: Post-cancellation invoice retrieval may not be available through standard account access and requires our team to pull records directly.
- Pre-migration invoices are missing: If your account existed before a recent billing system update, some older invoices may not appear through normal channels. Our team can retrieve these on your behalf.
- Invoice details need verification: If amounts, invoice numbers, or payment status look incorrect, our team can cross-reference records in the billing system.
📥 What to Expect When You Contact Support
When you reach out, our team will look up your account using your account email address and the billing details you provide. Once the invoice is located, we will share a copy with you through the support chat. To ensure a fast resolution, please have your account email, the approximate invoice date, and the approximate charge amount ready when you get in touch.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.