Troubleshooting: Google Ads Connection & Accounts

🔗 Connect Multiple Google Ads Accounts to OTTO

🗺️ Overview Every self-serve plan (Starter, Growth and Pro) includes Google Ads (OTTO PPC / Smart Ads) for 1 connected Google Ads account and up to 10 campaigns. The OTTO Google Ads add-on ($199/month) raises this to effectively unlimited Google Ads account connections and up to 100 campaigns, and can be purchased on any plan from Billing without upgrading. Agency plans already include the add-on. This article explains how the allowance works and what to do if you need to connect additional Google Ads accounts. 📋 Understanding Google Ads Projects and Accounts Before connecting additional accounts, it helps to understand how Search Atlas counts usage: - 1 Google Ads Project = 1 Google Ads Account. Each account you connect consumes one connection slot from your plan allowance. - Self-serve plans (Starter, Growth, Pro) include 1 Google Ads account connection and up to 10 campaigns by default. - With the OTTO Google Ads add-on ($199/month), you get effectively unlimited Google Ads account connections and up to 100 campaigns. Agency plans include this add-on automatically. - If you have already used your available connection slots, you must either disconnect an existing account or add the OTTO Google Ads add-on before adding a new one. If the option to add another account appears greyed out or unavailable, the most common reason is that all project slots are already in use. 🔍 Check Your Current Google Ads Project Usage To see how many project slots you have used, locate the section of the platform where your active Google Ads projects are listed. Count the number of active Google Ads projects and compare that number to the total project allowance included in your plan. This tells you how many slots remain available. ⚙️ Connect an Additional Google Ads Account If you have available project slots, you can add another Google Ads account by creating a new project within the platform and selecting Google Ads as the account type when prompted. Follow the on-screen steps to authorise Search Atlas to access the additional Google Ads account. Once the process is complete, the new account will appear as a separate project alongside your existing ones. Repeat this process for each additional account, up to your plan's project limit. 🚫 What to Do If You Cannot Add Another Account If you have reached your plan's Google Ads project limit, you have two options: - Disconnect an existing account: Open the project you no longer need, go to its settings, and remove the connected Google Ads account. This frees up a slot so you can connect a new one. - Add the OTTO Google Ads add-on: If you need more simultaneous Google Ads accounts than your current plan allows, the OTTO Google Ads add-on ($199/month) raises your limit to effectively unlimited Google Ads account connections and up to 100 campaigns. It can be purchased on any self-serve plan from Billing without upgrading (Agency plans already include it). Visit the Top-right corner (avatar) → Billing → Plans & Top-ups tab area of your account to add it. If you are unsure which project slots are in use, or if the platform is not behaving as expected when you attempt to add an account, please have the following ready when contacting support: your project name(s), the number of Google Ads accounts you are trying to connect, and any error message or on-screen behaviour you observed. 💡 Tips for Managing Multiple Google Ads Accounts To keep your project usage organised, periodically review your active Google Ads projects and disconnect any accounts you are no longer actively using. This ensures your available slots are always allocated to the accounts that matter most to your campaigns. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔌 Fix Intermittent Google Ads and Integration Drops

Overview If your Google Ads data appears and disappears, or your Google My Business and Search Console integrations show as connected one day and disconnected the next, you are not alone. Intermittent data visibility issues with Google integrations are a known topic our support team handles. Because the exact steps to resolve this depend on your account configuration, the best path forward is to contact our team directly so we can investigate your specific connection. What to Have Ready When You Reach Out To help our team resolve your issue as quickly as possible, please have the following information ready: - Your project or workspace name in Search Atlas where the integration issue is occurring. - Which integration is affected — Google Ads, Google My Business, or Search Console (or multiple). - A description of the pattern — for example, whether data disappears entirely, shows gaps on specific dates, or the integration flips between connected and disconnected states. - Approximate timestamps of when you first noticed the issue and any recurring times it seems to happen. - Any error messages displayed on screen — please copy the exact wording or take a screenshot. - The Google account email used to connect the integration (so our team can check the connection on the backend). What May Be Causing This Intermittent integration visibility issues can stem from several backend factors, including OAuth token state, permission changes on the connected Google account, API quota windows, or sync timing. Our support team can review your account's integration logs and connection status to identify the actual cause and apply the correct fix. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Google Ads Retargeting Business Profile Connection

Overview When setting up a new Google Ads retargeting campaign in Search Atlas, your connected business profile should appear automatically in the business selection dropdown. If it doesn't show up, this article explains what to check and how to escalate so our team can investigate your specific account configuration. What This Issue Looks Like You navigate to the retargeting campaign setup in Search Atlas, reach the step where you select a business profile, and the dropdown is empty or your expected profile does not appear — even though you believe your Google Ads account and business profile are already connected. What to Have Ready Before Contacting Support Because this issue involves account-level configuration between your Google Ads account and Search Atlas, our team will need to investigate on the backend. To help us resolve it as quickly as possible, please have the following information ready: - The exact name of the business profile you expect to see in the dropdown. - Your Google Ads account ID. - The email address used to connect your Google Ads account to Search Atlas. - A screenshot or screen recording showing the empty or incomplete dropdown during campaign setup. - The approximate date and time when you first noticed the issue. Next Steps This issue requires a member of our team to review your account's Google Ads connection and business profile configuration directly. Self-serve steps cannot reliably resolve it without knowing the root cause on your specific account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Managing Multiple Google Ads Accounts in Search Atlas

🔍 Overview Search Atlas allows you to connect Google Ads accounts to power its PPC and OTTO PPC features. If you or your clients operate more than one Google Ads account — potentially under different email addresses — it is important to understand how account mapping works and what is currently supported. ⚙️ How Google Ads Account Connection Works Search Atlas connects to Google Ads through a Google OAuth login. When you authenticate, Search Atlas links the Google Ads accounts accessible to the Google profile you sign in with. Here is what that means in practice: - One Google login per connection: Each OAuth connection is tied to a single Google account (e.g., jon@builda.space). Ads accounts visible to that Google login will be available inside Search Atlas. - Multiple Ads accounts under one login: If your Google account has access to several Google Ads accounts (for example, via a Google Ads Manager Account / MCC), all of those accounts will appear and can be selected inside Search Atlas. - Different email addresses: If your Ads accounts are managed under entirely separate Google logins (e.g., jon@builda.space and another@example.com), you will need to connect each login individually. 🛠️ How to Connect a Google Ads Account 1. Log in to your Search Atlas workspace. 2. Navigate to Ads from the left sidebar. 3. Click Connect Google Ads and follow the OAuth prompts. 4. Sign in with the Google account that has access to the Ads account you want to manage. 5. Grant the requested permissions and return to Search Atlas — your Ads account will now be linked. ➕ Adding a Second Google Ads Account Under a Different Email If you need to manage Ads accounts that belong to different Google logins, follow these steps for each additional account: 1. Go to Ads from the left sidebar inside Search Atlas. 2. Navigate to Site Metrics → Site Explorer (GSC Sites List) and look for the Connect GSC Account / Connect GA Account buttons. 3. Complete the OAuth flow using the second Google email address. 4. Once connected, you can switch between the mapped accounts within the platform. Important: Each Google Ads account must be correctly mapped to the right business or client workspace inside Search Atlas. Incorrect mapping between accounts can cause campaign data to appear under the wrong project. Double-check your account selection after connecting to confirm the correct account is active. 💡 Tips for Keeping Multiple Accounts Organised - Use a Google Ads Manager Account (MCC): If you manage Ads for multiple clients, consider consolidating access under a single MCC. This lets you connect one Google login and access all client accounts from one place in Search Atlas. - Label your connections clearly: When naming projects or workspaces in Search Atlas, include the client or brand name so it is easy to identify which Ads account is linked. - Verify account mapping after connecting: Always review which Ads account is selected for each workspace or project to avoid cross-account data mix-ups. - Reconnect if access changes: If permissions are updated or an account is transferred between Google logins, you may need to disconnect and reconnect the OAuth integration. ⚠️ Known Limitations - Each OAuth connection is scoped to the Google profile used during login. Ads accounts not visible to that Google profile will not appear in Search Atlas. - Account mapping across multiple businesses under the same Search Atlas account requires careful setup — confirm each project is linked to the correct Ads account before running campaigns. - Migration of existing Google Ads campaigns from an external platform (such as a third-party CRM) into native Search Atlas campaigns is not supported through a direct automated migration at this time. 🆘 Need Help? If you are experiencing issues connecting an account, seeing the wrong Ads data, or cannot locate an account after authentication, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📢 Connect Multiple Google Ads Accounts to OTTO Ads

🔍 Overview OTTO Ads connects to Google Ads through Google's OAuth authorization flow. If you manage more than one Google Ads account — for example, a personal account and a business account like sales@bambooisbetter.com — each account must be authorized separately. This article explains how to connect multiple accounts and what to do when an account does not appear in the selection list after authorization. ⚙️ Before You Begin - Make sure you are logged in to Search Atlas and have access to the Ads section of the platform (Left sidebar → Ads). - Confirm that the Google account you want to connect has the appropriate access level for the Google Ads account you wish to manage. - Have the login credentials ready for each Google account you plan to connect. 🚀 How to Connect a Google Ads Account 1. In Search Atlas, navigate to the OTTO Ads section. 2. Find the option to connect a Google Ads account and begin the authorization process. 3. A Google OAuth window will open. Select the Google account associated with the Google Ads account you want to link (for example, sales@bambooisbetter.com). 4. Review the requested permissions and click Allow to complete the authorization. 5. Once redirected back to OTTO Ads, open the account selection list and choose the Google Ads account you just authorized. ➕ How to Connect Additional Google Ads Accounts You can link more than one Google Ads account to OTTO Ads. Repeat the steps below for each additional account: 1. Return to the Google Ads connection area in OTTO Ads. 2. Start a new OAuth authorization flow. 3. When the Google sign-in window opens, choose to authorize a different Google login rather than the one already connected. 4. Sign in with the second Google account and click Allow. 5. Back in OTTO Ads, the newly authorized account should now appear in the selection list alongside any previously connected accounts. 🛠️ Troubleshooting: Account Not Appearing in the Selection List If a Google Ads account is missing from the selection list after you complete the authorization, work through the checks below in order: - Wrong Google account selected during OAuth: The Google sign-in window may have defaulted to a different account. Disconnect and reconnect, making sure to choose the exact Google login that owns or has access to the missing Google Ads account. - Insufficient account permissions: Confirm that the Google account you authorized has sufficient access in Google Ads. Accounts with limited or read-only access may not appear in the selection list. - Still not appearing: If you have verified the correct Google account was selected and permissions appear correct but the account still does not show up, reach out to our support team for further assistance. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📧 Email Changes and Google Ads Integration Explained

🔍 Overview Two common questions come up together: Can I change the email address on my Search Atlas account? and Will a different email on my Google Business Profile (GBP) break the Google Ads feature? This article answers both clearly so you know exactly what to expect. 📧 Changing Your Email Address in Search Atlas Your email address is your primary login credential and account identifier in Search Atlas. At this time, email addresses cannot be self-served changed directly from within your account settings. This restriction exists to protect account security and prevent unauthorised access. If you need to update the email address on your account, here is what to do: 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Provide your current registered email and the new email address you want to use. 4. Our team will verify your identity and process the change securely on your behalf. Once the change is made, you will receive a confirmation and will need to log in using your new email address going forward. 🔗 How Google Ads Integration Works in Search Atlas The Google Ads integration in Search Atlas connects to your Google Ads account directly — it does not rely on the email address stored in your Google Business Profile. The connection is established through OAuth authorisation, which means you grant Search Atlas permission to access your Google Ads data by signing in with the Google account that manages your Ads campaigns. Key points to understand about this integration: - The authorised Google account and the email on your GBP are independent of each other. Changing one does not affect the other. - The integration reads your Google Ads performance data to surface insights inside Search Atlas. - If your Google Ads account is managed by a specific Google login, that is the account you must use when authorising the integration — regardless of what email appears on your GBP. 📍 Does Updating My Google Business Profile Email Break Anything? No. Updating the email address shown in your Google Business Profile will not affect the Google Ads integration or any other Search Atlas feature. Your GBP email is a public-facing contact detail for your business listing and is separate from the authentication credentials used to connect Google Ads to Search Atlas. Your Local features inside Search Atlas — accessible via Left sidebar → Local → GBP Projects — connect to your GBP through your Google account authorisation, not through the contact email displayed on the profile itself. You can safely update your GBP contact email without disrupting your Search Atlas data or integrations. ⚠️ When You Might Need to Reauthorise Google Ads There are specific situations where your Google Ads connection may need to be refreshed or reauthorised: - You change the Google account that manages your Ads campaigns. - You revoke Search Atlas access from your Google account permissions. - Your Google account password is changed or a security event triggers a session reset. - The OAuth token expires due to an extended period of inactivity. If your Google Ads data stops updating or you see a connection error inside Search Atlas, reauthorising the integration through your account settings will typically resolve the issue. ✅ Quick Reference Summary - Changing your Search Atlas email: Not self-serve — contact support via the chat widget. - Changing your GBP contact email: Safe to do; does not affect Google Ads integration. - Google Ads integration: Based on OAuth with your Google Ads account, not your GBP email. - Integration breaks: Only if the authorised Google Ads account changes or access is revoked. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔌 How to Remove a Connected Google Ads Account in Campaign Hub

🔌 Overview If you're trying to remove a connected Google Ads account from Campaign Hub and the system won't let you, you're not alone. Campaign Hub requires at least one active Google Ads account to remain connected. If your plan only allows one account, you may see a message preventing you from removing it. Here's the correct way to fully disconnect your Google Ads account. ⚠️ Why You Can't Remove It Inside Campaign Hub Inside Smart Ads → Campaign Hub, you can add another account, but you cannot remove the existing one unless a second account is connected. If your plan only allows one Google Ads connection, Campaign Hub will block the removal, because it needs at least one active Google Ads integration to function properly. ✅ The Correct Way to Remove the Google Ads Account Instead of removing it inside Campaign Hub, remove the integration from your account settings: 1. Click your profile icon in the top-right corner of the dashboard 2. Select Settings 3. Go to Integrations 4. Locate Google Ads 5. Click Remove / Disconnect This fully removes the Google Ads integration from your account. Once removed, Campaign Hub will no longer show that connected account. 🔄 What If You Want to Replace the Account? If you're switching to a new Google Ads account and your plan allows only one connection, first remove the integration from Settings → Integrations, then reconnect the new Google Ads account inside Campaign Hub. 📌 Important Plan Limitation If your plan allows only one Google Ads connection, you cannot have zero accounts connected inside Campaign Hub. You must remove the integration from Settings, not inside Campaign Hub. Campaign Hub is built to ensure your ad automation remains functional, which is why it prevents removing the last active Google Ads account directly from within the tool. By handling removals from the Settings panel instead of Campaign Hub, you maintain system integrity while keeping full control over your connected accounts. If you're ever unsure, reviewing your plan limits and integration settings is always the first step toward a clean setup. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 Fix Missing Meta Ad Accounts in Campaign Selector

🧭 Overview If a Meta ad account is not appearing in the Search Atlas campaign selector — even after confirming you have full access — this issue requires investigation by the Search Atlas support team. This article explains what information to have ready when you escalate. 🔍 Why This Happens A Meta ad account may not appear in the campaign selector for a number of reasons related to how the Meta integration is connected or what permissions and access are configured. The exact cause needs to be confirmed by the support team on a case-by-case basis. ✅ Before You Escalate Confirm the following before reaching out: - You have Admin access to the Meta Business Manager that owns the ad account. - The ad account is active and not restricted inside Meta Business Manager. - You are logged into Search Atlas with the account that holds the Meta integration. 🚫 What to Have Ready When You Contact Support Because this issue requires backend investigation, please have the following information ready when you reach out to the Search Atlas support team: - The name of the missing Meta ad account and its Meta ad account ID (if available). - The name of the Meta Business Manager that owns the account. - The exact location where the account should appear but does not (e.g., the campaign selector within a specific project). - Any error messages displayed, along with the date and time they occurred. - The email address associated with your Search Atlas account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 Google Ads Connection: Different Emails & Disabled Button

Overview When connecting Google Ads to Search Atlas, you may encounter a button that appears greyed out or unclickable, or find that the Google Ads account you want to connect is registered under a different email address than the one you use to log in to Search Atlas. Understanding the Two-Email Scenario Search Atlas and Google Ads are completely separate platforms and do not need to share the same login email. For example, your Search Atlas account may use one email address while your Google Ads account is managed under a different email. This is a supported and common setup — the OAuth connection flow is designed to let you authorise any Google account you have access to, regardless of which email you used to sign up for Search Atlas. What to Try If you are having trouble connecting your Google Ads account, the issue is often related to which Google account your browser has active during the authorisation step. Before attempting to connect, make sure your browser is signed in to the Google account that actually has access to the Google Ads account you want to link, rather than the email you use for Search Atlas. Clearing any existing Google sessions in your browser and signing back in with the correct Google Ads email before starting the connection flow can help resolve conflicts. If the connection option remains unavailable after trying the above, this may require a manual review by our support team. Please have the following information ready when you reach out: - The email address on your Search Atlas account - The email address associated with the Google Ads account you are trying to connect - A description of exactly what you see when attempting to connect (including any error messages or unresponsive buttons) If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Executive Summary Showing Paid Ads Data Without an Integration

📋 Overview The Executive Summary in Report Builder is AI-generated and summarizes key performance metrics and next steps for your SEO campaign. In some cases, the AI may include references to paid advertising metrics — such as CPA, paid conversions, or ad spend — even if you have not connected a paid ads integration. This is a known product limitation where the AI can hallucinate data categories that are not active in your account. ⚙️ Why This Happens The AI that generates your Executive Summary does not always restrict its output strictly to your connected integrations. As a result, it may produce recommendations or metrics related to paid advertising even when no paid ads platform (such as Google Ads) has been integrated with your account. This is not a reflection of your actual campaign data — it is an AI-generated summary that may include inaccurate or inapplicable content. 🛠️ What You Can Do At this time, the recommended workaround is to manually correct the affected content in your Executive Summary: 1. Navigate to Reports from the left sidebar. 2. Open Report Builder and open your report (the page is titled Executive Summary). 3. Locate the Executive Summary section at the top of your report. 4. Look for any available editing option within the Executive Summary or Next Steps area. 5. Remove or replace references to paid ads metrics that do not apply to your account. 6. Update the text to reflect only the integrations and strategies you are actively using. 7. Save your changes if the interface provides a save option. If you do not see a way to edit the Executive Summary directly, please contact our support team so we can assist you in correcting the content or escalate the issue to our product team. 💡 Tips for Correcting Your Summary When reviewing and correcting your Executive Summary, keep these points in mind: - Remove irrelevant metrics: Delete any references to CPA, paid conversions, or ad spend if you have not integrated a paid ads platform. - Focus on active integrations: Only retain data and recommendations from tools and platforms you actively use, such as organic search, analytics, or backlinks. - Be specific: Replace generic or inapplicable recommendations with steps that reflect your actual campaign performance. 🔄 When to Reach Out Contact our support team if: - You cannot edit the Executive Summary content directly. - The AI-generated summary continues to show paid ads data after your corrections. - You believe your integrations are set up correctly but the summary still reflects inaccurate data. Our team can review your account, confirm the root cause, and escalate to the product team if needed. If you need assistance, use the chat icon in the bottom-right corner of your dashboard to reach us. ❓ Frequently A

🗑️ Remove Google Ad Accounts from OTTO PPC

🔎 Overview If you need to remove a Google Ads account from your OTTO PPC integration, the setting is found in your profile or integrations settings area — not in the Billing section. Billing manages your Search Atlas subscription plan, payment methods, and invoices, and does not control connected third-party ad accounts. ⚠️ Common Confusion: Billing vs. Integrations These two areas of the platform serve different purposes: - Billing: Manages your Search Atlas subscription plan, payment methods, and invoices. It does not control connected third-party accounts. - Integrations (within your account or profile settings): Manages connections to external platforms, including Google Ads accounts linked to OTTO PPC. This is where you add or remove ad accounts. If you navigate to Billing expecting to find your Google Ads account, it will not appear there. Always use your account's integrations area as described below. ✅ How to Remove a Google Ads Account from OTTO PPC 1. Open your account or profile settings (typically accessible from your account menu in the platform). 2. Navigate to the Integrations section within your settings. 3. Locate the Google Ads area on the Integrations page. 4. Find the ad account you want to remove and use the option to disconnect or remove it. 5. Confirm the action when prompted. Once confirmed, the Google Ads account will be disconnected from OTTO PPC. Any active OTTO PPC campaigns associated with that account will no longer be managed through the integration. ❓ What If My Google Ads Account Is Not Showing? If you do not see your expected Google Ads account listed under Integrations, check the following: - Verify the correct Google account is connected: The account shown in Integrations reflects the Google account that was authorised during setup. If you have multiple Google accounts, ensure the right one was used. - Check your workspace: If you manage multiple workspaces, confirm you are viewing the correct workspace where the ad account was originally connected. - Re-authenticate if needed: If the account shows a connection error or expired status, try disconnecting and reconnecting it through the Integrations section by following the authorisation prompts. - Permissions: Ensure your Google account has at least Standard access to the Google Ads account you are trying to manage. 🔄 How to Reconnect a Google Ads Account If you removed an account by mistake or want to link a new one, return to the Integrations section within your account settings, choose the option to connect a Google Ads account, and follow the on-screen authorisation steps to re-link it. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔌 Disconnect Your Google Ads Integration

🔍 Overview If you no longer want Search Atlas to access your Google Ads account, you can disconnect the integration at any time. Removing the connection stops Search Atlas from syncing your Google Ads data and prevents any further actions being taken on your behalf. This guide walks you through the exact steps to do so. ⚙️ Before You Disconnect Keep the following in mind before removing your Google Ads integration: - Active campaigns will not be paused or deleted — disconnecting only removes Search Atlas's access; your Google Ads campaigns continue running in Google independently. - OTTO PPC features will stop working — any automation or optimisation tasks powered by the Google Ads connection will no longer function after disconnection. - You can reconnect at any time — simply go through the Google Ads connection flow again when you are ready. 🛠️ How to Disconnect Google Ads 1. Log in to your Search Atlas account. 2. Click on your account avatar or profile menu in the top-right corner of the platform. 3. Navigate to Settings. 4. Select the Integrations section from the settings menu. 5. Locate the Google Ads integration card. 6. Click the Disconnect button next to the Google Ads connection. 7. A confirmation prompt will appear — review the message and click Confirm to complete the disconnection. Once confirmed, Search Atlas will immediately revoke its access to your Google Ads account. The integration card will update to show a disconnected status. 🔐 Revoke Access in Google as Well (Recommended) Disconnecting from within Search Atlas removes access on our side. For a complete removal, we recommend also revoking the Search Atlas app permission directly in your Google account: 1. Go to myaccount.google.com. 2. Select Security from the left-hand menu. 3. Scroll to Third-party apps with account access and click Manage third-party access. 4. Find Search Atlas in the list and click Remove access. This ensures no residual permissions remain on Google's side. ❓ Frequently Asked Questions - Will disconnecting delete my Google Ads data inside Search Atlas? — Historical data already synced may be retained in your account for reporting purposes, but no new data will be pulled after disconnection. - Will my Google Ads campaigns be affected? — No. Your campaigns, ad groups, and budgets remain completely unchanged inside Google Ads. - Can I reconnect a different Google Ads account? — Yes. After disconnecting, you can connect any Google Ads account by returning to the Integrations settings and following the connection flow. - I don't see a Disconnect button — what should I do? — Ensure you have the correct user permissions in Search Atlas. Only account owners or admins can manage integrations. If the button is still missing, contact support via the chat widget. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes If you need further assistance, open the chat widget in the bottom-right corner of the platform and type 'human teammate' to be connected with a member of our team.

🔌 Disconnect and Reconnect Google Ads in OTTO PPC

🧭 Overview If you need to swap your connected Google Ads account in OTTO PPC — for example, to test with a different account or correct a wrong connection — this article explains what to expect and how to get the right support. Important: Because the exact steps for disconnecting and reconnecting a Google Ads account in OTTO PPC depend on your specific account setup, a member of our support team can walk you through the process directly and ensure nothing is disrupted. 🔗 Before You Begin - Have the Google login credentials ready for the new Google Ads account you want to connect. - Note the name of your current Search Atlas project and the Google Ads account currently linked, so our team can locate your setup quickly. - Be prepared to share any error messages or unexpected behavior you encountered when trying to disconnect or reconnect. 🔍 What to Expect Disconnecting and reconnecting a Google Ads account in OTTO PPC involves unlinking your current Google account authorization and re-authorizing with a different Google Ads account. The process is handled within the Ads section of Search Atlas (Left sidebar → Ads). If you have already located the relevant option in OTTO PPC but are running into issues, or if you are unsure where to find the disconnect option, our support team can guide you through each step in real time. 📋 Information to Have Ready When You Contact Support - Your Search Atlas project name - The Google Ads account currently connected (account name or ID if available) - The Google Ads account you want to connect instead - A description of what you have already tried, and any error messages displayed If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Google Ads Account Missing After Authorization

🧭 Overview When connecting a Google Ads account to OTTO Ads, you authorize a Google email address — not a specific ad account directly. If the account you just authorized does not appear in the selection dropdown, it is almost always related to the relationship between the authorized email and the Google Ads accounts. Follow this guide to understand what to check and how to escalate if needed. ⚙️ How the Connection Works OTTO Ads connects to Google Ads through Google OAuth. Here is what happens during the process: 1. You authorize a Google email address (for example, sales@bambooisbetter.com) inside OTTO Ads. 2. Search Atlas retrieves all Google Ads accounts that email address has access to. 3. Those accounts are then listed in the selection dropdown so you can choose which one to link. If no accounts appear — or the wrong accounts appear — the issue is with the relationship between the authorized email and the Google Ads accounts, not with the authorization itself. 🔍 Why Your Account May Not Be Appearing The most common reason a Google Ads account does not show up after authorization is that the Google email you authorized does not have access to that ad account in Google Ads. Authorizing an email inside OTTO Ads does not automatically grant it access to any ad account — that access must already exist on the Google Ads side before it will appear in the dropdown. Other things to verify include: - You authorized the correct email. If the ad account is managed under a different Google login, you must authorize that specific email in OTTO Ads instead. - The email has sufficient access in Google Ads. Confirm that the authorized email has been granted access to the ad account directly within Google Ads. - Manager (MCC) accounts. If the ad account sits under a Google Ads Manager account, confirm that the authorized email has the appropriate access at either the Manager account level or the individual ad account level. ✅ What to Do 1. Verify that the email you authorized in OTTO Ads actually has access to the Google Ads account by logging in to Google Ads with that email and confirming you can see the account. 2. If access is missing, have the account owner add the email as a user with the appropriate access level directly inside Google Ads, then wait a few minutes for permissions to propagate before re-authorizing in OTTO Ads. 3. Re-authorize the email in OTTO Ads after confirming access has been granted, and check whether the account now appears in the dropdown. 4. If you need to connect multiple Google Ads accounts, repeat the authorization process for each email address that has access to the respective accounts. If you have confirmed the email has access in Google Ads but the account still does not appear in the dropdown, escalate to our support team with the authorized email address, the Google Ads account ID, and a description of what you see in the dropdown. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔌 Disconnect Your Google Ads Account Integration

🔍 Overview If you no longer want Search Atlas to access your Google Ads data, you can disconnect the integration at any time. This article explains how to remove the connection and how to get help if needed. 🛠️ How to Disconnect Google Ads Follow these steps to disconnect your Google Ads integration: 1. Log in to your Search Atlas account. 2. Click on Settings in the main navigation. 3. Navigate to the Integrations section. 4. Locate Google Ads in the list of connected accounts. 5. Select the option to disconnect or remove the Google Ads integration. 6. Confirm the action when prompted to complete the disconnection. Once the steps are complete, your Google Ads integration will be removed from Search Atlas. 🔄 Reconnecting Google Ads Later If you want to restore the integration in the future, return to Settings and navigate to the Integrations section. From there you can reconnect your Google Ads account and re-authorise access through your Google account. 💡 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Google Search Console and Ads Connection Errors

Overview Search Atlas integrates with Google Search Console (GSC) and Google Ads to pull your site's performance data, rankings, and campaign metrics directly into the platform. If you run into errors during setup — especially the 'no projects linked to email' message — this article explains what typically causes these issues and how to approach resolving them. Before You Start: Prerequisites Make sure the following conditions are met before attempting to connect either integration: - You are signed in to Search Atlas with the Google account that owns or has access to your GSC property. - Your domain has been added and verified in Google Search Console. Search Atlas can only pull data from verified GSC properties. - If connecting Google Ads, your Google account must have at least read-level access to the Ads account you want to import. - Pop-up blockers are disabled for the Search Atlas domain during the OAuth flow. How to Connect Google Search Console To connect GSC, navigate to the integrations or project settings area within Search Atlas and look for the option to link your Google Search Console account. You will be prompted to authorize Search Atlas via a Google OAuth window — select the Google account that has access to your GSC properties and grant the requested permissions. Once authorized, Search Atlas will display the verified GSC properties linked to that account so you can select the one matching your domain. Fixing the "No Projects Linked to Email" Error This error means Search Atlas connected to your Google account successfully, but found no verified properties in Google Search Console associated with it. This is the most common GSC connection failure and is caused by one of the reasons below. Reason 1 — Your domain is not yet added to GSC If you have never set up GSC for your domain, you must do so first. Go to search.google.com/search-console, add your property, and complete the verification steps Google provides. Once verification is confirmed, return to Search Atlas and retry the connection. Reason 2 — Your domain is added but not yet verified A pending or failed verification in GSC means the property will not appear in Search Atlas. In GSC, open your property settings and confirm your verification method is complete and active. Common methods include HTML file upload, DNS TXT record, or Google Tag Manager. After successful verification, retry the connection in Search Atlas. Reason 3 — You authorized the wrong Google account If you have multiple Google accounts, you may have granted access using an account that has no GSC properties. Disconnect the integration, sign out of all Google accounts in your browser, then re-authorize using the correct account that has your verified GSC properties. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Smart Ads API Deletion Bug and Account Downgrade

🔍 What Happened A confirmed bug affected Smart Ads accounts, resulting in an API-related deletion issue and an unintended account downgrade. This was not caused by any user action — both issues stem from an internal platform problem that our engineering team is aware of. Because this issue involves backend systems and API-level operations, resolution requires direct action by our support and engineering team. Self-service restoration is not available for this type of issue. 📋 What This Bug May Affect If your account has been impacted, you may notice one or both of the following: - Deleted campaigns: Google Ads campaigns may have been removed without any action on your part. - Account downgrade: Your Search Atlas account may have been downgraded unintentionally. Both of these issues require backend intervention by our team to investigate and correct. How to Escalate This Issue To help us investigate and resolve this as quickly as possible, please have the following information ready when you reach out to our team: - Your Search Atlas account username or email - The approximate date and time you noticed the issue - A description of what changed (e.g., which campaigns appear to be affected, or what account tier change you observed) - Any error messages you received in Search Atlas or Google Ads If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 Fix Missing Google Ads Accounts in OTTO

🔍 Overview If OTTO is not displaying all of the Google Ads accounts you manage, the most effective fix is to disconnect and reconnect your Google Ads integration. This forces OTTO to re-fetch the full list of accounts associated with your Google credentials, including any accounts that were added after your initial connection. ⚠️ Why Accounts Go Missing There are a few common reasons why some Google Ads accounts may not appear inside OTTO: - New accounts were added to your Google Ads Manager (MCC) after the initial integration was set up. - Your Google session token has expired or lost access permissions. - The integration was originally connected with a Google account that does not have full visibility across all managed accounts. - A permission change occurred at the Google Ads account level after the connection was established. 🛠️ How to Disconnect and Reconnect Google Ads Follow these steps to refresh your Google Ads connection inside OTTO: 1. In the left sidebar, click OTTO SEO and then open SEO Automation to open the OTTO dashboard. 2. Locate the Google Ads integration section on your OTTO setup or settings panel. 3. Click the Disconnect button next to your current Google Ads connection. 4. Confirm the disconnection when prompted. This will not delete any existing OTTO configurations — it only removes the Google Ads data link. 5. Once disconnected, click Connect Google Ads (or the equivalent reconnect option). 6. You will be redirected to a Google authentication screen. Make sure you sign in with the Google account that has Admin or Manager-level access to all of the accounts you want to appear in OTTO. 7. Grant all requested permissions on the Google authorization screen. Skipping any permissions may limit which accounts are visible. 8. After authorization, return to OTTO and verify that all expected Google Ads accounts are now listed. ✅ Tips to Ensure All Accounts Appear To get the best results when reconnecting, keep the following in mind: - Use your MCC (Manager) account credentials when authenticating. Connecting with a standard account will only show accounts directly tied to that single login. - Make sure the Google account you use has been granted at least Read access to every sub-account you want OTTO to display. - If you manage accounts across multiple Google logins, you may need to consolidate access under one Manager account before reconnecting. - After reconnecting, allow a few minutes for OTTO to fully sync and populate all account data. 🔄 Still Missing Accounts After Reconnecting? If one or more accounts are still not showing after a fresh reconnection, check the following before reaching out for support: - Confirm the missing account is actively linked to the Google login used during reconnection — log in to ads.google.com and verify the account appears there. - Check that the account status is Active and not suspended or cancelled inside Google Ads. - Make sure no two-factor authentication or security alert is blocking the Google session. If everything looks correct in Google Ads but the account is still absent in OTTO, our support team can investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Google Ads Integration and Billing Issues

🔍 Overview If your Google Ads features are not working inside Search Atlas, the most common cause is a billing account misconfiguration on your connected Google Ads account. This can also result in unexpected charges or missed billing cycles. This article explains how to identify the problem, fix the connection, and request a billing review if needed. ⚠️ Common Symptoms - Google Ads data is not loading or showing errors inside Search Atlas - The integration status shows as disconnected or unverified - You were charged an incorrect amount in a recent billing cycle - Google Ads features are greyed out or inaccessible 🛠️ Why This Happens Google Ads integration failures are typically caused by one or more of the following: - Billing account mismatch: The Google Ads billing account linked to Search Atlas does not match the active billing profile in your Google account. - Payment method issue: Your Google Ads payment method was declined, expired, or removed, which suspends API access. - Permissions change: Standard (or Admin) access to the connected Google Ads account was modified or revoked. - OAuth token expiry: The authorisation token used to connect your Google account has expired and needs to be refreshed. ✅ How to Fix the Integration 1. Log in to your Search Atlas account. 2. Go to your account Settings by clicking your profile icon in the top-right corner. 3. Navigate to the Integrations section and locate Google Ads. 4. Click Disconnect to remove the current connection. 5. Click Connect Google Ads and follow the on-screen prompts to re-authorise your Google account. 6. When prompted, make sure you select the correct Google Ads account that has an active billing profile attached. 7. Confirm the connection status changes to Connected. After reconnecting, allow up to 15 minutes for your Google Ads data to begin populating inside the platform. 💳 How to Verify Your Google Ads Billing Is Configured Correctly 1. Open Google Ads in a separate browser tab and sign in with the same Google account linked to Search Atlas. 2. Click the Tools and Settings icon (wrench) in the top-right corner and select Billing & Payments. 3. Confirm that a valid payment method is on file and that the billing account status is Active. 4. Check that the billing account ID matches the account you selected during the Search Atlas integration setup. 5. If you see any warnings or a suspended status, resolve them directly in Google Ads before reconnecting to Search Atlas. 💰 What to Do If You Were Charged Incorrectly If you believe you were billed incorrectly on your Search Atlas account — for example, unexpected charges in April or May — please take the following steps: 1. Click your avatar in the top-right corner and select Billing (then use the Invoices tab) to review your invoice history. 2. Note the specific invoice dates, amounts, and any discrepancies you can identify. 3. Contact our support team directly using the live chat widget (see below) and provide the invoice details so a billing specialist can investigate and process any eligible refund. Please note: Search Atlas support can only review charges made directly through your Search Atlas subscription. Charges made directly through your Google Ads account must be disputed with Google. 🚫 Integration Still Not Working? If you have followed all the steps above and your Google Ads integration is still failing, it is possible there is an account-level configuration issue that requires manual review. Do not attempt to reconnect multiple times, as this may create duplicate token requests. 💬 Contact Support If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔌 Why Your Google Ads Account May Not Appear

If you've connected Google Ads but can't see your account details in the dashboard, it's usually caused by one of a few common issues. Work through the checks below in order. 1. Confirm the integration is fully connected Go to Settings > Integrations. Find Google Ads in the list and check its status. If it shows as disconnected or pending, click Connect and complete the authorization flow again. 2. Make sure you granted full permissions During the Google authorization screen, all requested permission boxes must be checked. If any were skipped, Search Atlas cannot read your Google Ads data. - Disconnect the integration. - Reconnect it, and on the Google permission screen select Allow for every requested item. 3. Verify you signed in with the correct Google account Many users have more than one Google login. The account you authorize must be the one that has access to the Google Ads account you want to view. - When reconnecting, choose the Google email that manages your Google Ads. - If you use a Manager (MCC) account, sign in with the account that has access to the client accounts you need. 4. Check your Google Ads access level Search Atlas can only display accounts where your Google login has sufficient access. If you have no role on the account, ask the account owner to grant you access in Google Ads under Tools > Access and security. 5. Select the correct account inside the dashboard After connecting, you may need to choose which Google Ads account to display. - Open the relevant project or the Google Ads section of the dashboard. - Open the account selector menu. - Select the correct Google Ads account ID from the list. 6. Allow time for data to sync New connections need time to pull in historical data. If the account appears but shows no metrics, wait and refresh later. Still Not Seeing Your Account? If you've completed every step above and your Google Ads account still doesn't appear, try these final checks: - Clear your browser cache or try an incognito/private window. - Make sure your Google Ads account is active and not suspended. - Confirm the account is a live, active Google Ads account, as canceled or test accounts may not return data. When to Contact Support Reach out to our support team if: - The integration repeatedly disconnects after you reconnect it. - You see an error message during the Google authorization step. - Your account has full access and permissions but still shows no data after some time. When you contact us, please include your Google Ads account ID, the email you used to connect, and a screenshot of the integration status. Our support team can investigate the connection with you and help resolve it.