Search Atlas credits are tied to the specific account they were added to and cannot be transferred between accounts. This applies to all credit types, regardless of how they were earned or purchased.
If you are planning to close a secondary account, it is important to be aware of the following:
- Any credits remaining in a secondary account at the time of closure will be lost and cannot be recovered or moved to another account.
- Before closing a secondary account, make sure to use all remaining credits on reports, tools, or other features available within that account.
- Once an account is closed, the process cannot be reversed and unused credits will no longer be accessible.
To avoid losing credits, we recommend auditing your secondary account's credit balance before initiating any closure request. Log in to the account in question and use any outstanding credits on the Search Atlas tools and features that are most valuable to your workflow.
If you have questions about your credit balance, need help identifying where credits can be applied, or are unsure how to proceed before closing an account, please use the in-app live chat widget to chat with a human teammate who can guide you through the process.